Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
3
Great features, glitchy OS
on August 21, 2023
Posted by: PwrUsr
[This review was collected as part of a promotion.] I use my phone for everything from capturing my children's childhood, to international travel, to video editing. I love the device, but the OS for making calls (fundamental for a phone) has been glitchy since day one. I will make a call, the phone will ring, the person will pick up, but they can't hear me. I can hear them AND the phone ringing simultaneously. It is frustrating beyond words and embarrassing when it is a productive call.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 23, 2023
Good day PwrUsr,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you recently updated the software on your device? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23+'s software has been updated with the most current version of software. Please feel free to reach out to Samsung Support afterwards if you would like any further assistance and/or troubleshooting. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you recently updated the software on your device? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23+'s software has been updated with the most current version of software. Please feel free to reach out to Samsung Support afterwards if you would like any further assistance and/or troubleshooting. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is good but brittle
on September 11, 2023
Posted by: Tyaknot
[This review was collected as part of a promotion.] My phone runs great but is very fragile. I dropped it once and it shattered the screen and the back as well as all 3 lenses.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Howdy Tyaknot,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired helps you get back to what you love doing most in life. That is one of our highest priorities. Our partners at UbreakIfix are also available for your repair needs! Please reach out to Samsung Support if you would like further assistance or if you have any additional feedback to share with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.ubreakifix.com/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired helps you get back to what you love doing most in life. That is one of our highest priorities. Our partners at UbreakIfix are also available for your repair needs! Please reach out to Samsung Support if you would like further assistance or if you have any additional feedback to share with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
3
It's great smooth and good size
on September 21, 2023
Posted by: Jsins5
[This review was collected as part of a promotion.] Overall a great phone very fast charges quick a size sleek design and a great user friendly experience
Value
3
Response from Samsung USBy Debra, Social Commerce, September 22, 2023
Good day Jsins5,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you have been enjoying the full functionality and all of the features that the Galaxy S23+ has to offer! Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like to share any additional feedback with us regarding your purchase. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you have been enjoying the full functionality and all of the features that the Galaxy S23+ has to offer! Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like to share any additional feedback with us regarding your purchase. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Ok
on September 25, 2023
Posted by: Craig
from Fayetteville,nc
Expertise:Intermediate
It's OK. Was in love with my G7, but it wouldn't process any updates for apps and software, otherwise I would've never parted ways with it.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
5
Response from Samsung USBy Debra, Social Commerce, September 26, 2023
Hey Craig,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
S23 Plus Phone
on November 13, 2023
Posted by: Boxerpupsrulemylife
[This review was collected as part of a promotion.] Use for everything. Has been freezing up lately not happy with that. Could take better photos. Battery life has really gone down. So all in all not real happy with it.
Value
2
Response from Samsung USBy Social Commerce, November 16, 2023
Aloha Boxerpupsrulemylife,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! For your convenience, I have linked below articles for your review that address how to get the most out of your Galaxy battery. The titles of the articles are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of knowledge that you may find beneficial to optimizing your battery life. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take that may help you resolve what you have been experiencing with your device. Let us know if you have any questions or if you would like any further assistance by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091882/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! For your convenience, I have linked below articles for your review that address how to get the most out of your Galaxy battery. The titles of the articles are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of knowledge that you may find beneficial to optimizing your battery life. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take that may help you resolve what you have been experiencing with your device. Let us know if you have any questions or if you would like any further assistance by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091882/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
From S8 to S23+
on March 15, 2023
Posted by: Craigalicious
[This review was collected as part of a promotion.] I upgraded from a Galaxy S8 to a S23+. What a difference. With the 23+ I can get a signal in places the S8 could not. The battery last forever. By the end of day my S8 would be at 15-20% where the S23+ is at 80%. The software is much faster and responsive. I get that my S8 was old but it still looked and worked like new. I appreciate the improvements.
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product
on August 22, 2023
Posted by: DomeTone
[This review was collected as part of a promotion.] This phone has been replaced 3 times and it seems it still has issues. Due to a lot of the updates, I am no losing pictures, videos (of my children), and important documents. I am now feeling the loss of Samsung, which I've had their devices for the past 20 years.
Value
1
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Salutations DomeTone,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy S23±
on May 7, 2023
Posted by: Samsung4life
[This review was collected as part of a promotion.] I've been a Samsung girl for as along as I can remember. Waaaaay back in my high school days I remember having the tiny silver flip phone and slide up white phone.
Nowadays I'm an Galaxy S girl. I purposely have the jump program with T-Mobile to upgrade every year to the new Galaxy S. I currently have the S23+ in lilac and I love it! I really like the sleek design on the back around the cameras and even more so the quality.
I've also recently upgraded my other devices to the Watch 5 & Ear Buds 2 Pro in purple. And of course I love them!
The only thing that I've always been a bit disappointed about is the lack of accessories for Samsung as oppose to other brands. Finding nice cases and protectors is very limited. Still not a big enough reason to switch but something to consider.
Anyways, lately I've been wanting to buy my first Tab and I've been looking into the different options. I'm still not sure on the model or if I should wait for the Tab 9 which I'm hoping comes in a purple/lilac color.
The point is I LOVE SAMSUNG! Always have, always will.
Thank you for always delivering with the best tech and this opportunity.
Written by a customer while visiting Samsung US