Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
5
Samsung s23+
on November 20, 2023
Posted by: Phone4everything
[This review was collected as part of a promotion.] I was hesitated to buy Samsung phones since I was using xxxplus phones for more than 5 years. When I looked at the build quality and sharper images in s23+ screen it was unbelievable. I have never seen this in any android phones. It's going to be one of the best make from Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very Unhappy
on March 15, 2023
Posted by: MissmyS9
[This review was collected as part of a promotion.] Its like i took a step backwards. Can't even set different notifications for emails and messages. Att group Can't even figure it out. Numerous times i have to restart the phone because my text messages stop and my phone goes directly into voice mail. Just what i need while i am on call for work!!
Response from Samsung USBy Bethany, Social Commerce, March 29, 2023
Hi MissmyS9... Thank you for your review of the Samsung Galaxy S23+. Your thoughts are appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help you customize notifications on your new device, also one to help concerning your text messages. Please don't hesitate to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Control app notifications on your Galaxy phone or tablet (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best battery life ever
on March 16, 2023
Posted by: theblueangel
[This review was collected as part of a promotion.] I always love my Samsung Galaxy phones, so it's not shocking that this trend continues with the S23+, but even after reading reviews hyping up the battery life, I wasn't expecting anything like this. This battery is INSANE. I literally never have to worry about it.. With a good amount of use all throughout the day I don't think I've ever gone below 75%.
I also love the flat glass screen, as opposed to the curved glass on my previous S10. While the curved glass looks kinda cool, it's way less functional
Written by a customer while visiting Samsung US
Customer Rating
4
Headset jack
on March 19, 2023
Posted by: Headphones
[This review was collected as part of a promotion.] It would be awesome to have the option of a regular ear jack for headphones for those that charges and listen to headphones at same time is available.
Written by a customer while visiting Samsung US
Customer Rating
3
Is an ok phone not great
on May 1, 2023
Posted by: Charly
[This review was collected as part of a promotion.] I use this phone for every day use the battery isn't great also screen crashes and charge port is not working
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 2, 2023
Hi Charly, we appreciate your feedback on the Samsung Galaxy S23+. We completely understand how important a fully functioning device is to your daily life. WIth regard to the battery, the adaptive battery of this device will learn your usage habits and adjust the consumption to improve over time. If you have ensured the software of your device is fully up to date and you are still experiencing the difficulty with the display, we recommend reaching out to the Samsung Support Team, linked below. They can also work with your on the charging port of your device and options that may be available to you with regard to the warranty of your device. We appreciate you being a Samsung customer, and are always here to assist further. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
A typical Samsung phone
on May 1, 2023
Posted by: DisappointedAF
[This review was collected as part of a promotion.] I use my Samsung s23+ for work, school, games, and the occasional dating app. I find the phone too similar to my S20 and honestly the service seems to be worse even though its the same carrier. I have to restart my phone several times a week in order to be able to make a call or send text messages, even on wifi. At times it severely lags and is an overall disappointment
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 2, 2023
Hello there, we appreciate your feedback on your Samsung Galaxy S23+. We understand wanting your device to run smoothly for your everyday needs. If you have ensured the software of your device is up to date with the latest release, increased the refresh rate of your device, and are still experiencing these difficulties, please reach out to the Samsung Support Team, linked below, to review troubleshooting and other options with warranty that may be available to you. Thank you for being a loyal Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Huge battery improvement
on May 24, 2023
Posted by: S23muchbetter
[This review was collected as part of a promotion.] My biggest issue with my s22+ was the battery life. It would die way too easily and would never last me a full day. Upgrading to the s23+ solved that issue and has been just as great of a phone.
Written by a customer while visiting Samsung US
Customer Rating
3
ALWAYS HAVE TROUBLE
on May 31, 2023
Posted by: Lucysmom
[This review was collected as part of a promotion.] Always have trouble with signal strength with this new phone
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey there Lucysmom, we appreciate you taking time to share your thoughts with us on your Samsung Galaxy S23+. We sympthaize with how important the need to have signal is in cases of emergency and non-emergency situations. We have provided a link below for you to help you troubleshoot the connectivity of your device. We also have provided a link to the Samsung Support Team if you need further assistance or have questions about your device. You can also reach out to your carrier to ensure coverage in your area. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US