Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
2
Not impressed
on October 25, 2023
Posted by: Diane
from Illinois
Expertise:Intermediate
Samsung has definitely dropped in quality. This phone has issues. Very jerky screen. Flashes intermittently. Screen went white earlier and would not go back , none of clicks worked. I had to turn phone off and back on to get screen to refresh away from completely white. Not happy with this purchase.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 26, 2023
Aloha Diane,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Take a look at the article that I have linked below for you titled, "Galaxy phone or tablet's screen is frozen or responds too slowly" for some helpful troubleshooting steps that you can take to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Take a look at the article that I have linked below for you titled, "Galaxy phone or tablet's screen is frozen or responds too slowly" for some helpful troubleshooting steps that you can take to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S23+
on October 26, 2023
Posted by: Amni
from Honolulu, HI
Expertise:Expert
Upgraded beginning of year from S23 to S23+ and couldn't be happier. Incredible camera, long battery life, great display, size and material constructions, system is super responsive and love the colors of the phone. My favorite for now.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is an excellent feature packed smartphone!
on November 6, 2023
Posted by: Loves2drinkCoffee
[This review was collected as part of a promotion.] I use it as my camera and my music player to listen to music and take lots of pictures!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S23+
on November 6, 2023
Posted by: CameraSnap
[This review was collected as part of a promotion.] I absolutely love this phone. The camera is by far the best with all of the different things you could change on it and the picture quality is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless control and access to different features.
on November 6, 2023
Posted by: Savage1111
[This review was collected as part of a promotion.] Long time Samsung mobile device user, and the S23+ is one of my favorites.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best smartphones I've ever used.
on November 6, 2023
Posted by: SpoonyAardvark
[This review was collected as part of a promotion.] I have a history of using phone for VERY short periods of time and trading/returning/selling them to get the next big thing.
I don't feel that way with the S23+. It ticks all my boxes: it's fast and responsive, it has a great camera, it doesn't get too hot, and it's got excellent battery life (with wireless charging).
I even prefer it to the S23 Ultra, which I also used. The feel of the phone is much nicer and the size is legitimately perfect for me. Plus, rounded edges are more comfortable.
The S23+ does everything I need it to do, and more, all without missing a beat. I game on it, take pictures, do work, and surf the Internet. There's nothing that it struggles with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing camera
on November 6, 2023
Posted by: love4dogs
[This review was collected as part of a promotion.] I use my Samsung device to take pictures and get on social media.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on November 6, 2023
Posted by: Herbyf
[This review was collected as part of a promotion.] I've been using Samsong galaxy S series for many years now. From the first note until they didn't make them no more. Now I've switched to ultra version. I bought this S23+ for my wife with one of those kick standing cases. She loves it, fast, reliable and very Good to watch movies. She uses it all day long watching movies , besides all the other daily use. Glad I convinced her to use it. Waiting on the next galaxy s24 ultra for myself.
Value
5
Written by a customer while visiting Samsung US