Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Samsung ultra phone
on August 5, 2025
Posted by: Jpvolcano
[This review was collected as part of a promotion.] Takes great photos and you can use it as a phone. Clear screen, camera is fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Major flaws
on August 5, 2025
Posted by: Shelton
[This review was collected as part of a promotion.] Phone is just an ok phone. Notifications and alarm doesn't work. That is a major setback... called samsung three different times and couldn't resolve the alarm feature
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hey Shelton, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important your alarms and notifications are to you every day, and we would be more than happy to help you resolve these frustrations. We have provided links to resources to assist you with your troubleshooting at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device to help you work towards a resolution if these matters continue with your device. Thank you for being a Samsung customer. -Elizabeth
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung Galaxy phones because they consiste
on August 5, 2025
Posted by: Galaxyxoxo
[This review was collected as part of a promotion.] I find the design of this phone to be incredibly sleek and modern, fitting comfortably in my hand. The vibrant display offers an immersive experience, making everything from videos to photos come to life. The advanced camera features allow me to capture stunning images and videos with ease. The user-friendly interface makes navigating the phone's many features intuitive and enjoyable. I am also impressed by the phone's powerful performance and long-lasting battery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera resolution is awesome
on August 5, 2025
Posted by: JPuentes
[This review was collected as part of a promotion.] This phone has made my work easier, it is super convenient when I need to check something using th Ai feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on August 5, 2025
Posted by: Juice62
[This review was collected as part of a promotion.] I love the S25 Ultra, it's processing is really fast which make all the mobile games and streaming really smooth. That along with the AI has really made me enjoy this phone a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
s21 vs s25 no changes minus camera
on August 5, 2025
Posted by: photofanatic2
[This review was collected as part of a promotion.] I had s21 i don't see much of a difference. one thing that wss key to me was the camera, that's what I loved about thr s21 100x zoom. I noticed s25 doesn't have that capability and pictures aren't as clear. phone is easy to use since things didn't really change but am disappointed about the camera feature.
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hi there Photofanatic2, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love to help you maximize your experience and have the best possible photo and video taking experience with your device. We have provided links to resources to hepl you with the clarity of your photos and the different camera features and settings on your phone. We have also provided links to the complete manual to help you discover the new features like Galaxy AI, and integrate them in to your usage, and to the Samsung Support Team if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade!
on August 5, 2025
Posted by: LHall9220
[This review was collected as part of a promotion.] I love the new Galaxy S25 Ultra which is my upgrade from the Galaxy 22 Ultra. The phone is faster and the camera takes even better quality photos if that is even possible. The Galaxy AI helps keep me productive with suggestive text, in depth information during search and enhances my overall performance. I have using Samsung phones since the Note and they keep getting better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 5, 2025
Posted by: Nunnya
[This review was collected as part of a promotion.] I love this phone. I had the note when it came out and was bummed when I had to get another one but galaxy came through with a better version. The charge holds all day for me and I'm on my phone a lot! Design is great I can go on and on. Samsung is one of the better phones.
Value
5
Written by a customer while visiting Samsung US