Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Changing access behavior
on August 16, 2025
Posted by: Scheisskopf
[This review was collected as part of a promotion.] Don't like that I have to swipe down in the apps menu. I liked the side swipe as in you previous models. Don't like that in the drop down menu th apps are not labeled but I have to swipe 2 more times to get the labeling. DON'T CARE FOR GOOGLE MESSAGING. I LIKE SAMSUNG SMS FOR SEVERAL REASONS BETTER
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I really like Galaxy AI
on August 16, 2025
Posted by: Tejcsoki
[This review was collected as part of a promotion.] I really like the Galaxy AI features because it’s so easier to helps with the photos quality
Also when I’m taking notes it’s much easier to organise it
Also when I’m taking notes it’s much easier to organise it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many features
on August 16, 2025
Posted by: SweetD
[This review was collected as part of a promotion.] I was on the Google Pixel train for roughly a decade. With the 10 release coming up, I was not impressed with the advancement in the pixel lineup. I switched back to Samsung, getting the s25 ultra. It's been a while since I've been impressed with a phones capabilities and features, but I've been learning daily what I now have in my palms.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone
on August 16, 2025
Posted by: Ant7613
[This review was collected as part of a promotion.] This phone is is almost perfect. I absolutely love how fast it responds and how well I can watch shows and even remote play from my gaming console. Galaxy AI is a wonderful tool that helps tremendously. I love it in the gallery to remove objects that I dont want in pictures. I only have 2 complaints. It does have a tendency to try to over heat if it's pulling alot of resources. I also really miss my Bluetooth S-pen from my older device. Overall though I really really love this phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Truly a great phone
on August 16, 2025
Posted by: Jdaily
[This review was collected as part of a promotion.] The new Galaxy AI built into the software is nice and the phone is powerful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on August 16, 2025
Posted by: ShoppingMaven
[This review was collected as part of a promotion.] Just got my new phone and I’m obsessed! It’s beautiful and fast! Trying out the new Galaxy Ai. #NewPhone #LoveIt
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Has flaws
on August 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The galaxy ai is great. But I have a little of problems when it comes to the actual phone it always says im offline or no data even when I have full bars.
Value
3
Response from Samsung USBy R&R Team, August 18, 2025
Hi Toribabi94, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the enhanced features of Galaxy AI. We have provided a few links to articles to help you with the connectivity of your device, and ensure you have the intended experience with your device. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is has cool features
on August 16, 2025
Posted by: GalaxyBoy25
[This review was collected as part of a promotion.] The Galaxy AI is the best feature on the phone. I like the fact that the voice is clear like you are talking to an actual person.
Value
5
Written by a customer while visiting Samsung US