Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Average customer rating
4.8
(3,223 Reviews)
Rating breakdown 3,223 reviews
5 Stars
2,651
4 Stars
471
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB S916U Unlocked - Graphite
Customer Rating
3
COOL TELE PHONE
on September 21, 2023
Posted by: Comebackkid53
[This review was collected as part of a promotion.] This phone is great for watching TV shows and sports. Recently, we switched from a cable TV service to YouTubeTV & love the picture quality and clarity. My only issue is when I'm on the phone talking, the voice volume is NOT loud enough. This is my reason for only 3 stars. Otherwise it seems to be a great phone.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 22, 2023
Greetings Comebackkid53,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with the audio of your Galaxy S23+ and without being able to ask you any follow up questions to what you have shared with us, I recommend reaching out to Samsung Support at your earliest convenience for further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with the audio of your Galaxy S23+ and without being able to ask you any follow up questions to what you have shared with us, I recommend reaching out to Samsung Support at your earliest convenience for further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek style, easy to use powerhouse
on November 20, 2023
Posted by: Aegleaka
[This review was collected as part of a promotion.] I use my phone for both work and school. As an international student, being connected at all times is important to me, and with one of my jobs I depend on communication and Journaling about my travels and experiences! The photos looks amazing at all times, battery lasts a lot, and it never overheats like the phones I had previously!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible screen
on November 21, 2023
Posted by: Unhappy
This phone has a very thin screen. Too thin. Even with a screen saver it cracked.
Response from Samsung USBy Social Commerce, November 24, 2023
Salutations,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to protect your investment? Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, to dropping it and shattering the screen. We have over 700 authorized repair locations available nationwide to take your device to be repaired so this protection helps you get back to what you enjoy doing most in life. We recommend protecting all of your Galaxy devices with screen protectors and cases as well. Please feel free to contact Samsung Support if you have any questions for us or if you would like any other assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to protect your investment? Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, to dropping it and shattering the screen. We have over 700 authorized repair locations available nationwide to take your device to be repaired so this protection helps you get back to what you enjoy doing most in life. We recommend protecting all of your Galaxy devices with screen protectors and cases as well. Please feel free to contact Samsung Support if you have any questions for us or if you would like any other assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Bad phone
on February 26, 2023
Posted by: Jay1jay
[This review was collected as part of a promotion.] I thought this phone was going to be a game changer but honestly it's not the seems to have all the same features as every other S Series phone I thought Samsung was going to outdo themselves with the new s23 Plus but unfortunately it doesn't meet my expectations quite frankly to be honest the s22 is better but who knows maybe the next S Series will improve and get a little bit better
Response from Samsung USBy Bethany, Social Commerce, March 1, 2023
Hi Jay1jay... Thank you for your thoughts on the Samsung Galaxy S23+. I've attached some videos from our YouTube channel that highlight the awesome features of our new device. Also below is Samsung Support. Please do reach out to them if we can be of any assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 | S23+: Night Video | Samsung
Galaxy S23 Series: Unveiling | Samsung
Galaxy S23 Series: Meet the epic inspired by nature in 3D | Samsung
Galaxy S23 Ultra: How to use Multi Control | Samsung
smsng.us/Samsung-Support
Galaxy S23 | S23+: Night Video | Samsung
Galaxy S23 Series: Unveiling | Samsung
Galaxy S23 Series: Meet the epic inspired by nature in 3D | Samsung
Galaxy S23 Ultra: How to use Multi Control | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The phone processor speed is stunning!
on February 22, 2023
Posted by: Will2U
[This review was collected as part of a promotion.] Super fast processing speed for all your needs!
Unimaginable camera options as well as performance.
Simply a superior phone upgrade for me.
Unimaginable camera options as well as performance.
Simply a superior phone upgrade for me.
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from s10+
on March 7, 2023
Posted by: Jj59
from Waukesha,WI
I bought this a few weeks ago and am extremely happy with it. Coming from the S10+, I'm still experimenting with all the settings and improvements.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S23+ has some great features then the A series
on May 1, 2023
Posted by: BEAYZZ
[This review was collected as part of a promotion.] I use this phone for watching TV shows and the sound is just perfect really a great way to watch your favorite movies or TV shows and the screen quality is just perfect very durable and can withstand a lot of strength for it not to break 10/10 would most definitely stay as a Samsung customer because of this phone
Written by a customer while visiting Samsung US
Customer Rating
4
5g sucks!!
on May 1, 2023
Posted by: Andy28
[This review was collected as part of a promotion.] Phone is nice, features are nice. The 1 thing that is absolutely horrible is that I can't control weather it is in 4 or 5g. Att 5g is horrible and I am constantly having 2 or 3 bars with no service.
Written by a customer while visiting Samsung US