Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Perfect phone
on September 18, 2025
Posted by: Afrokid
[This review was collected as part of a promotion.] Overall the phone is a testament of how good Samsung has come to being the face of android. Software is smooth processor do not run hot with the elite. Screen is still vibrant and beautiful.
They made the s pen worst than last years.
They made the s pen worst than last years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a nice phone
on September 18, 2025
Posted by: Paperbagfan1
[This review was collected as part of a promotion.] Real nice phone. I like it. I like it a whole lot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really liked s25 ultra experience
on September 18, 2025
Posted by: Darktide
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is easily one of the most impressive phones I’ve used. Samsung’s new Galaxy AI features make daily tasks faster and smarter, whether it’s summarizing notes, editing images, or even helping with translations on the fly.
For entertainment and gaming, it’s a powerhouse. Streaming is silky smooth on the stunning display with rich colors and crisp detail, making Netflix, YouTube, or Twitch a joy to watch. On the gaming side, it handles Genshin Impact and PUBG Mobile without breaking a sweat—max settings run flawlessly with stable frame rates and no overheating issues.
When it comes to work, the S25 Ultra doubles as a productivity machine. Multitasking is effortless, document editing feels snappy, and the S Pen is still unmatched for jotting down notes or marking up files. The large screen paired with DeX support makes it easy to use as a mini workstation on the go.
My only complaint is that the biometrics (especially the fingerprint reader) can sometimes be finicky. It usually works fine, but there are moments when it doesn’t register right away. Aside from that minor issue, everything else is excellent—the design, the cameras, the performance, and the overall user experience.
Verdict: If you want a phone that can handle work, play, and everything in between while also giving you the latest in AI smarts, the Galaxy S25 Ultra is hard to beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery issue
on September 18, 2025
Posted by: Meracg
[This review was collected as part of a promotion.] Battery life is way less compared to older versions, I been noticing some apps crash more compared to other phones and camera is hard to use, settings are weird so I want to focus something near and is blurry but things far are clear
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New Tech, New Upgradea
on September 18, 2025
Posted by: MelissaC
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is truly exceptional, thanks to the improvements in Galaxy AI and its multiple cameras. If you’re seeking a fast, sleek, and intelligent smartphone, this is the one to consider. The S25 Ultra is quicker than its predecessors and boasts superior camera lens options. Additionally, Galaxy AI serves as a valuable tool, elevating this phone above the competition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
NIce phone, lacking a decent cover - no SView
on September 18, 2025
Posted by: Anonymous
from Arizona
Expertise:Expert
Verified Purchase:Yes
The phone is nice, not as good as our last Note 9 as far as notification and ringtone sounds. Lacking SView functionality which seriously is the most horrible downgrade this phone provides. Absolutely garbage phone covers available. We only use flip covers so that the front is always protected. 99% of the selections are for a leather wallet cover that makes the phone gigantic and ultra heavy. Honestly if I had know about this, I would had purchased a different phone. But otherwise its a nice phone, is super fast and takes amazing photos. No charger included (for the cost, this is insulting and super cheap/stingy on behalf of Samsung. Like buying a car without a steering wheel... oh just use your own!). Aside from some shortcomings, it's generally good. Just not "as" good as prior models aside from the camera. Honestly there's no wow-factor in any new phone anymore. They just keep regurgitating the same old stuff and constantly remove something that was great beforehand in each iteration. Will I buy another Samsung phone in the future? Probably not... If features keep getting cut out, why bother buying flagship models? Might as well buy cheaper ones so that they can by thrown away often.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hello there, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when accessories you have enjoyed using in the past are no longer available for your current device. If you are wanting to protect the display of your device, we do have screen protectors available for your device. We have also provided links to the complete manual for your device to help you discover all of the amazing updates to your new device, and help you best align the settings to your preferences. We have also provided a link tot he Samsung Support Team to offer their expertise any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 Ultra 512 Gb is the truth
on September 18, 2025
Posted by: KingaJai
[This review was collected as part of a promotion.] Love this phone upgraded from S23 + the Galaxy AI is top tier with endless possibilities and features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung twenty five ultra
on September 18, 2025
Posted by: Jbird33
[This review was collected as part of a promotion.] I love the phone I like.How big it is?It works?Great cameras are better than any i've seen in a while.Battery life pretty good too.Can't wait to see what the new one brings.When it comes out
Value
5
Written by a customer while visiting Samsung US