Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,973 Reviews)
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The S25 Ultra is a true Galaxy Flagship device.
on September 18, 2025
Posted by: Chefschois7
[This review was collected as part of a promotion.] This device quickly wins you over, as a very capable and well built smartphone with all the latest cutting edge technology. The built in Galaxy Artificial Intelligence is present in all aspects of user interfaces. Weather a computer novice or a geek, you will not be intimidated to seek the assistance of the phone's A.I.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, minor problems.
on September 18, 2025
Posted by: RsuperMsi
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is an outstanding flagship phone known for its stunning 6.9-inch QHD+ AMOLED display, powerful Snapdragon 8 Gen 4 Elite chipset, and versatile camera system, making it a top choice for users seeking premium performance and immersive visuals. Its AI features add a new level of smart interaction, with smooth multitasking and excellent gaming capabilities enhancing the overall experience. However, like many flagship devices, it does have minor issues—most notably, my specific S25 Ultra model tends to heat up during extended use or charging, particularly around the CPU area, which can be uncomfortable and cause occasional performance throttling. Battery life is another concern; I’ve experienced inconsistent battery drain that sometimes results in quicker-than-expected depletion during normal usage, likely influenced by background apps and 5G connectivity. Despite these heating and battery inconsistencies, the phone’s build quality, display brilliance, and smooth responsiveness still make the Galaxy S25 Ultra a great device worth considering, especially if users are mindful of managing settings to mitigate heat and battery issues. Overall, it strikes a strong balance between cutting-edge features and some manageable quirks typical of high-end smartphones
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Simply the best phone ever made. A masterpiece!
on September 18, 2025
Posted by: Raiderfan7
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a testament to refinement, pushing the boundaries of what a smartphone can be. While the design is an evolution of its predecessor, the subtle changes, like the slightly more rounded corners and the stunningly thin bezels around the 6.9-inch Dynamic AMOLED display, make it feel incredibly premium. The titanium frame and Gorilla Armor 2 glass provide a sense of durability that’s second to none.
Under the hood, the Snapdragon 8 Elite for Galaxy processor is a powerhouse. But the real star is Galaxy AI, which is now deeply integrated into the core experience. This isn't just about simple tricks; the on-device generative AI is lightning-fast, summarizing articles in real-time, drafting entire emails in your chosen tone, and even creating stunning images from a simple text prompt. It feels less like a feature and more like a proactive assistant, learning your habits to streamline your daily tasks in a way that feels genuinely helpful and intuitive.
The camera system is where the S25 Ultra truly shines. The 200MP main sensor captures breathtaking detail, and the upgraded 50MP ultrawide lens is a significant improvement. The dual telephoto lenses, a 10MP 3x and a 50MP 5x periscope, offer incredible versatility and are further enhanced by AI for cleaner zoom shots.
Battery life from the 5,000 mAh cell is excellent, easily lasting a full day of heavy use, and the 45W fast charging gets you back in the action quickly.
Overall, the Galaxy S25 Ultra is
Under the hood, the Snapdragon 8 Elite for Galaxy processor is a powerhouse. But the real star is Galaxy AI, which is now deeply integrated into the core experience. This isn't just about simple tricks; the on-device generative AI is lightning-fast, summarizing articles in real-time, drafting entire emails in your chosen tone, and even creating stunning images from a simple text prompt. It feels less like a feature and more like a proactive assistant, learning your habits to streamline your daily tasks in a way that feels genuinely helpful and intuitive.
The camera system is where the S25 Ultra truly shines. The 200MP main sensor captures breathtaking detail, and the upgraded 50MP ultrawide lens is a significant improvement. The dual telephoto lenses, a 10MP 3x and a 50MP 5x periscope, offer incredible versatility and are further enhanced by AI for cleaner zoom shots.
Battery life from the 5,000 mAh cell is excellent, easily lasting a full day of heavy use, and the 45W fast charging gets you back in the action quickly.
Overall, the Galaxy S25 Ultra is
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great new phone, from an enfranchised Note lover
on September 18, 2025
Posted by: Silvasis
[This review was collected as part of a promotion.] As a long time Galaxy Note user, finally being able to find a replacement in the extended Galaxy family -- was a god-send. From keeping features like the S-pen, as well as the similar overall screen size, to the familiar S-pen gestures -- I ended up not even noticing all the additions that came with the model as well.
I'm mostly unfamiliar with Galaxy AI, however, using the tool to search photos(and screenshots!) has been amazing. When it comes to isolating information or trying to grab a tracking number from a screenshot, the ai-based search is phenomenal.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
S twenty five ultra
on September 18, 2025
Posted by: leachco
[This review was collected as part of a promotion.] Seems to be about the same as the s twenty two ultra, just more storage and the screen is exactly the same size.Maybe a better camera, but not really
Value
3
Response from Samsung USBy R&R Team, September 19, 2025
Hello Leachco, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a bit of a learning curve as you discover the ways the software has been enhanced and updated. We have provided a link to the manual for your device to help you with your discovery of all of the amazing enhancements including Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 18, 2025
Posted by: Celicia
[This review was collected as part of a promotion.] I am enjoying my S25 Ultra. I upgraded from the Note 20 and couldn't be happier. It's easy to use, has more space than I need and its fast. I have no complaints about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such a Samsung girlie
on September 18, 2025
Posted by: LadyKC
[This review was collected as part of a promotion.] Samsung has yet to disappoint. This model was purchased just over a year ago and still working as good as the day I purchased. Updates have implemented Galaxy AI and I am loving it....just making life easier...I keep finding new features regularly....thanks Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This products has great fixtures
on September 18, 2025
Posted by: Berto25
[This review was collected as part of a promotion.] Very good phone. I recommend it to everyone. I love it.
Value
5
Written by a customer while visiting Samsung US