Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,201 Reviews)
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Best phone I have ever owned Snapdragon chip 10/10
on September 15, 2025
Posted by: BenJammin
[This review was collected as part of a promotion.] The Galaxy S25 ultra is the Best phone I have ever owned. The snapdragon chip built in is lightning fast. Going between apps, and doing anything demanding on the OS has yet to be a problem. I have played some pretty demanding games such as warzone on my s25 ultra, and while previous phones would overheat drastically while playing games, my ultra has had no issues, and I get a solid 40 FPS for those intensive games. Camera is breathtaking. My vision at distances is not the greatest, but the telephoto lens zoom capabilities are a life saver. Multiple times I have found I could not read a sign or see a concert ver well from afar, but having the ability to zoom in ×100 has fixed a problem I didn't realize I had. The 1 critique I have is the sPen not having native Bluetooth connectivity. I used my spen on my s24 ultra for remote picture taking religiously, so I was sad to see that the new sPen no longer supports air actions. Besides that, I have nothing but good things to say about my device. Will not be switching anytime soon
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features but is very slow and glitches at ti
on September 15, 2025
Posted by: Yecart
[This review was collected as part of a promotion.] I use my Galaxy AI for listing my vintage clothing online! Its been a game changer, and the camera on this Samsung 25 ultra is ah-mazing!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra its fast reliable and works gr
on September 15, 2025
Posted by: Runlag55
[This review was collected as part of a promotion.] Galaxy AI i use it everyday. Not sure what i would do without it. S25 ultra is the best phone I have owned period. Thank ypu Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't blow my mind
on September 15, 2025
Posted by: Simonepresley74
[This review was collected as part of a promotion.] I traded in my Motorola Razr+ and thought I was upgrading when I purchased this phone, however, if I could have my Motorola back I would. This phone works fine but that's small things that I appreciated more in my Motorola than my new Samsung.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hey there Simonepresley74, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and that changing manufacturers and operating systems can come with a bit of a learning curve. We have provided a link to the complete manual for your device to help you discover the full capabilities, including Galaxy AI, and best align the settings to your usage preferences. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Can't express enough
on September 15, 2025
Posted by: Kokunai
[This review was collected as part of a promotion.] Im a huge fan of this device.
The Camera is great the speed is nice. I was mostly interested in it's AI assistant. Galaxy AI is good and integrates with the Samsung apps nicely.
I do want to see it plug into some LLMs to extend its intelligent use, but it does a decent job within the apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone
on September 15, 2025
Posted by: Twr8625
[This review was collected as part of a promotion.] Galaxy AI is incrrdible always finds what i need or helps with what i need and use my phone for perosnel use and playing games and social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on September 15, 2025
Posted by: Opptimisticolive
[This review was collected as part of a promotion.] The camera is amazing the zoom and taking pictures of the moon that's why I have it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
pretty disappointed
on September 15, 2025
Posted by: Rickj50613
[This review was collected as part of a promotion.] I've never used the Galaxy AI so I can't really speak on it, but as far as the phone itself, the equipment, this has been my worst galaxy phone by far. The screen sensitivity is poor where I need at too sensitive where I don't, but the biggest thing is the predictive text. It comes up with the absolute worst predictions and even when you spell words right, it likes to correct them into words never intended. It does not learn and get better either. Can't wait till it's paid off and then I might just have to pass on Samsung phones from now on. Also, it only charges half as fast as my plus one that I had prior to it. Much better phone.
Value
2
Response from Samsung USBy R&R Team, September 17, 2025
Hey there Rickj50613, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we would love to help you troubleshoot the frustrations you mention experiencing. We have provided a link to an article to help address the display responsiveness. We have also shared a link to the Samsung Support Team to offer assistance with the predictive text and other features that may not be operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US