Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Dance Life
on August 14, 2025
Posted by: Dancer
[This review was collected as part of a promotion.] Galaxy AI has made life as a dancer easier and more efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! It has the best camera and AI feature
on August 14, 2025
Posted by: ElBenioLo
[This review was collected as part of a promotion.] I updated from an s21 to the S25 Ultra. This phone is amazing! I love the AI features in this phone, the pen, the camera, love everything! I am always on social media and I'm a gamer as well and this phone doesn't disappoint.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best.
on August 14, 2025
Posted by: GeekMax
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse that blends premium design with next-level AI smarts. Its titanium frame and Gorilla Armor 2 glass make it tough yet elegant, while the Snapdragon 8 Elite chip delivers lightning-fast performance and great battery life.
The real star is the AI features. The new ProVisual Engine takes photography to another level, with amazing low-light shots, realistic colors, and crisp zoom. AI editing tools like Generative Edit and Object Eraser make photo retouching quick and easy.
Daily life is smoother thanks to Galaxy AI—from Circle to Search for instant answers, to live call translations, text summaries, and smart scheduling with Now Brief. The Audio Eraser feature is a game changer for videos, removing background noise perfectly.
In short, the Galaxy S25 Ultra isn’t just a phone—it’s like having a smart personal assistant in your pocket.
In short, the Galaxy S25 Ultra isn’t just a phone—it’s like having a smart personal assistant in your pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a awesome phone the best I ever had
on August 14, 2025
Posted by: Dee1992
[This review was collected as part of a promotion.] I love to edit pictures with my s pen and do art with my s pen so camera and editing with s pen is important to me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25Ultra camera screen
on August 14, 2025
Posted by: adlmajdalsqr
[This review was collected as part of a promotion.] The phone is very excellent, it works wonderfully, the experience is 100%, the features are the camera, the screen, the durability is strong, and the appearance is attractive
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TOO MANY ISSUES
on August 14, 2025
Posted by: Superwoman
[This review was collected as part of a promotion.] IT used to take good photos but now even after cleaning everything over and over..horrible camera! Blurry, foggy, not good at all.
Fingerprint scans for unlocking, etc...HORRIBLE HORRIBLE!! I have 5 different fingerprints and they hardly ever work, same with Face Scan to unlock, but even after getting a brand new, expensive, nice screen protector and removing all dust, dirt, etc...it has only worked one time to get through the process to add a fingerprint (keeps failing/error messages), I finally got one fingerprint completed and saved, YET IT WON'T WORK TO UNLOCK!!! IT'S SO FRUSTRATING! Since day 1 of purchasing several months ago, I have had issues and many different ones that even the techs can't figure out or fix plus I know a lot about phones and can usually fix any, but not this phone or all the multiple problems. It's way too big for my average size female hands so it's hard to hold. Most of the time, the screen won't scroll or move , and the keyboard often either won't open or it won't let you type. Usually have to restart my phone several times a day, including to fix issues just mentioned. The S Pen is not good. Even under the tutorials and videos there is not really much you can do with it and it does not even write well at all or look like anything that you're actually trying to do is pretty much pointless plus it constantly comes out of the phone by itself. I thought I would love this phone I would not recommend it.
Fingerprint scans for unlocking, etc...HORRIBLE HORRIBLE!! I have 5 different fingerprints and they hardly ever work, same with Face Scan to unlock, but even after getting a brand new, expensive, nice screen protector and removing all dust, dirt, etc...it has only worked one time to get through the process to add a fingerprint (keeps failing/error messages), I finally got one fingerprint completed and saved, YET IT WON'T WORK TO UNLOCK!!! IT'S SO FRUSTRATING! Since day 1 of purchasing several months ago, I have had issues and many different ones that even the techs can't figure out or fix plus I know a lot about phones and can usually fix any, but not this phone or all the multiple problems. It's way too big for my average size female hands so it's hard to hold. Most of the time, the screen won't scroll or move , and the keyboard often either won't open or it won't let you type. Usually have to restart my phone several times a day, including to fix issues just mentioned. The S Pen is not good. Even under the tutorials and videos there is not really much you can do with it and it does not even write well at all or look like anything that you're actually trying to do is pretty much pointless plus it constantly comes out of the phone by itself. I thought I would love this phone I would not recommend it.
Value
2
Response from Samsung USBy R&R Team, August 15, 2025
Hey Superwoman, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love to help you resolve the frustrations you mention experiencing with your device. We have provided links to articles to help you with the camera, fingerprint reader, speed, and freezing of your device. If you are using a screen protector with your device, you may also want to enable the touch sensitivity setting to help you with the fingerprint reader. We have also shared a link to an article to help you integrate the redesigned S Pen features of your device in to your usage. We have lastly, shared a link to the Samsung Support Team and warranty information for help resolve these matters if they continue. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra Review
on August 14, 2025
Posted by: TabletopMaster
[This review was collected as part of a promotion.] The Samsung S25 Ultra phone is absolutely amazing. The camera is top notch, the Galaxy AI is great, and the overall experince and flow of the phone is amazing.
The camera is great, with a wide lens, regular 1x lens, and 10x lens with 100x optical zoom. The post processing the phone does to the pictures that you take makes the pictures look one step better to perfection. It's even crazier that you can use the AI to remove and change objects and people. Don't like your photo because of something in the background? You can remove it in under a minite, and no one would ever know something was there in the first place. The videos also look amazing with the S25 Ultra. I have personally filmed videos and they look like movies straight from the RAW file.
The Galaxy AI is amazing, with Samsung News using it to give me recommendations for news articles. It gets it right ten out of ten times. The Now Bar also uses the Galaxy AI, and it is great too. The Galaxy AI will get updated for the next seven years, along with OS and security updates.
The overall flow of this phone is amazing. The 120 Hertz screen looks better than ever. The S25 Ultra is fast, looks great, and handles both light and heavy operations amazingly. If you need a new phone that will last you seven or more years, get the Samsung S25 Ultra. You will not be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
worst
on August 14, 2025
Posted by: pbriggs225
from louisiana
Expertise:Intermediate
Upgraded from a s21 ultra an i have got to say what a complete DOWNGRADE the s25 ultra is. Was definitely not worth the trade!
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 15, 2025
Hi there Pbriggs225, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and the disappointment that can occur when your device is not meeting your expectations. Without knowing what features you feel are not an upgrade with your device, we have provided a link to the complete manual for your device, and to the Samsung Support Team to discover the full capabilities of your device, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US