Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,983 Reviews)
Rating breakdown 26,983 reviews
5 Stars
23,177
4 Stars
2,987
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Had samsung since the s3. First time disappointed.
on August 5, 2025
Posted by: Cbuck700
[This review was collected as part of a promotion.] I jave been a loyal samsung customer since I bought my first samsung s3 phone. Ive bought samsung tvs (currently have 3), washers, dryers, ear buds, watches. Ive had the s3, the note 5 and 10, the s21, and s22 ultra. But this s25 ultra is horrible. The flat screen makes it hard to get to the edge with a case on it. It is no where near as bright as the s22,23,24 models. It constantly freezes even if I keep only 1 or 2 apps running at once. And even completely crashes randomly turning itself off and back on without any warning. The battery life is terrible and if it runs out completely it takes to long to build enough charge before ot will allow you to turn it back on. The "Galaxy AI" wants to answer even the simplest of questions by making you read through an article to find the answer. I find the google assistant to be way more helpful. The camera is the only part of this phone that lives up to the samsung name in my opinion. I paid way to much for this phone to be left feeling like I ended up with a non flagship phone best case scenario.
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Hello there Cbuck700, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not aligning to your expectations. We have provided links to a few resources to help you with the speed, freezing, and occasional crashing you mention experiencing. We have also provided links to resources to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if these matters continue with your device. Thank you for being a loyal Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Amazin the best choice
on August 5, 2025
Posted by: Wolf10
[This review was collected as part of a promotion.] I changed to Samsung in February and it was the best decision I made, I have no regrets, this phone is a machine, it is a beast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Information You Need Instantly with Galaxy AI
on August 5, 2025
Posted by: Engineer
[This review was collected as part of a promotion.] Data and information I need for graduate research and daily work requirements is quickly processed through the Galaxy AI. Up to date knowledge, facts, and statistics are promptly available to me and the team to make critical decisions. My Galaxy S25 Ulta is dependable in metropolitan areas with crowded data users as well as rural construction sites with no cell towers now that I have the satellite link. Low battery consumption is better than previous smartphones I have used. The cameras are excellent for both overall photos and close up detail shots. Then the pictures are quickly sent back to the office or university and received with the sharp imagery required for processing. The S25 Ultra is dependable and still have enough storage for a few games whenever I have free time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra: A Masterpiece of Mobile
on August 5, 2025
Posted by: Pinkdivaprincess1
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra isn't just a smartphone — it's a symphony of cutting-edge technology, avant-garde design, and breathtaking performance. From the moment you hold it, the S25 Ultra exudes elegance and authority, its sleek armor-fused titanium body shimmering like a piece of futuristic art. It's not just built — it's sculpted.
Performance That Defies Limits
Powered by the next-gen QuantumFusion X1 chip, the S25 Ultra redefines speed and efficiency. Whether you're gaming, multitasking, or editing 8K videos on the fly, the phone responds with buttery-smooth fluidity and supercomputer-level precision. The integrated AI HyperEngine anticipates your needs before you tap, swipe, or speak.
Powered by the next-gen QuantumFusion X1 chip, the S25 Ultra redefines speed and efficiency. Whether you're gaming, multitasking, or editing 8K videos on the fly, the phone responds with buttery-smooth fluidity and supercomputer-level precision. The integrated AI HyperEngine anticipates your needs before you tap, swipe, or speak.
📸 A Camera That Paints With Light
The quad-lens PhotonX Pro camera system is nothing short of a revolution. With a staggering 250MP ultra-sensor, low-light shots are elevated into museum-quality captures, while 100x periscope zoom brings galaxies — yes, galaxies — into vivid detail. Every click feels like wielding a DSLR in your palm.
The quad-lens PhotonX Pro camera system is nothing short of a revolution. With a staggering 250MP ultra-sensor, low-light shots are elevated into museum-quality captures, while 100x periscope zoom brings galaxies — yes, galaxies — into vivid detail. Every click feels like wielding a DSLR in your palm.
A Display Born from the Stars
The 6.9" Infinity Prism AMOLED 3X display is a portal to another dimension. With adaptive 1–240Hz refresh rates, 16-bit color depth, and peak brightness rivaling the sun at noon, visuals burst with cinematic grandeur. Whether under harsh daylight or midnight skies, clarity
HANDS DOWN BEST PHONE AROUND.
The 6.9" Infinity Prism AMOLED 3X display is a portal to another dimension. With adaptive 1–240Hz refresh rates, 16-bit color depth, and peak brightness rivaling the sun at noon, visuals burst with cinematic grandeur. Whether under harsh daylight or midnight skies, clarity
HANDS DOWN BEST PHONE AROUND.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung ultra phone
on August 5, 2025
Posted by: Jpvolcano
[This review was collected as part of a promotion.] Takes great photos and you can use it as a phone. Clear screen, camera is fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Major flaws
on August 5, 2025
Posted by: Shelton
[This review was collected as part of a promotion.] Phone is just an ok phone. Notifications and alarm doesn't work. That is a major setback... called samsung three different times and couldn't resolve the alarm feature
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hey Shelton, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important your alarms and notifications are to you every day, and we would be more than happy to help you resolve these frustrations. We have provided links to resources to assist you with your troubleshooting at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device to help you work towards a resolution if these matters continue with your device. Thank you for being a Samsung customer. -Elizabeth
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung Galaxy phones because they consiste
on August 5, 2025
Posted by: Galaxyxoxo
[This review was collected as part of a promotion.] I find the design of this phone to be incredibly sleek and modern, fitting comfortably in my hand. The vibrant display offers an immersive experience, making everything from videos to photos come to life. The advanced camera features allow me to capture stunning images and videos with ease. The user-friendly interface makes navigating the phone's many features intuitive and enjoyable. I am also impressed by the phone's powerful performance and long-lasting battery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera resolution is awesome
on August 5, 2025
Posted by: JPuentes
[This review was collected as part of a promotion.] This phone has made my work easier, it is super convenient when I need to check something using th Ai feature
Value
5
Written by a customer while visiting Samsung US