Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
1
Love the features but the quality is lacking
on June 1, 2023
Posted by: DissappointedSamsungLover
[This review was collected as part of a promotion.] I have been a Samsung lover since I have had my own phone plan and I was excited and impressed with the 23+ quality at the beginning. However, I quickly became disappointed when the phone stopped charging correctly within the first 2 months of having it. I hope this is only one phone and not a reflection of how the quality of their products are made now.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 5, 2023
Hey there, we appreciate you taking time to share your thoughts on your Samsung Galaxy S23+. We completely understand the value of your investment and how important all day battery is to your life. We have included below a link to the Customer Care+ Team, Samsung Support Team, and the warranty information for your device given your stated time of ownership. We appreciate you being a loyal Samsung customer, and look forward to assisting you further. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
A much needed upgrade
on February 26, 2023
Posted by: Dpl32000
[This review was collected as part of a promotion.] Love the updates and great specs. Screen quality is great. Battery life is spectacular. Very happy with the 23 plus over the 23.
Written by a customer while visiting Samsung US
Customer Rating
5
Glad I pulled the trigger...
on March 18, 2023
Posted by: DMac55
[This review was collected as part of a promotion.] Awesome Phone... Great 5G... No hiccups... Great Battery life... everything one expects out of a premium phone.
Written by a customer while visiting Samsung US
Customer Rating
3
Nice Phone, Same Problems As The Others
on March 15, 2023
Posted by: Blu1212
[This review was collected as part of a promotion.] Nice phone, really like the size and weight. Good battery life, wish chargers were still included, as the phone needs to be charged. Volume is definitely MUCH lower than previous phones, which is a real disappointment. As usual, bloated with unnecessary apps that you, the purchaser and owner of the phone, cannot uninstall, bit of an irritation since the memory isn't expandable. I enjoy that the camera is so nice, but feel like, how much more do we need? It's a phone and I'm not a professional photographer so features beyond this are wasted on me.
Response from Samsung USBy Debra, Social & Commerce, March 15, 2023
Salutations Blu1212, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Even though the Galaxy S23+ lacks expandable storage options, it is available in 2 storage options: 256GB and 512GB. Samsung Cloud, Google Drive, and Microsoft OneDrive are a few cloud based storage options that are available to you, if needed. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. With so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. We all hear sound differently. With the Adapt sound option, you can choose the type of sound that works best for you. Please be aware that headphones must be connected to the phone in order to use parts of this feature. When you have some free time, take a look at this article as well titled, " Discover the Advanced audio setting on Galaxy device" to learn more about your S23+'s audio settings. If you would like any additional assistance, please do not hesitate to reach out to Samsung Support for further assistance. Thank you for being a dependable Samsing customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS00080348/
https://www.samsung.com/us/support/answer/ANS00080348/
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade from the Note5
on February 19, 2023
Posted by: Note5toS23
[This review was collected as part of a promotion.] My last phone was a Note5 and I don't know how it lasted this long. Of course this phone is an upgrade from the ancient one in just about every way - except for no stylus, but I preferred the size of the S23+ over the Ultra.
Written by a customer while visiting Samsung US
Customer Rating
4
NO MAJOR OPTIONS SO FAR
on March 2, 2023
Posted by: GoodEnough
[This review was collected as part of a promotion.] I've had this phone for nearly a year and rather talk about all the great features ( and there's a lot, I'llfocus on on the issues ive run into.
- phone randomly restarts. I haven't been able to pinpoint the cause. I've reset the phone to factory settings twice to determine if it's an installed app, but alas no real proof so far. Good news I've only had the reset issue maybe 4-6 times.
- touch screen not working from time to time. Over time I've had to increase the sensitivity so the phone registers my touch.
- the power button on the side randomly stopped functioning for 4 weeks. After a major update it start working again with no indications of issues.
- bloatware is pretty bad when you first get the phone.
- default sound profile is abysmal. You will need to customize your sound through thr equalizer. If you don't know how to do so your music and sound will be noticeably flat.
No major issue like I mention. Phone is great, but there seems to be random issue which occur
Written by a customer while visiting Samsung US
Customer Rating
4
Great product! Only missing 3.5mm audio jack!
on March 15, 2023
Posted by: Danielito
[This review was collected as part of a promotion.] Great product! Only missing 3.5mm audio jack! Everything else, just awesome!!!
Written by a customer while visiting Samsung US
Customer Rating
5
solid phone
on March 15, 2023
Posted by: Domino
[This review was collected as part of a promotion.] you could say in truth i bought this phone to properly replace my old 21+. i did previously have the s22, but the battery was very disappointing and really just an "in the meantime" phone since i wasn't able to repair my s21+ when it abruptly died. this phone is wonderful, everything i remember about the s21+ but with some added features. battery life is superb, which really matters for someone like me who is constantly playing mobile games, streaming videos and music day in and day out. one ui looks great, everything is crisp and fluid. i had a pixel 7 for 2 days before returning it for this one because i just love the feel of samsung and how their overlay on android works and looks. i also love the color; this time i opted for the pretty lavender color instead of the usual black; it looks stunning in the clear otterbox case i got for it. overall very happy with this phone, just hoping it will last me longer than my 21+ did. 🥲
Written by a customer while visiting Samsung US