Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
So Heavy! It will Ruin Scrolling Habits! 5☆
on July 31, 2025
Posted by: FormerScroller
[This review was collected as part of a promotion.] I used to get stuck on the couch or in bed, fascinated by the world scrolling by, reading news articles, and watching videos.
Not anymore!
My hand hurts after holding this up for more than a few minutes, which is wonderful to break a bad habit!
I was planning on going smaller, with the S25, but my carrier ATT, didn't accept my trade-in for that model, so between the S25+ and Ultra, I went with the best screen and longer battery life.
Looking back, I probably would have been more addicted to the S25, which probably has a more addicting form factor, even though I was initially trying to go smaller to avoid phone time!
This phone's display is gorgeous, and compared to my Note20, get's 40% brighter, which will be great for quick texts in the field, or responding to emails on the go. I haven't played around with Galaxy AI much yet, but I'm curious how I might put it to use.
The camera on this phone is incredible, and I was told people even shoot short films on it - and it comes with a video editor, which is wonderful! Apparently it can use Galaxy AI to edit your videos for you, which I'll have to try.
Not anymore!
My hand hurts after holding this up for more than a few minutes, which is wonderful to break a bad habit!
I was planning on going smaller, with the S25, but my carrier ATT, didn't accept my trade-in for that model, so between the S25+ and Ultra, I went with the best screen and longer battery life.
Looking back, I probably would have been more addicted to the S25, which probably has a more addicting form factor, even though I was initially trying to go smaller to avoid phone time!
This phone's display is gorgeous, and compared to my Note20, get's 40% brighter, which will be great for quick texts in the field, or responding to emails on the go. I haven't played around with Galaxy AI much yet, but I'm curious how I might put it to use.
The camera on this phone is incredible, and I was told people even shoot short films on it - and it comes with a video editor, which is wonderful! Apparently it can use Galaxy AI to edit your videos for you, which I'll have to try.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung s25 ultra is a great phone
on July 31, 2025
Posted by: Vlox75
[This review was collected as part of a promotion.] Great phone, photos and videos are really great AI Overview
+18
The Samsung Galaxy S25 Ultra is a top-tier smartphone with a focus on performance, display quality, and AI features. It boasts a large, immersive display, a powerful Snapdragon 8 Elite for Galaxy processor, and a versatile camera system. The built-in S Pen and advanced AI capabilities, including photo editing and storytelling tools, are also noteworthy.
The Samsung Galaxy S25 Ultra is a top-tier smartphone with a focus on performance, display quality, and AI features. It boasts a large, immersive display, a powerful Snapdragon 8 Elite for Galaxy processor, and a versatile camera system. The built-in S Pen and advanced AI capabilities, including photo editing and storytelling tools, are also noteworthy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super ultra and fast
on July 31, 2025
Posted by: Ladybugz68
[This review was collected as part of a promotion.] I play lots of games and the speed is awesome. I used AI to help recreate my resume to look sleeker and eye catching. Videos are also easy to clip, cut and post with AI. I grow roses and the live pics AI helps modify to show a speed progression is amazing. Without that technology I wouldn't have been able to it. I'm not that tech savvy. Being able to share pics now is as simple as cut and paste. We have a lot of grandchildren and it just makes things so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung; a good every day/ multi-task phone?
on July 31, 2025
Posted by: Ketchupormustard
[This review was collected as part of a promotion.] Greetings fellow Samsung lovers!
Today's review is all about my personal phone: Samsung Galaxy S 25 Ultra.
This is the most advanced phone I've ever had in my hands! I'm pleased to say I wouldn't change for anything (unless it's the new S 26 Ultra).
