Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
A wonderfull device
on September 1, 2025
Posted by: Anastasia
[This review was collected as part of a promotion.] The galaxy 25 ultra has great ram runs my games wonderfully and doesnt glitch out, has a lovely display and good graphics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera
on September 1, 2025
Posted by: AmazingPhotos
[This review was collected as part of a promotion.] It was Amazing to take on vacation!! Seriously it made me realize how bad I may need to upgrade my Rx for my glasses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love it
on September 1, 2025
Posted by: Tawhid
[This review was collected as part of a promotion.] I absolutely love this phone, switching from IOS to s25 ultra was really easy. I love and enjoy every features of this phone, the camera is absolutely stunning being able to capture extremely detailed images in all different lighting. The display is on a whole different level, I never seen anything so vibrant, so colorful & the new anti glare is amazing to say the least, even on a direct sun the screen is visible. Last but not least the Galaxy AI, it is shocking how much you can do with it, for example the “circle to search”the ability to search whatever is on my display it’s incredible, I use this so much now I don’t think I can live without it. I would highly recommend this phone to anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed
on August 31, 2025
Posted by: Josh
from Washington state
Expertise:Intermediate
I've had my s25 ultra for at least 7 months now. I will say that im not that impressed with it so far. It now charges so slow it takes over 2 1/2 hrs. The camera is in my opinion worse then the s23 ultra. Especially at night. The screen is not as bright and vibrant as they claim it to be. I had to take the screen protector off because it was so hard to see. Even with the brightness at max with extra brightness on. But now I have to keep the brightness really low because it won't charge and the phone heats up really bad. I have to put it in the freezer sometimes. Personally I think they really need to focus on quality instead of quantity. Because taking the same platform and making a few changes to the software, then putting it in a new shell isn't working. Make sure when you claim the phone has a 200 mega pixel and 100x zoom, that it actually works and doesn't look so terrible. Maybe people would buy more phones instead of buying a phone that is far superior camera wise.
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Hi there Josh, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not aligning to your expectations, and we would love to hep you troubleshoot the frustrations you mention experiencing with your device. We have provided links to articles to help you with the camera features, temperature, and display settings of your device. We have also shared a link to the Samsung Support Team if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect, just one or two more tuning.
on August 31, 2025
Posted by: Bruyorkcreations
from Long Island, NY
Expertise:Expert
Definitely the best design on a smart phone. Lots of tech features which i use almost them all. Still catching up on the AI. Only issue is sometimes it chugs (slows), and sometimes it overheats. I have a feeling its just my device. Also the 3x camera needs a Mega-pixel boost. I absolutely love love the 5x camera and the ofcourse the main. I hope by the s27 there is at least around 50MP on each camera. Now smartphones are still phones. So Google and samsung working together has work really well but I wish boxy was combined with gemini I really miss the device control.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, September 3, 2025
Hi there Bruyorkcreations, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided links to a few articles to help you with the temperature and speed of your device. We have also shared a link to the Samsung Support Team if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone in 2025
on August 31, 2025
Posted by: AndroidPerson25
[This review was collected as part of a promotion.] Now lets start off with the phone its made out of titanium, has a 200 megapixel camera with a 100x zoom and has an amazing amount of battery. I had bought this phone for my dad and he had the 23 Ultra and he loved it but I upgraded him to the 25 series because of Galaxy AI. The live translate feature in both texts and calls are his favorite things since he uses them for his business and instead of calling me for help on his phone he just uses gemini for his questions. At first he was hesitant but once I showed him how it works he loves it and uses it everyday. On top of that I have just recently got him the Galaxy Watch 8 another upgrade from is watch 4. So far he loves both devices and loves the fact that both are super responsive and don't take a long time to do what he needs to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from S21 Ultra 512
on August 30, 2025
Posted by: Mark
Traded in my S21 Ultra 512 for it. The processor and graphics in it are fantastic and an upgrade from my previous phone. I'm still learning all that I can do with the stylus.
Written by a customer while visiting Samsung US
Customer Rating
5
Great product and fast
on August 30, 2025
Posted by: Srsquirtie
[This review was collected as part of a promotion.] Galaxy AI is great. I love how fast is the device. So far so good I like the interface and how is easy to use.
Value
5
Written by a customer while visiting Samsung US