Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Excellent phone with a faulty camera.
on September 15, 2025
Posted by: Arch1501
[This review was collected as part of a promotion.] I have had my ultra for about 6-7 months. The battery life is phenomenal, the screen is massive, the quality of the phone is very high, and some of the features like automatic brightness adjustment are great. The only reason I can't give 5 stars is that my rear camera stopped working, but is usable with certain apps. So I can't take pictures or scan QR codes. It has been super annoying and I am planning to get it fixed when I have the time. I looked online though and found many other people describing this same issue with the same error message online.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great camera features.
on September 15, 2025
Posted by: Tasnovan
[This review was collected as part of a promotion.] I always use my phone and the AI much needed. I can edit my photos with Ai, make presentation and do so much more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Performance, but Overheats Quickly
on September 15, 2025
Posted by: Pauline
[This review was collected as part of a promotion.] As a former owner of an S23 Ultra, I was looking to upgrade to a Samsung device that had the S-pen and supported the tap and hold Google AI feature.
I love using the Google AI feature to find certain products, select text, and search for products I'm interested in on my screen. It's lifechanging.
I infrequently use the Galaxy AI feature. I mainly use it for editing photos. For example, I would use it to remove strangers from the background and to create stickers from photos. Makes editing convenient.
I use my S25 Ultra phone for gaming, streaming, personal, and work use.
The S-pen is convenient for use in gaming, personal, and work use. I use it for making precise taps, signing documents, and even drawing for personal use.
Unfortunately with this model, some features of the S-pen was removed that was previously supported with the S23 Ultra. Namely, the feature where you can use the side button as a shutter for taking photos was removed. Not sure why it was removed.
Another downside is that the S25 Ultra overheats quicker than the S23 Ultra. I'm performing the same tasks as I did before, but the S25 Ultra surprisingly heats up faster. This would happen when I split screen between playing a game and watch a stream over Discord during a video call.
I do prefer the rounded corners of the S23 Ultra, opposed to the sharp edges of the S25 Ultra. However, I was able to buy an S25 Ultra phone case that provided the rounded corners I wanted.
All in all, I still love my phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is love in its best self
on September 15, 2025
Posted by: Dylesmavis
[This review was collected as part of a promotion.] Nothing too groundbreaking lyrics new but seriously couldn't have dialed in and perfected the whole Samsung experience. It is a BEAST when it comes to power user type stuff and art generations and can honestly handle complex multitasking better than most pcs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the Best Phone
on September 15, 2025
Posted by: YourFavoriteLandscaper
[This review was collected as part of a promotion.] This phone is the best phone out there. It has made my work and life so much easier. From doing Bids for clients to watching videos on streaming services, it is really user friendly and very high tech. The "Galaxy AI" that is in my Samsung Galaxy Ultra has changed the way i work and it has overall made it incredibly easier to get things done. 10/10 higly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I request a call
on September 15, 2025
Posted by: Dee147
[This review was collected as part of a promotion.] Galaxy ai i requested a call and made several reviews
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Features on this device are numerous
on September 15, 2025
Posted by: Bubbatea
[This review was collected as part of a promotion.] Each week a discover something new with the features. Biggest props go to the Ai generated responses, detailed but not over bearings. Gets to the point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday phone
on September 15, 2025
Posted by: Newface0222
[This review was collected as part of a promotion.] AI gives me the answers I need when I ask. Streaming videos is great and battery last all day. Plenty of RAM and fast processing of anything.
Value
5
Written by a customer while visiting Samsung US