This phone has been very enjoyable, entertaining, useful, and over all magnificent. I love it in all aspects, although there is some areas where improvements may be what sets this phone as the ultimate portable device for all users; whether you use it for work, to kill time, for pictures, the galaxy AI futures, or all of them combined into the "go to" phone for all necessities. First; I'm an all Android user. Samsung is one of the best brands, the most reliable (in my personal opinion), and a very outstanding tech company (they also offer many products other than smart phones, tablets, headphones, laptops, etc). I've been an owner of the S 25 Ultra since it first released. Which by the way, I got at a discount with Samsung's trade-in offer; my previous phone was the Samsung S 24 Ultra. With that being said, both S24 and S24 Ultra are so far the best devices I've ever purchased. After my trade-in, I paid attention to the new Futures they offered, the most iconic one; the introduction of Galaxy AI, partnered with Google's all new AI: Gemini. This added to all the futures they previously offered, makes the S 25 Ultra a magnificent phone, and it marked the start of something that will change the future of smart phones as we know it.
Today's review is all about my personal phone: Samsung Galaxy S 25 Ultra.
This is the most advanced phone I've ever had in my hands! I'm pleased to say I wouldn't change for anything (unless it's the new S 26 Ultra).
This phone has been very enjoyable, entertaining, useful, and over all magnificent. I love it in all aspects, although there is some areas where improvements may be what sets this phone as the ultimate portable device for all users; whether you use it for work, to kill time, for pictures, the galaxy AI futures, or all of them combined into the "go to" phone for all necessities. First; I'm an all Android user. Samsung is one of the best brands, the most reliable (in my personal opinion), and a very outstanding tech company (they also offer many products other than smart phones, tablets, headphones, laptops, etc). I've been an owner of the S 25 Ultra since it first released. Which by the way, I got at a discount with Samsung's trade-in offer; my previous phone was the Samsung S 24 Ultra. With that being said, both S24 and S24 Ultra are so far the best devices I've ever purchased. After my trade-in, I paid attention to the new Futures they offered, the most iconic one; the introduction of Galaxy AI, partnered with Google's all new AI: Gemini. This added to all the futures they previously offered, makes the S 25 Ultra a magnificent phone, and it marked the start of something that will change the future of smart phones as we know it.
Value
3
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Ketchupormustard, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear you are so pleased with the amazing features and capabilities of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you directly on any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Some improvements, some not at all
on July 31, 2025
Posted by: Cherri
Overall, the phone seems to work well. It has plenty of space and takes great pictures.However, the voice to text feature is absolutely awful. It is less functional than the Samsung. I had from 7 years ago.
It throws in arbitrary punctuation, adding periods and commas in random places and never capitalizes the names of cities states, etc. It is really a pain to use.
It throws in arbitrary punctuation, adding periods and commas in random places and never capitalizes the names of cities states, etc. It is really a pain to use.
Response from Samsung USBy R&R Team, July 31, 2025
Hi Cherri, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided a link to the Samsung Support Team to help you with the voice to text frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad worst that s21
on July 31, 2025
Posted by: Tu madre
Expertise:Expert
Useless and confusing settings for notifications for applications, bluetooth settings aswell .You samsumg made everything more complicated and stupid from my s21 I had
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device with changes to the operating system can come with a learning curve that can cause frustration as you align the settings to your preferences. We have provided a link to the complete manual for your device to assist you at your convenience. We have also shared a link to the Samsung Support Team if you prefer assistance directly through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
I've only had this great device a few day's.
on July 31, 2025
Posted by: Donthaveone
[This review was collected as part of a promotion.] I'm still getting everything set up on this. I haven't had a chance to explore Galaxy AI yet, but hope to do so very soon. The camera is fantastic, which is one reason I bought this. The fact this phone is designed to work with AI is another reason. The build quality is excellent as, Ive some to expect from Samsung. The sound quality is very impressive especially considering the size of the speaker. I watched a show via Fandago on this S25 Ultra, it's literally like having a miniature movie theater, with excellent screen, sound, and extremely smooth streaming and playback. I ordered a waterproof case for it as soon as I got home, sure it is already well protected, but never hurts to have more. I'm still learning about the S pen. I ve no doubt I'll be using it a lot. Great phone! Get one! I changed my carrier then upgraded to this at a very good price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone, charging port bad
on July 31, 2025
Posted by: Hiseymp
[This review was collected as part of a promotion.] My charging port died on me within the first few months, but has been a great phone other than that
Value
4
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Hiseymp, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the full functionality of your device is to you every day. We have provided links to the Samsung Support Team and warranty information for your device if you are interested in resolving this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US