Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
3
Not as good as other Samsung phones
on May 31, 2023
Posted by: Applenever
[This review was collected as part of a promotion.] I have always owned a Samsung phone and I must say I love them. I have had several Notes. This time around I opted to go not go for the Ultra (which would compare to the Note) because I wanted a smaller phone. I was quite dismayed that the smaller 23 version was not available with more storage space which left me no option but to go for the 23+. I'm not impressed with it quote honestly. I feel it has many glitches and if I wasn't tied to it for a little while, honestly I'd exchange it. I have to say it's not the best phone ever. For being the latest and greatest it definitely was not the best.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey there, we appreciate you sharing your thoughts with us on your Samsung Galaxy S23+. We completely understand how important your device is to your daily life and so many activities you partake in. We want to help you troubleshoot your device and come to a resolution. The first step to attempt would be in your settings. Under display and motion smoothness we recommend changing from standard to adaptive settings. If that does not help resolve your difficulty, we have also provided a link to the Samsung Support Team if you would like further assistance or have any questions. Thank you for being a loyal Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Overprice
on June 19, 2023
Posted by: KIET
Wouldn't have traded in my A53. No differences that stand out from A53.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 20, 2023
Hi there Kiet, thank you for your feedback on your Samsung Galaxy S23+. We want you to feel as though you've made a good investment in a device that is worth every penny. We have provided a link to the full product manual to help you discover features of your new device that you may be unaware of, and the Samsung Support Team to answer questions if you have any and help you adjust the settings to best align with your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Better than the S22+
on July 13, 2023
Posted by: Jennieben9
from Colorado
Expertise:Intermediate
I traded in my S22+ for this because I kept drooling over the lavender color. I figured it would be exactly the same, but I was wrong. For the most past it probably is the same, but the battery life is so much better. I still charge it every night, but now at the end of the day I usually have about 50% battery left. The 22+ would be closer to 30% at the end of the day. The other thing that surprised me (pleasantly) is that it can actually recognize my fingerprint! With the 22+ I had to lick my thumb before trying to unlock it that way. It's possible that the screen protector is better, but I doubt it. It looks so pretty with the casetify lavender case I got for it. Now if only they had ear buds that would stay in my ears.. 🤔
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
it's ok
on August 20, 2023
Posted by: Renay
from Florida
Expertise:Intermediate
I had a new phone and then the battery port went bad. I was sent another phone and it does not work as well. Seems as I was sent a refurbished phone. I am not happy with the replacement phone. The first phone was great.
Response from Samsung USBy Debra, Social Commerce, August 21, 2023
Salutations Renay,
Thanks for taking the opportunity to review your Samsung Galaxy S23+. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing the details surrounding why you may be unhappy with your replacement Galaxy S23+ and not being able to ask you any follow up questions to what you have shared with us, I recommend reaching out to Samsung Support when you have the available time for further assistance and/or troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S23+. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing the details surrounding why you may be unhappy with your replacement Galaxy S23+ and not being able to ask you any follow up questions to what you have shared with us, I recommend reaching out to Samsung Support when you have the available time for further assistance and/or troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best at finding a cell signal
on August 21, 2023
Posted by: Chadmac
[This review was collected as part of a promotion.] Also when the phone says 5g or 5g uc it loads like 90's home internet very slow. Definitely not as happy as I should be, battery life ok. Camera is pretty darn good. Screen quality is nice and phone is durable. Call quality is ok.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Greetings Chadmac,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please be aware that 5G availability in some areas may be limited. However, more and more 5G infrastructure is being built, and each carrier will have 5G available in more cities as time goes on. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00083184/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please be aware that 5G availability in some areas may be limited. However, more and more 5G infrastructure is being built, and each carrier will have 5G available in more cities as time goes on. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00083184/
Written by a customer while visiting Samsung US
Customer Rating
4
Really good phone
on August 21, 2023
Posted by: thatguy
[This review was collected as part of a promotion.] This is a really nice phone. I do wish that it has a 3.5mm audio jack for wired headphones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Battery is very weak
on August 21, 2023
Posted by: Hassan
[This review was collected as part of a promotion.] Very good in everything unless battery life and speaking sound
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Aloha Hassan,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the free time in your day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23+'s battery life. Without having more details available regarding what may be going on with your audio, I suggest reaching out to Samsung Support when you have the time to conduct some troubleshooting on your device. Feel free to contact Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you ever need help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the free time in your day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23+'s battery life. Without having more details available regarding what may be going on with your audio, I suggest reaching out to Samsung Support when you have the time to conduct some troubleshooting on your device. Feel free to contact Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you ever need help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
3
Great product, underwhelming software
on August 21, 2023
Posted by: JRHJ510
[This review was collected as part of a promotion.] It works well enough, but the software needs more time in the oven. For instance, if I try to close an app by opening the switcher, the animation will bug and I will need to try again multiple times. The battery drain isn't bad, but not great either. Overall just a regular phone.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Salutations JRHJ510,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Having too many windows open on any device will slow down your processor unfortunately. This is most likely why you may be experiencing the lagging that you have described. For your convenience, I have included some links below to help you get the most out of your Galaxy battery's life. Please take the time to review them when you have the opportunity. If you would like additional assistance after reviewing the provided resources, do not hesitate to contact Samsung Support.
Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Having too many windows open on any device will slow down your processor unfortunately. This is most likely why you may be experiencing the lagging that you have described. For your convenience, I have included some links below to help you get the most out of your Galaxy battery's life. Please take the time to review them when you have the opportunity. If you would like additional assistance after reviewing the provided resources, do not hesitate to contact Samsung Support.
Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US