Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Best phone I have every had!!!!
on September 15, 2025
Posted by: Veilpower42
[This review was collected as part of a promotion.] Best Samsung phone I had had to date. I pretty use my phone like everyone else. Take photo, look throw social media and I use it for work here and their.
Also Samsung is always thinking about customer when it comes to the features. To many to name but very useful and makes your life alot easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Swiss Army Knife of AI Mobility
on September 15, 2025
Posted by: Gurshaan
[This review was collected as part of a promotion.] I have been a long time user of the Galaxy lines of phones and the latest Galaxy AI enhanced S25 Ultra does everything I need and it's AI features keep revealing more features I didn't realize could be so useful. AI is constantly suggesting shortcuts and tips and tricks to make my phone serve me to the best of it's abilities. I'm a big fan and will keep with the galaxy line as long as they maintain this level of quality and innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so good
on September 15, 2025
Posted by: Linux666
[This review was collected as part of a promotion.] I'm disappointed with the Galaxy S25 Ultra getting rid of the memory card option is a bad option had this phone for a while now and had to send my phone in twice for misc repairs the Care+ program is shotty at best I sent in a brand new phone and got a refurbished one twice not a good trade I spent alot of money I expected a new one in return but no I'm having to send in the phone again hopefully I get a brand new one instead of a remanufactured one Samsung please step it up I really don't want to switch to another brand I was really happy with my s21 ultra and my s24 ultra hopefully u guys come out with a Ubuntu touch phone or another OS one that doesn't have anything google that would be awesome
Value
2
Response from Samsung USBy R&R Team, September 16, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day for a range of tasks. We appreciate your feedback on what features and options you would like to see with your device. If you are finding your storage capacity to be insufficient, you do have digital cloud-based storage expansion options available that also allow for access to your data across the different devices you may have in your ecosystem. We have provided a link to the Samsung Support Team and Care+ Team if you want to discuss the procedure of repair and replacement we use. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy with performance
on September 15, 2025
Posted by: Sautepan
[This review was collected as part of a promotion.] I've been trying out the new galaxy AI features on my device, and I must admit I'm a little underwhelmed so far. The processing speed sometimes feels a bit slow, especially when compared to the hype surrounding it. I was hoping for a more seamless and responsive experience overall, to be honest. Perhaps future updates will improve the performance and efficiency. I am still optimistic that it will get better with time.
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Hello Sautepan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device is not aligning to your expectations, and we would love to assist you. We have provided links to a few articles to help you maximize the speed of your device, and recommend starting with adjusting the refresh rate of your device. We have also shared a link to the complete manual for your device to help you best align the settings to your preferences. Lastly, we have shared a link to the Samsung Support Team to offer assistance if this frustration continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very powerful phone!
on September 15, 2025
Posted by: SpicyTuna
[This review was collected as part of a promotion.] I mainly use my phone to browse social media and watch videos. The screen on this phone makes both of those things very easy to do. The screen is large, bright, and colorful. With 1TB of storage, I have plenty of room to download movies off of Amazon Prime Video to watch when I am traveling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new galaxy s25, its the best.
on September 15, 2025
Posted by: Jetnavi
[This review was collected as part of a promotion.] Galaxy AI is really helpful, I use my phone for everything and i have no issues or anything bad to say about samsung, ive had samsung for years and i plan to stay since i love samsung product like my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone! Great features
on September 15, 2025
Posted by: Amanda
[This review was collected as part of a promotion.] I’ve been using my Samsung Galaxy S25 Ultra Plus for a few weeks now, and I’m blown away. The display is crystal clear, the camera takes stunning photos in any lighting, and the battery easily lasts me all day.
What really stands out is Galaxy AI – it makes everything so much smoother. I love the AI photo editing and live translation features; they save me time and make the phone feel smart and intuitive. Even the keyboard suggestions are more accurate and helpful.
Samsung really nailed it with this phone. If you want top-of-the-line performance, next-level AI features, and a device that feels future-proof, the S25 Ultra Plus is worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 ultra New phone
on September 15, 2025
Posted by: GBrick
[This review was collected as part of a promotion.] I have been using my new phone for two weeks now and I am very happy with how easy it to use as well as the A.I. component.
The way I am able to breeze through emails, and summarize my notes has made my work life balance so much easier.
The way I am able to breeze through emails, and summarize my notes has made my work life balance so much easier.
My batter life on my old phone would stress me out after a full day of work, with my 25 ultra my battery life has been fantastic, no more running looking for a cord to charge mid day.
Value
5
Written by a customer while visiting Samsung US