Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
5
Excellent Device
on December 12, 2023
Posted by: SlayerOverdrive
[This review was collected as part of a promotion.] Great Phone! Have had [No] issues thus far and nearly 6 months into having it. Would definitely suggest this phone to anyone looking for a new one!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another gold star for Samsung.
on December 12, 2023
Posted by: KeiserLegion
[This review was collected as part of a promotion.] At first, I was worried that this phone doesn't have expandable memory like my last phone, the S20, and every previous phone before it, but as I use my phone, I found the it wasn't really necessary and this phone has more than enough features to enjoy as well as being so fast and feature rich that it can accommodate any need I have now or in the future. High praise for Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as previous. Model
on December 12, 2023
Posted by: Gibbygalaxy
[This review was collected as part of a promotion.] It is very much fragile and very expensive to fix. Way to delicate for a every day use phone
Value
2
Response from Samsung USBy Social Commerce, December 15, 2023
Salutations Gibbygalaxy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy S23+ has been crated with Corning Gorilla Glass Victus 2, it has an Armor Aluminum Frame, and it is water resistant in 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating, making this a durable device. Please feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/specs/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy S23+ has been crated with Corning Gorilla Glass Victus 2, it has an Armor Aluminum Frame, and it is water resistant in 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating, making this a durable device. Please feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/specs/
Written by a customer while visiting Samsung US
Customer Rating
2
It's an okay phone
on December 12, 2023
Posted by: Antiquesarelife
[This review was collected as part of a promotion.] I used to be a die hard galaxy fan. I was super excited for this one to come out as well. However, once it came out, I was not impressed. It constantly lags, freezes, the screen glitches etc. It's been like this since day 1. On top of that it is constantly overheating and will not hold a full charge for long.
Value
2
Response from Samsung USBy Social Commerce, December 14, 2023
Hi there Antiquesarelife,
Thanks for taking the opportunity to review your Samsung Galaxy S23+. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to help protect your investment. Samsung Care+ is fantastic for those unexpected situations in life that we sometimes find ourselves in, like forgetting your phone in the seat of your Uber, having your phone stolen from your car's cup holder, taking an impromptu dip in the ocean with your phone in your pocket, to dropping your phone and shattering your screen while bringing in your groceries. We even have over 700 authorized repair locations available nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Were you aware that the Galaxy S23+ has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the free time available out of your hectic holiday season, please take a look at the articles titled, "Samsung phone or tablet freezes and crashes" and "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your Galaxy S23+. Please feel free to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're always here to help you in any way that we can! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the opportunity to review your Samsung Galaxy S23+. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to help protect your investment. Samsung Care+ is fantastic for those unexpected situations in life that we sometimes find ourselves in, like forgetting your phone in the seat of your Uber, having your phone stolen from your car's cup holder, taking an impromptu dip in the ocean with your phone in your pocket, to dropping your phone and shattering your screen while bringing in your groceries. We even have over 700 authorized repair locations available nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Were you aware that the Galaxy S23+ has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the free time available out of your hectic holiday season, please take a look at the articles titled, "Samsung phone or tablet freezes and crashes" and "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your Galaxy S23+. Please feel free to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're always here to help you in any way that we can! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect size
on December 12, 2023
Posted by: grandmasbabygirl
[This review was collected as part of a promotion.] Stream videos and movies, use at work and personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera, it takes beautiful pictures.
on December 12, 2023
Posted by: DivineOne69
[This review was collected as part of a promotion.] I depend on this phone for everything. I'm able to watch all my movies and series on various apps that's available. I play alot of games on the phone. The clarity of the games is fabulous. I'm able to always keep up to date with all the new music available. The video allows for a comfortable and easy process. Overall it's a great phone and I won't exchange it anything else. I've always used Samsung products. I love the quality. I also have 4 Samsung tvs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Battery life and Quality pictures
on December 12, 2023
Posted by: techSavvy
[This review was collected as part of a promotion.] One of the best battery life on a samsung phone ever! And the picture quality is excellent even in low lighting.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Over all great phone for work and play.
on December 12, 2023
Posted by: Ireyes
[This review was collected as part of a promotion.] Work and play have to take several pics for work and they are amazing quality
Value
5
Written by a customer while visiting Samsung US