Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
I upgraded my S20+ to the S25 Ultra, and I love it
on August 19, 2025
Posted by: JEAR1PR
[This review was collected as part of a promotion.] The integration of Galaxy AI between my S25 ultra, my Galaxy Watch Ultra and my Buds 3 rocks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Blazing fast. Good battery.
on August 19, 2025
Posted by: BrightObsidian
[This review was collected as part of a promotion.] Battery lasts all day with heavy use. The phone is very fast and with very stable and well mature software. The galaxy AI is like magic. You get live audio translation in your phone calls and mind blowing image editing capabilities in the gallery among other stuff. It's actually useful and quite unique in the quality of the output you get. Galaxy phones are famous for the quality of the screen and the camera and this is no different. Bothe are top class. I only wish the front facing camera had a wider angle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is mediocre.
on August 19, 2025
Posted by: johnniebgoode
[This review was collected as part of a promotion.] Galaxy AI feels like a work in progress. Gaming and streaming works well. I was excited about the product based on advertisement, but I won't get the upgraded model or a similar model in the future.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hi there Johnniebgoode, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not aligning to your expectations in functionality. We have provided a link to the complete manual for your device to help you with the features of Galaxy AI. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat, or you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on August 19, 2025
Posted by: OmarGoodness
[This review was collected as part of a promotion.] This is my favorite phone to date, with only 1 exception.
Thanks to the processor there is never any lag or stuttering. Performance is great.
Battery life is way better than I expected.
Starting the day with a 90% charge, it easily makes it through the day with battery left to spare.
Starting the day with a 90% charge, it easily makes it through the day with battery left to spare.
I love the flat anti-reflective display and ultra-thin bezel.
I didn't think I would use the Galaxy AI features, but that is starting to change as I become more familiar with them, and can see myself using them more as they continue to improve and develop.
My only complaint is the reduced functionality of the s-pen. I didn't use the Bluetooth s-pen features much, but they were nice to have when I did use them. Especially using the s-pen to remote control the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on August 19, 2025
Posted by: MrMLB33
[This review was collected as part of a promotion.] I have the S25 ultra, it is great! The AI feature is pretty cool. I dont use it much but it does the job when it is needed. The camera is great and easy to use. The pen is handy and I love i can take pictures with it! If you don't have one, get you one!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy S25 ultra LOVE IT!!!!
on August 19, 2025
Posted by: HeadaCH52
[This review was collected as part of a promotion.] I love my galaxy S25 ultra and I haven't even learned everything about it yet phone is great fast and looks very nice great battery Life so far and has so many different features u can play with and learn great phone and I've only had it 2 wks so far amazing....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is so far ok
on August 19, 2025
Posted by: Love3shop
[This review was collected as part of a promotion.] The AI feature is good what i don't like is notification not loud i have missed call and text
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on August 19, 2025
Posted by: Iampda
[This review was collected as part of a promotion.] Received my new Galaxy S25 ultra and I love it! I turned in my Galaxy S22 when I upgraded. My old phone was still like vibrant new, but the battery life was not great anymore. I had the old phone for over 3 years. I've always been Samsung user and have always had great luck. With Galaxy AI and the super easy transfer option moving all the information to the new phone makes it effortless to transfer all your data. Awesome products!
Value
5
Written by a customer while visiting Samsung US