Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
5
Amazing phone
on September 23, 2023
Posted by: Samsung4lyf3
[This review was collected as part of a promotion.] I used my phone ALL day for work and even at night the battery is still good and even though I have tons of things running at the same time there's no delay or lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Have a good camera and a good processor
on September 24, 2023
Posted by: Jaydee18
[This review was collected as part of a promotion.] I love warch moviese on this phone because the display its so good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great
on September 24, 2023
Posted by: Travado094
[This review was collected as part of a promotion.] I've been using this phone for streaming videos, music, work, and photos and was been what I need. The battery life is also great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Long battery life
on September 24, 2023
Posted by: coolhandluke
[This review was collected as part of a promotion.] I use my phone for games and video, and I need a phone that has a long battery life. S23 has a long battery life that I am looking for, and I don't have to keep charging it in between uses. This is a great phone with speed and powerful processor.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PHONE , CAMERA , DISPLAY & SOUND.
on September 25, 2023
Posted by: GENGEL
from STSTEN ISLAND , NY
Expertise:Intermediate
LAST MONTH UPGRADED MY GREAT GALAXY S10+ WITH THE NEW S23+. I LOVE SAMSUNG AND ITS GREAT QUALITY IN SOUND , PUCTURE AND EASE OF USING APPS. ONLY ONE NEGATIVE , THE RESOLUTION DOWNGRADE TO HD 1080P , WHERE MY S10+ OFFERED 4K UHD RES. THIS WAS A BIT DISAPPOINTING . ALSO DOLBY ATMOS SOUND IS A FAVORITE. I PROMOTE SAMSUNG PHONE ALL THE TIME . LOVE THE PRODUCT QUALITY & RELIABILITY.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on October 2, 2023
Posted by: Gala
Example: I bought this a month ago and am happy I did.
Written by a customer while visiting Samsung US
Customer Rating
5
Best
on October 19, 2023
Posted by: Tina
from MS
Expertise:Intermediate
Best cell phone I've owned. Easy setup, fast, perfectly clear calls, great battery life, great pictures. I have had zero issues. Love the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Regret trading my old Samsung for this one
on October 25, 2023
Posted by: TashaCat
Expertise:Intermediate
I traded in my old Samsung back in June and have continually regretted it. I've had Samsung for years and have loved every one of them until now. The fact that you have to hold down two buttons to turn off or restart your phone is frustrating. I've yet to be able to do it the first time and on average, it probably takes me 6 attempts before I get the restart option. Unfortunately, I also find that I have to restart it almost daily in order for a basic app to actually open (example, my Dunkin Donut app). To me that seems rather extensive. Call connectivity audio breaks up often. Fortunately I have a land line still that I can use when I'm in the house. I have never had any of these issues with my other Samsung phones so to me that means it's the phone. If I could, I would be eating the cost and finding another phone.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 26, 2023
Howdy TashaCat,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To turn the device off, press and hold the Side and Volume down keys at the same time, and tap Power off. Confirm when prompted. Press and hold the Side key to turn the device on. For your convenience, I have included a link below that contains a copy of your device's user manual as well as the Samsung YouTube channel to help you become better acquainted with your Galaxy S23+. If you were not yet aware, we offer our customers informative videos on our YouTube channel that are specific to their devices. Currently, we have 26 videos that are dedicated to the Galaxy S23 Series so be sure to check those out when you have some free time out of your busy schedule. Do you recall updating the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you haven't done so already, please make sure to update that software to the most current version as soon as you can to ensure that everything is in proper order, linked below. If after reviewing the resources provided and updating your software, you find yourself in need of additional assistance or have any questions for us, please do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To turn the device off, press and hold the Side and Volume down keys at the same time, and tap Power off. Confirm when prompted. Press and hold the Side key to turn the device on. For your convenience, I have included a link below that contains a copy of your device's user manual as well as the Samsung YouTube channel to help you become better acquainted with your Galaxy S23+. If you were not yet aware, we offer our customers informative videos on our YouTube channel that are specific to their devices. Currently, we have 26 videos that are dedicated to the Galaxy S23 Series so be sure to check those out when you have some free time out of your busy schedule. Do you recall updating the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you haven't done so already, please make sure to update that software to the most current version as soon as you can to ensure that everything is in proper order, linked below. If after reviewing the resources provided and updating your software, you find yourself in need of additional assistance or have any questions for us, please do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US