Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Great Phone
on August 21, 2025
Posted by: Dough12
[This review was collected as part of a promotion.] I've had all the Ultra models from the S20 to this new S25 Ultra. The phones keep getting better, especially since AI has started to run everything. It's fast and does everything I need it to do as far as operating smoothly.
I have had some problems with taking pictures. One of the main reasons I keep updating year after year, is because I love photography and these cameras are great. It's been really hard to take night pics with the S25 Ultra because it just doesn't seem to wanna focus the way it's supposed to. I hardly have any problems during the day but night time shots are a pain to take.
Another feature I loved to use was using the S-Pen as a remote shutter. This really comes in handy if you're taking night time photos, especially of the stars, meteor showers, or trying to catch the Northern Lights. I got to capture some good photos of the Northern Lights, right here in Kentucky on this phone. It really did a great job. The S-Pen as a remote shutter feature was removed and it was almost a deal breaker for me. I use my Galaxy watch 5 Pro as the remote shutter now but I still don't like it as good as I did the S-Pen for this function.
AI is changing the way we do everything. The new AI search engine is very detailed. Maybe a little too detailed. There's ways to fix that though. All in all it's an awesome phone. It's fast in every category you can think of. I can't wait to see what the S26 Ultra has to offer.
I have had some problems with taking pictures. One of the main reasons I keep updating year after year, is because I love photography and these cameras are great. It's been really hard to take night pics with the S25 Ultra because it just doesn't seem to wanna focus the way it's supposed to. I hardly have any problems during the day but night time shots are a pain to take.
Another feature I loved to use was using the S-Pen as a remote shutter. This really comes in handy if you're taking night time photos, especially of the stars, meteor showers, or trying to catch the Northern Lights. I got to capture some good photos of the Northern Lights, right here in Kentucky on this phone. It really did a great job. The S-Pen as a remote shutter feature was removed and it was almost a deal breaker for me. I use my Galaxy watch 5 Pro as the remote shutter now but I still don't like it as good as I did the S-Pen for this function.
AI is changing the way we do everything. The new AI search engine is very detailed. Maybe a little too detailed. There's ways to fix that though. All in all it's an awesome phone. It's fast in every category you can think of. I can't wait to see what the S26 Ultra has to offer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I'm getting the device set up and already fell in
on August 21, 2025
Posted by: ScootyP624
[This review was collected as part of a promotion.] Still unboxing and am already loving the upgrades over my S24 ultra. Especially to the Galaxy AI features.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jorge
from LaGrange, GA
Expertise:Intermediate
Verified Purchase:Yes
Loved the experience and my phone. It's definitely the best option I could've made!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely amazing!
on August 21, 2025
Posted by: MrChris
[This review was collected as part of a promotion.] This device offers comprehensive functionality and excels in productivity-focused applications. Acquired to facilitate mobile operations for my small business, the initial setup presented some challenges due to the absence of comprehensive manuals or guides. However, the integrated Galaxy AI has proven to be an invaluable asset, significantly aiding in the completion of this personally demanding process. The Galaxy AI demonstrates superior performance compared to Google's offering, particularly in streamlining tasks such as setting reminders and managing appointments, where it consistently delivers seamless results.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 21, 2025
Posted by: Cattywampus11
[This review was collected as part of a promotion.] Great phone for everyday use but the ai features are my favorite specifically circle to search and generative edit
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beast of a machine!
on August 21, 2025
Posted by: McBnum
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is truly a powerhouse. From the moment I started using it, I could see how much thought went into both performance and design. The display is stunning—bright, sharp, and incredibly smooth, making everything from streaming to gaming a pleasure. The camera system is on another level, capturing detailed photos in any lighting condition, and the zoom is mind-blowing.
One of the standout features is Galaxy AI, which I’ve been using daily. Whether it’s summarizing notes, live translating conversations, or editing photos with AI-powered tools, it has made my work and personal life much more efficient. The AI suggestions feel natural and genuinely useful rather than just gimmicky.
Battery life easily lasts me a full day of heavy use, and charging is lightning-fast. I use the phone for work, school, streaming, and gaming, and it doesn’t miss a beat—no lag, no overheating, just pure performance.
Overall, the S25 Ultra is more than just a phone—it’s an all-in-one productivity and entertainment machine. If you’re looking for a device that can truly do it all, this is the one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone!
on August 21, 2025
Posted by: Nurse4Life
[This review was collected as part of a promotion.] I've had my S25 Ultra for about a year and I can't think of too many negatives. It has all the features you need and many more you didn't even know you needed.
The battery life is amazing, even with some apps running all the time. It's a large-screen phone, so it's a little heavy. I haven't found a case that I "love" for it yet. The thick ones don't allow for wireless charging (unless you add a magnetic ring on the back) and the thin ones don't protect anything.
A great feature is the "Galaxy AI". With an easy selection, I'm able to ask Gemini for help. My favorite thing to use the AI feature for is recipes. I tell it the ingredients I want to use and it gives me recipe suggestions! It doesn't get any easier than that, IMHO!
Overall, I have really enjoyed owning this phone.
The battery life is amazing, even with some apps running all the time. It's a large-screen phone, so it's a little heavy. I haven't found a case that I "love" for it yet. The thick ones don't allow for wireless charging (unless you add a magnetic ring on the back) and the thin ones don't protect anything.
A great feature is the "Galaxy AI". With an easy selection, I'm able to ask Gemini for help. My favorite thing to use the AI feature for is recipes. I tell it the ingredients I want to use and it gives me recipe suggestions! It doesn't get any easier than that, IMHO!
Overall, I have really enjoyed owning this phone.
Value
4
Response from Samsung USBy R&R Team, August 21, 2025
Hey Nurse4Life, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how happy you are with the usage of your device, and finding Galaxy AI so helpful for a range of daily tasks including finding recipes. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Amazing
on August 21, 2025
Posted by: Tug0942
[This review was collected as part of a promotion.] This phone is absolutely amazing! It runs so fast and the camera is so clear and vivid just like the screen display. Well worth the money!
Value
5
Written by a customer while visiting Samsung US