Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Stylus doesn't control camera anymore!
on August 24, 2025
Posted by: FrustratedUltraOwner
from Albuquerque
The phone is very nice, the camera is great, the screen is awesome but the feature of being able to control the camera is gone! That made taking pictures with friends and family my niche. Set the phone down and just push the button on the stylus! I will not spend the extra money on the Ultra from here on out!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when some features you have used in the past and loved have been changed on your device. We have provided links to an article to help you with the redesigned S Pen features, and to the complete manual to help you with hand gestures and voice commands you can use with your camera. We have lastly, shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on August 24, 2025
Posted by: Venky2425
[This review was collected as part of a promotion.] This product has great design and features. Simply excellent amazing device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on August 24, 2025
Posted by: Delia515
[This review was collected as part of a promotion.] This whole phone is amazing! From the apps, to customization everything is so good! I come from more than 10 years on 🍎 but there is no way I'm going back! Love this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra + Galaxy AI = Perfect Combo
on August 24, 2025
Posted by: TheGalaxyVanguard
[This review was collected as part of a promotion.] The Galaxy S25 Ultra 512GB (Unlocked) is easily the best phone I’ve owned. The display is gorgeous, the performance is lightning fast, and the cameras are incredible—especially with Galaxy AI making photo editing, translations, and productivity tools so simple and useful. Battery life holds up all day even with heavy use, and the storage gives me plenty of space for videos, games, and work.
What I love most is how seamlessly it works with my other Samsung devices. My Galaxy Buds3 Pro (Silver) sound amazing with strong ANC, and my Galaxy Watch Ultra is both durable and stylish with great fitness tracking. Together, this ecosystem really makes my daily routine easier and more enjoyable.
Samsung nailed it with this generation—highly recommend!
Waiting for the Samsung's Focus at IFA 2025!!!
Waiting for the Samsung's Focus at IFA 2025!!!
#GalaxyS25Ultra 512GB (Unlocked)
Titanium Jetblack
#GalaxyBuds3Pro, Silver
#GalaxyWatchUltra, 47mm, Titanium White
Titanium Jetblack
#GalaxyBuds3Pro, Silver
#GalaxyWatchUltra, 47mm, Titanium White
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
camera features
on August 24, 2025
Posted by: momosforsale
[This review was collected as part of a promotion.] I use my device for research, I spend a lot of time photographing artifacts for work, and with this phone, I don't really need to carry around a giant camera anymore. then, for photos, Samsung's Galaxy AI editing software is really helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Owned all galaxy phones
on August 24, 2025
Posted by: SamsungGuru
[This review was collected as part of a promotion.] I've owned all the galaxy phones since it's 1st launch. Every time I'm satisfied to 100%.
This new phone with all AI features its a new leap.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a very powerful phone
on August 24, 2025
Posted by: Dhery5140
[This review was collected as part of a promotion.] The phone is completely powerful device but Samsung, please give us Bluetooth support on s pen again please it is a very humble request
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is one of the best and powerful devices out
on August 24, 2025
Posted by: Hersonhhh
[This review was collected as part of a promotion.] The AI feature is one of the best elements in this phone, it's so accurate and can turn anything that's obstructing object into something more cohesive and appealing.
Honestly it's the best out there because I tried different companies which I don't want to mention, but they all seems to have errors but this one does it with such an amazing precision.
Honestly it's the best out there because I tried different companies which I don't want to mention, but they all seems to have errors but this one does it with such an amazing precision.
Value
5
Written by a customer while visiting Samsung US