Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Does not feel much as an upgrade from S23ultra
on September 15, 2025
Posted by: Eduardo82
[This review was collected as part of a promotion.] Good size and definition, but I only feel as an upgrade the color and some software features. The pen is not as responsibe as I expected from an upgrade. Needs more functionality and apps where it works best.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on September 15, 2025
Posted by: Jbizzy215
[This review was collected as part of a promotion.] There is literally nothing about this phone I don't like. The camera is incredible, picture quality is insane and it's lightning fast. Absolutely best phone on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love it
on September 15, 2025
Posted by: Bamaboy72
[This review was collected as part of a promotion.] I love my Samsung galaxy s25 ultra ot has great features and is super fast. The AI works pretty smoothly also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's lightning fast and super sensitive
on September 15, 2025
Posted by: Ultraonly
[This review was collected as part of a promotion.] I even like the fact that it works in the rain as it's mounted on my motorcycle it will still pick up my fingerprint even with water drops on it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great but...
on September 15, 2025
Posted by: SamsungFan1022
[This review was collected as part of a promotion.] While the S25 Ultra is a great step forward in innovation and design, alot of great features have been taken away prematurely. IMO, features were removed from the 25 Ulta due to poor research, simple things that made the previous models like the S22 Ultra, S23 Ultra and S24 Ultra great. Bluetooth connectivity on the S Pen, the curved waterfall style display, and some camera functions have been replaced just to compete with a brand that Samsung has already surpassed.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hey SamsungFan1022, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when features of your device that you have used and enjoyed in the past have been changed. We have provided a link to an article to assist you with the redesigned features of your S Pen and help integrate them in to your usage. We have also shared a link to the complete manual for your device to assist you further with hand gestures and voice commands you can use with your device. We have lastly, shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on September 15, 2025
Posted by: llamanduh
[This review was collected as part of a promotion.] Upgraded from 23 ultra, has pretty similar features. Overall runs much faster and better quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great all day phone
on September 15, 2025
Posted by: Nani9032
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra is hands down one of the best phones I’ve ever used. The display is absolutely stunning, performance is lightning fast, and the cameras are on another level—perfect for both photos and videos. Everything feels premium, from the smooth software to the sleek design, and it handles multitasking effortlessly. While the battery life could definitely be better for a phone this powerful, fast charging helps make up for it. Overall, the S25 Ultra sets a new standard in smartphones and is still the best Android device you can buy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product works well
on September 15, 2025
Posted by: RENEE1980
[This review was collected as part of a promotion.] Battery life is nice. Sometimes my screen freezes but still works wonderfully otherwise.
Value
4
Written by a customer while visiting Samsung US