Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,214 Reviews)
Open Ratings Snapshot
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Best smart phone on the market
on September 13, 2025
Posted by: John P
from Sacramento CA
Verified Purchase:Yes
Great phone. Best pictures and great batterylife. Don't understand why anyone wpuld purchase sny other smart phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra the best
on September 12, 2025
Posted by: Anderson
Verified Purchase:Yes
The best phone ever is faster and the charge is very stronger
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone with great features.
on September 12, 2025
Posted by: Jinxtroyer
Expertise:Expert
I really enjoy this phone. This phone works very well. The AI makes texts and email easy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not too bed
on September 12, 2025
Posted by: N Gentry
from Kc mo
Expertise:Intermediate
Verified Purchase:Yes
Pretty GOOD. coupke downers. To get my screen to light can take upto 10 seconds. Sure hope I never have an emergency and need phone fast to call out. Doesnt always let me get to flash light. ..... Then the next time it comes right down.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 12, 2025
Hi there N Gentry, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the reliable usage of your device is to you every day. We have provided links to help you with both the speed and display responsiveness of your device. We have also shared a link to the Samsung Support Team if your frustrations continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New work phone
on September 11, 2025
Posted by: Jackson
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Works fast and service is amazing. Everywhere I go Im connected.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Jackson, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are finding this device to be reliable in connection and fast during usage. We have provided a link to the Samsung Support Team for your convenience. They can offer assistance in the event you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone
on September 11, 2025
Posted by: Anonymous
from New york
Expertise:Expert
Verified Purchase:Yes
I must admit that I really do like this phone a lot
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there Regg, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to know you are having such a great experience with your device. We have provided links to a few resources if you are ever curious about potential additional features, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Camera
on September 11, 2025
Posted by: Kim L
Verified Purchase:Yes
I love this phone. The camera is absolutely AMAZING!!! I am so glad I upgraded when I did.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Kim L, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear you are so thrilled with the new features and usage of your device. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra Pen
on September 11, 2025
Posted by: Marg
from Simi Valley, CA
Expertise:Intermediate
Verified Purchase:Yes
Disappointed that the pen can no longer be used as a remote to take photos
No, I would not recommend this to a friend.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Hello Marg, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you, and the frustration that can occur when they have been changed. We have provided a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device for your usage. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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