Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Lime
Average customer rating
4.5
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
16
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
0
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Lime
Customer Rating
2
No scratch proof Screen, Camera is a bogus
on May 4, 2023
Posted by: Preetham
from Arcadia, CA - 91007
Expertise:Expert
Screen got scratches after just 1 day of use, I dint not drop my phone, just random scratches on phone when placed upside down. It is not a Gorilla glass like Note8 or Note 10 that I used previously. very disappointed with my purchase. Camera is such a bogus, though the I did turn off all filters, and AI filters, It still smoothness when on video calls.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hi there Preetham, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We understand how important durability and the camera of your device are to you. This device does come with Gorilla Glass Victus 2, however, if you are experiencing scratches we have included a link to the Samsung Support Team, as well as your device warranty for assistance in a resolution. We have also provided a link to an article regarding the camera settings of your device, as well as the full product manual to help you get the most out of all the camera settings without losing some of the amazing features. We appreciate you being a Samsung customer. -Elizabeth
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful New S23
on May 3, 2023
Posted by: GGIBCLOVESWEDO
I just love my S22 and can't wait to get my new S23
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra smart
on April 28, 2023
Posted by: Kingkong
from Ny
Expertise:Intermediate
The best phone ever looks perfect easy to use perfect screen quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
So fast I can't keep up.
on April 28, 2023
Posted by: Formerly Mclovin
I wrote a four star review but I am changing it here to a three star review because you think you're paying extra for more features when in reality you're paying for different features. I like the phone but dont be confused about what you're buying. This phone is better for heavy duty tasks like your home security cameras ect. but basic apps are better done on a computer website. Some literally do not load ever. And the biometric security almost does not exist. And YOU CAN NOT TAKE SCREEN SHOTS OF ANY OF YOUR PAYMENT INFORMATION. It is blocked on all banking apps and apps where funds are exchanged which is an ENOURMOUS security flaw they dont mention. You will not have confirmation pictures of your first few transactions until you start using a computer seperately. So for what you gain, you trade for other features that you may feel familiar with in the iPhone. The fact that some apps require fiddling to load is the kicker, and it's misleading because it requires a seperate computer to use. Otherwise it's an amazing phone to only use as a phone, maybe not 'smartphone', and I can watch TV on it better.
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Formerly Mclovin... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. At Samsung, your thoughts are important as we strive to innovate and improve on our product design and functionality. I've attached a couple links that should help concerning the apps, and biometrics of your device. Also below is Samsung Support. Please feel free to reach out for assistance as needed. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
smsng.us/Samsung-Support
App is crashing or not working on Samsung phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Mclovin the ram
on April 22, 2023
Posted by: Mclovin
Great fast phone, next gen. The biometrics still work like they did years ago... I shouldnt have to smash my finger into the screen repeatedly for it to open. The iphone's face recognition is much easier. I want to touch my finger to the zone and have it recognize it, but we aren't there yet. I could always use a passcode from now on, but so can any other phone hacker...
Written by a customer while visiting Samsung US
Customer Rating
5
All day battery
on April 21, 2023
Posted by: Rundmk13
from Florida
Expertise:Expert
I have had the s23 ultra for about 2 months now. I love the battery life and how fast the s23 ultra reacts
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New upgrade
on April 21, 2023
Posted by: Gman
Recent upgrade. Works fine for me. Good speed and memory @512 K. 5G Works when I'm away from my home area.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features and Camera
on April 21, 2023
Posted by: No nickname
Expertise:Intermediate
I bought the Samsung Galaxy S23 Ultra I like it a lot. It's fast and I got the 256MB because I need more space.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US