Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Red
Average customer rating
4.6
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
49
4 Stars
11
3 Stars
0
2 Stars
2
1 Star
2
94%of customers recommend this product.
(
49 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Red
Customer Rating
5
Great features
on December 16, 2023
Posted by: Cw323
from St. Louis
Expertise:Intermediate
I've had my new phone for about 2 weeks and am loving the look and feel of it.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on January 25, 2024
Posted by: My phone
from North dakota
I was a die hard Motorola fan till I got my first Samsung now I won't switch back
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in flexibility
on February 21, 2024
Posted by: Skykop
from New York and Florida
Expertise:Intermediate
Bought in Dec. 2023. Limited ability to assign outside ringtoones for contacts and notifications. Have to use same default tones for apps that should be able to assign preferences. Screen on this and my wife's S23+ freeze up too often requiring waiting to use apps. On/Off button and camera screen shot require same 2 buttons, volume down and power button on right, to press for camera and power at same time. Very awkward!!! to press both with one hand and get the correct action.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 21, 2024
Salutations Skykop,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to assign designated ringtones to your contacts by selecting your contact > More > Change ringtone/vibration > Ringtone > Select Ringtone. If taking a screenshot by pressing and releasing your Side button and Volume down button feel awkward to you, try using your palm swipe to capture a screenshot instead. You can capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. 1. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. 2. Tap to enable this feature. If your phone's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" when you have some availability to conduct some simple troubleshooting steps that may help resolve what you have described to be experiencing with your Galaxy S23 Ultra. Feel free to reach out to Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/downloads/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to assign designated ringtones to your contacts by selecting your contact > More > Change ringtone/vibration > Ringtone > Select Ringtone. If taking a screenshot by pressing and releasing your Side button and Volume down button feel awkward to you, try using your palm swipe to capture a screenshot instead. You can capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. 1. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. 2. Tap to enable this feature. If your phone's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" when you have some availability to conduct some simple troubleshooting steps that may help resolve what you have described to be experiencing with your Galaxy S23 Ultra. Feel free to reach out to Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Good features, easy to use wonderful phone to have
on May 19, 2024
Posted by: Anonymous
from Johns Island South Carolina
I bought my Samsung Galaxy S23 ultra almost 1 year ago and would definitely buy another one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung to the rescue
on September 7, 2024
Posted by: Noosif3r
from Las Vegas
Expertise:Intermediate
So someone on the street sold me my S23 ultra and it was locked. Before I knew the type it was. I kept it for 4 months just because. But then I paid to unlock it and I was blown away. Imma a fan of the OnePlus brand. But my S23 brings me back to overstand why you shouldn't count out Samsung at all. Congrats to Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on October 16, 2024
Posted by: Mercy
from Wisconsin
Expertise:Intermediate
The best phone I ever had! It's very easy to use and it takes excellent picture!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Updates
on November 13, 2024
Posted by: John
Love it, photos are great, but i broke mine, got a replacement and the new one don't Gabe the updates
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Design
4
Features
5
Performance
4
Value
5