Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
3
Good and Bad mixed feelings
on September 11, 2023
Posted by: Remi3030
[This review was collected as part of a promotion.] Screen and pictures are great. My only complaint is the sound is horrible. Very low and plain..
Value
3
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Hey Remi3030,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are very happy to hear that the display and camera quality of the Galaxy S23+ are up to your standards. However, without having more details available about what you may be experiencing with the audio on your device and with not being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like any further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are very happy to hear that the display and camera quality of the Galaxy S23+ are up to your standards. However, without having more details available about what you may be experiencing with the audio on your device and with not being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like any further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful display!
on November 19, 2023
Posted by: DrawAlotCreateMore
[This review was collected as part of a promotion.] Videos have clear depth and graphics. The camera editing options are phenomenal. Taking notes and calendar features are easy. Pairing is quick to any of my brands of audio products. Search and support service is right on point. I love Samsung Galaxy and S23 is wonderful for my lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Nice. No problems
on November 13, 2023
Posted by: Galaxyuser
[This review was collected as part of a promotion.] Normal use. Some messaging, calling, and a little camera use. Very little gaming. Has treated me very well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on November 19, 2023
Posted by: Reeree
[This review was collected as part of a promotion.] It has an amazing camera, photos are so crisp and I know now I need to clean my pores out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Identity theft
on May 15, 2023
Posted by: Nay612
[This review was collected as part of a promotion.] Phone brand new keeps getting hacked because of accessibility features I can't turn off . I factory reset the phone 3 times and apps keep installing and uninstalling
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 17, 2023
Hello Nay612, thank you for sharing your feedback with us on your Samsung Galaxy S23+. We understand how important security of your information and your device is to you. Without knowing what apps are causing this difficulty or what settings you have set up, we have provided a link to the Samsung Support Team. They can work with you one on one to adjust your settings to ensure the security of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Microphone was not working properly.
on May 31, 2023
Posted by: olman944
[This review was collected as part of a promotion.] I probably would have kept it if everything worked.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey Olman944, we are grateful to you for sharing your thoughts on your Samsung Galaxy S23+. Without knowing if you have gone ahead and returned your device, we can say that we have great resources to assist you with any difficulty you experience with your device. We have provided links to the Customer Care+ Team, the Samsung Support Team, and the full warranty information for your reference. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
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Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Warranty
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Customer Care+
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Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1
camera bad quality when video call
on June 24, 2023
Posted by: nadine
Expertise:Expert
i bought 1 week ago and camera when video call has a bad glare and super pixelated.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 26, 2023
Hey Nadine, we appreciate you sharing your feedback with us on your Samsung Galaxy S23+. We would be more than happy to help you with all of your video chatting needs. There could be a number of things causing this pixelation you mentioned when on your video calls. The first thing to check would be the wi-fi or data connection to ensure you have enough capacity for smooth video images. The second step would be to check the app or program you are using to ensure the compatibility with your device. Lastly if you have checked both of these we recommend reaching out to the Samsung Support Team for further assistance with the product experts. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great overall phone
on November 18, 2023
Posted by: Rt1994
[This review was collected as part of a promotion.] I use my Samsung phone for literally everything & it is working like a champ. I can't think of one thing I tried to do on my phone and was unable to do. It's like it gets smarter the more you use it, I still don't think I know all the features included. Plus the camera and video quality is top notch. When showing pictures or videos on my phone I always get asked what kind of phone I have due to the amazing quality of the camera.
Value
5
Written by a customer while visiting Samsung US