Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Speed and battery not the best
on September 19, 2025
Posted by: Redman30
[This review was collected as part of a promotion.] As mentioned in the title, the speed and battery of the phone is not the best. Fast battery drain and the cost of the phone could've been better. Especially with removing some features like removing bt from the pen and next year charging for Ai features
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hi there Redman30, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when you have a new device that is not operating as expected or intended. We have provided links to resources to help you maximize the speed and battery life of your device at your convenience. We have also provided a link to an article to help you discover the way the usage and features of your S Pen have been redesigned and integrate them in to your usage. Lastly, we have provided a link to the Samsung Support Team if your experiences continue with your phone, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 19, 2025
Posted by: Heatmaster
[This review was collected as part of a promotion.] I love how the phone has such a long battery life. It is amazing how fast it runs and i love how even with constant use the battery life persists for the whole day. I also love the s pen it makes me think of using a ds in a way so it's very nostalgic for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite version yet!
on September 19, 2025
Posted by: MayhemTL
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a true workhorse, and the best phone I’ve ever owned. As someone who juggles everyday essentials with the high demands of business and finance, its performance is flawless. I need to make quick, decisive moves in stock trading and multitask with a multi-app view, and the S25 Ultra handles it all.
Galaxy AI is a game-changer for me. I frequently use it to remove unwanted background objects or touch up photos for social media. At work, the interpreter and live translate features are incredibly useful, making communication with clients from all over.
For media consumption, the screen is stunning and immersive, perfect for podcasts and streaming. This phone is a complete package that excels in both productivity and entertainment. If you need a device that can keep up with a fast-paced, multi-faceted life, the S25 Ultra is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The absolute best personal Device!
on September 19, 2025
Posted by: DotingAnhedonia
[This review was collected as part of a promotion.] I love the s25 ultra. I purchased it because.of the pen it came with. Lol I used to have a note. But omg this phone does everything. Art, music, videos, streaming, and the A.I. assistant is so useful. I have the galaxy watch ultra also and they are a perfect match. Thank you samsung. Great... no amazing work on your products. We consumers love you all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera quality and the AI built in phon
on September 18, 2025
Posted by: TheeMorningstarr
[This review was collected as part of a promotion.] I love the camera quality and the AI built in the phone. I love the resolution of the phone and the 120hz of the phone aswell. I love the simple UI samsung has.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, sleek powerful device.
on September 18, 2025
Posted by: Antmar81
[This review was collected as part of a promotion.] Galaxy AI is a great resource. I was able to use it to narrow down my choices of over the range microwave during my kitchen renovation.
I use this device for social media, work and other leisure activities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Note noe called Ultra keeps getting better!
on September 18, 2025
Posted by: Jaybtt
[This review was collected as part of a promotion.] I have used the Note, now called Ultra since the Note 10. Each one gets better. There are still so many features that I have used from the Note 10 that I continue to use. Excited about the AI Gemini. I even got it to read The Art of War by Sun Tzu. I will stay loyal to the brand and this series. I love my S25Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 18, 2025
Posted by: BmanOSU
[This review was collected as part of a promotion.] This is a great phone. It has lots of function and works well for me.
Value
5
Written by a customer while visiting Samsung US