Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Red
Average customer rating
4.6
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
49
4 Stars
11
3 Stars
0
2 Stars
2
1 Star
2
94%of customers recommend this product.
(
49 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Red
Customer Rating
2
No SD card slot
on March 28, 2023
Posted by: Note20with1TBsd
from Bellingham, WA
Expertise:Expert
No SD card slot. Won't be able to transfer my .8TB of photos.
Features
1
Performance
5
Design
5
Value
3
(click to see the video)
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Aloha Note20with1TBsd, thank you for taking the time out of your day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Even though expandable storage options are absent in the Galaxy S23 Ultra, the device is offered with 3 storage options: 256GB, 512GB and 1TB with an 8GB or 12GB RAM. Cloud based storage options are also available to you like Samsung Cloud, Google Drive, and Microsoft OneDrive if you would like even more storage. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. Smart Switch is a convenient app that lets you quickly transfer files from your old phone to a new Galaxy phone. But what kinds of files are compatible? If you're wondering, we have all the information you need about what kind of content you can transfer with Smart Switch. For example, transferrable content from Android devices include: > Personal content: Contacts, S Planner, Messages, Memo, Call logs, Clock, and Internet. > App data: Images, Music (DRM free content only), Videos (DRM free content only), Documents, Story Album, and Applications. > Settings, etc: Email, Wallpaper, Lock screen, Radio, and Preferences. Not all content can be backed up and therefore transferred with Smart Switch. Here are the files that are excluded from a backup: > Contacts: Contacts saved on the SIM card, SNS (Facebook, Twitter, etc.), Google accounts, and work email accounts are excluded. > S Planner: Appointments synced with external accounts, such as Google, and calendar stickers are excluded. > App data: Data saved in private storage cannot be backed up. > Email: Social Hub and Premium accounts (Push email) are excluded. > Live wallpapers and themes: Live wallpapers and themes are excluded. You can reinstall these from the Galaxy Store. For more information, please check out the Samsung article linked below with the title, "Content that can be transferred with Smart Switch." If you have any questions for us or if you would like to share any additional feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00091942/ https://www.samsung.com/us/support/answer/ANS00047089/
Written by a customer while visiting Samsung US
Customer Rating
1
Whack speakers
on March 3, 2023
Posted by: Asego
from California
Expertise:Expert
Your audio speakers are too low. The camera at times gets blurred. Nkt
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 7, 2023
Hi Asego... Thank you for your review of the Samsung Galaxy S23 Ultra. Your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a few links that should help with the audio, and to help you achieve the perfect shot! Also attached is the link to our warranty department. Please feel free to reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Speaker not working on Samsung phone
Discover the Advanced audio settings on Galaxy devices
Camera settings for Samsung Galaxy phones
Galaxy phone or tablet photos and videos are blurry or dark
Samsung Warranty: Check Your Samsung Products | Samsung
smsng.us/Samsung-Support
Speaker not working on Samsung phone
Discover the Advanced audio settings on Galaxy devices
Camera settings for Samsung Galaxy phones
Galaxy phone or tablet photos and videos are blurry or dark
Samsung Warranty: Check Your Samsung Products | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Android auto
on December 2, 2023
Posted by: Grant
from Indiana
Expertise:Expert
Fix it so it works. It is so annoying something basic dies not work on the s23 ultra
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
1
Response from Samsung USBy Social Commerce, December 4, 2023
Hi there Grant,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are experiencing connectivity issues with your Android Auto, there are a few troubleshooting steps that you can take to help resolve what you may be experiencing. First, restart your phone and factory reset your vehicle's infotainment system: Sometimes, restarting your phone and resetting your car's infotainment system can help to resolve your connectivity issues. Second, check your Bluetooth settings: Make sure that Bluetooth is turned on and re-pair your phone with your car's infotainment system. Third, check for Android Auto app updates: Check for any available updates to the Android Auto app and install them, if necessary. Fourth, clear app data and cache: Try clearing the app data and cache for the Android Auto app. This can help to resolve any app-related issues that may be causing the connectivity problems. Lastly, check for software updates: Make sure that your phone is running the latest version of software available. If there are any available updates, install them and see if that helps to resolve what you may be experiencing with your connectivity. If the above steps do not resolve what you have been experiencing, you may need to contact the manufacturer of your vehicle, take it to a dealership, or service center to have it inspected. Of course, we are here to assist you in any way that we can! Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are experiencing connectivity issues with your Android Auto, there are a few troubleshooting steps that you can take to help resolve what you may be experiencing. First, restart your phone and factory reset your vehicle's infotainment system: Sometimes, restarting your phone and resetting your car's infotainment system can help to resolve your connectivity issues. Second, check your Bluetooth settings: Make sure that Bluetooth is turned on and re-pair your phone with your car's infotainment system. Third, check for Android Auto app updates: Check for any available updates to the Android Auto app and install them, if necessary. Fourth, clear app data and cache: Try clearing the app data and cache for the Android Auto app. This can help to resolve any app-related issues that may be causing the connectivity problems. Lastly, check for software updates: Make sure that your phone is running the latest version of software available. If there are any available updates, install them and see if that helps to resolve what you may be experiencing with your connectivity. If the above steps do not resolve what you have been experiencing, you may need to contact the manufacturer of your vehicle, take it to a dealership, or service center to have it inspected. Of course, we are here to assist you in any way that we can! Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Camera is great.
on March 2, 2023
Posted by: Corey
from Virginia Beach Virginia
Expertise:Intermediate
It is a great phone. I would recommend it It is amazing
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Exceptional phone but a bit flimsy and android is
on February 24, 2023
Posted by: cutevegan
from CA
Love the phone. Hardware are exceptional but a bit flimsy andd not sturdy like an iPhone. Software is 5/10 while Apple's software is ~8/10. Anddroid is a bit laggy and not smooth like iOS. It is also not secured like iOS and stable like iOS. iOS has cuter icons as well
Also, I don't like the CPU much. Not into dragon. Maybe replace it with Paradise than Snapdragon?
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on July 13, 2023
Posted by: Anonymous
from Brooklyn NY USA
Expertise:Expert
I moved up from the s22 ultra. The s23 ultra is a big step above the s22. I moved up because of storage and mostly because of the camera. The pictures on the s23 ultra are stunning. The speed of the device is so fast. The whole experience was well worth the trade. Love the Phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
I lovee
on March 2, 2023
Posted by: Mmorfin
Expertise:Expert
Muy excelente la cámara y todo el celular en sí...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Tech Reviews 4 this phone are impressive
on March 2, 2023
Posted by: KW the Barber
from Los Angeles
Expertise:Intermediate
I watched several tech reviews for this phone, and most are impressive because battery performance is very good, better than iPhone 14. Lots more features than an iPhone means more 4 ur money. The one thing that bothered me was, not the phone but the clear case from Samsung is a very tight fit, don't use it, because it's so hard to get off.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US