Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Love the clarity
on September 23, 2025
Posted by: Dsky25
[This review was collected as part of a promotion.] I use my phone for several things these days: pictures, video, watching movies, playing games, texting. The pictures are definitely clearer than any other phone I've used (including other Samsung Galaxy ones), the colors seem a bit brighter. The clarity of this phone is incredible. The volume on this phone doesn't need turned up very high on it, either, as just about every word is clearly heard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra
on September 23, 2025
Posted by: SpenSamurai
[This review was collected as part of a promotion.] I love my new S25 Ultra. I'm usually skeptical about upgrading from 1 generation straight to the next however, I'm so glad I did. I had the S24 Ultra and just upgraded and I'm happier than can be. The Galaxy AI is amazing. I use it to prepare documents and make things look neat and professional for my business. I'm thrilled with my purchase. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Posted by: Sosidity
from Cleveland, Ohio
Expertise:Expert
Verified Purchase:Yes
Beautiful phone, but I returned it. The picture quality of my S22 Ultra is so much better, the S25 Ultra pictures were blurry, off color and just not attractive at all. I also don't want to live without my bluetooth S-pen. I can't believe they removed the ability to take pictures and video with the pen. For those reasons, I will be searching for an S23 because the pictures are similar and the S-Pen still works the same.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, September 24, 2025
Hello there Sosidity, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations, or operating as intended. We have some great articles to help troubleshoot the camera quality and blurry photos you mention with your device, and have provided them below. We have also shared a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera on your device. Lastly, we have shared a link to the Samsung Support Team to offer assistance with any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Camera amd AI features are awesome!!!
on September 23, 2025
Posted by: RVJRCALI
[This review was collected as part of a promotion.] I've always been a fan of Androids/Samsung products due to the fact that they don't limit the use of your devices as far as apps and designs available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sorry moto!
on September 23, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love my samaung ultra! As a former Motorola loyalist who was forced to switch after covid when it was obvious that Motorola wasn't coming out with anything new or anything that meant my needs. I finally decided on Samsung. I started out with a Samsung. Ultra 22 and have graduated since then. I now have the ultra watch and the pro 3 earbuds. And oh my gosh, it has changed the simplicity of my life, and as I'm getting older. AI has made texting and research. So much easier on my phone. I would not trade it for anything else. And I honestly recommend any Samsung product. I have even changed to Samsung. T v and again it is amazing.I love it and thank you samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on September 23, 2025
Posted by: Meemaw
[This review was collected as part of a promotion.] This is my best phone yet. I love all the new features. I love that i can take a photo and then remove items and people that I don't want in my picture. I've made a few photos into cartoons and they turned out fabulous.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great device
on September 23, 2025
Posted by: IntCraft
[This review was collected as part of a promotion.] A robust premium device with excellent software support. Numerous options for third-party accessories. Has been a joy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
VERY NICE PHONE!
on September 23, 2025
Posted by: Overcome
[This review was collected as part of a promotion.] Hi I LOVE MY GALAXY S25 ULTRA!!!!
Because of all the features, and it's so much easier to use.
Because of all the features, and it's so much easier to use.
The AI is AWESOME!!!! I just have to ask and it tells me what I need to know!!!!
I watched part of a memorial on it, cause I wasn't at home, at the time. And it was so clear, it was like I was there!!!! And the sound is excellent!!!!
I love how it works all the times for me, I have a lot of alarms set for different things and it's works out great!!!!
Thank You
Value
5
Written by a customer while visiting Samsung US