Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
A productive powerhouse!
on August 22, 2025
Posted by: Alltherage
[This review was collected as part of a promotion.] This phone has been an absolute blast to use ! I upgraded from the Note 20 ultra and have been very impressed so far. The battery is great and this phone is powerful enough to run many programs at once. It will easily take some of the best videos and pictures on the market hands down. The Galaxy Ai is very impressive as well! From learning languages to creating images you name it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Everything is great but after the edge ie removed
on August 22, 2025
Posted by: SamsungBM
[This review was collected as part of a promotion.] It feels different and also feels heavy.... I have been using samsung phones from s8/10/22 U and now 25 U. User experience is improving but between these models i felt s10 phone fits perfect in the hand after that all the ultrasound are huge and heavy.... hopefully samsung will plan to bring smaller phone with all the features ultra got
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone, many things have improved, I hope
on August 22, 2025
Posted by: Alfred
[This review was collected as part of a promotion.] It is better than I expected, so many good things that are useful for everyday life, like the Galaxy AI, it is the best I have ever tasted.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra My Daily Companion
on August 22, 2025
Posted by: Dbest4
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a little while now, and it feels less like a phone and more like a daily assistant. The Galaxy AI is the biggest change, you can just tell it what you need and it actually does things like summarizing emails, setting up notes, even reminding me about stuff I’d normally forget. It is a great addition to the phone.
For gaming, this thing is a beast. No overheating, smooth frame rates, and long sessions stay comfortable. Streaming is equally great. The screen is bright and clear even outside, and the battery holds up through a whole day of shows or YouTube.
Day to day, it’s fast, polished, and makes routine stuff like switching apps, replying to messages, or just browsing feel effortless. It genuinely makes my phone feel like part of my routine instead of just a tool I carry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Take great pictures ..but there's a drawback
on August 22, 2025
Posted by: Goldilocks
[This review was collected as part of a promotion.] I love the high quality of pictures it takes however the phone rather dies quickly from being fully charged . Also, theres some connection issue on the charging port, it keeps disconnecting when im using the brand new original Samsung parts. Quite disappointing
Value
3
Response from Samsung USBy R&R Team, August 22, 2025
Hi Goldilocks, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage of your camera with your new device, and we would love to help you troubleshoot the features that may be causing frustration for you. We have provided links below to resources to help you maximize the battery life of your device, and ensure it charges as intended when plugged in to power. We have also shared a link to the Samsung Support Team if these experiences continue with your phone, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic product
on August 22, 2025
Posted by: DemonFenix
[This review was collected as part of a promotion.] The processing speed is phenomenal, to start. Crystal clear and fast camera with SO much zoom, as well as perfect video camera with a multitude of different camera features. I also love playing mobile games on my phone, as the internal processor can absolutely keep up with the larger games I play. Galaxy AI is also super helpful when needing a quick answer for any random questions I have in my daily life. Very fast responces from the system. The pen works great and 10X as well as the Galaxy Note I owned in previous years. Bluetooth connection is seamless and smooth. Sound quality is superb, especially in smaller spaces, but fantastic overall. Screen clarity is wonderful and crystal clear as well. Overall, an amazing phone with so much to offer for all types of people; business experts, Blue collar workers, husbands, wives, and all other types. To end, this phone is also super customizable with the keyboard, screen coloring, and enabling certain disabled people to use with ease, including help for the colorblind, general blind people, half blind, etc. It also allows motion control when paired to a Galaxy watch that I find super useful when needing to be hands free
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Havn a blast with the different features this phot
on August 22, 2025
Posted by: Audiobeast
[This review was collected as part of a promotion.] As soon as I seen these phones I was set but we waited to get them ... Wen we did get them they were the best thing for us now until we are ready to upgrade but that'll be awhile
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra
on August 22, 2025
Posted by: Bertamc2080
[This review was collected as part of a promotion.] I really love this upgrade. Galaxy AI makes everything im doing so much easier and the new AI for the camera let's you edit even better making it so much easier than before. Having the pen with it makes drawing and taking notes really easy. I can't wait to see what's next for samsung.
Value
5
Written by a customer while visiting Samsung US