Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Lime
Average customer rating
4.5
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
16
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
0
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Lime
Customer Rating
3
So fast I can't keep up.
on April 28, 2023
Posted by: Formerly Mclovin
I wrote a four star review but I am changing it here to a three star review because you think you're paying extra for more features when in reality you're paying for different features. I like the phone but dont be confused about what you're buying. This phone is better for heavy duty tasks like your home security cameras ect. but basic apps are better done on a computer website. Some literally do not load ever. And the biometric security almost does not exist. And YOU CAN NOT TAKE SCREEN SHOTS OF ANY OF YOUR PAYMENT INFORMATION. It is blocked on all banking apps and apps where funds are exchanged which is an ENOURMOUS security flaw they dont mention. You will not have confirmation pictures of your first few transactions until you start using a computer seperately. So for what you gain, you trade for other features that you may feel familiar with in the iPhone. The fact that some apps require fiddling to load is the kicker, and it's misleading because it requires a seperate computer to use. Otherwise it's an amazing phone to only use as a phone, maybe not 'smartphone', and I can watch TV on it better.
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Formerly Mclovin... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. At Samsung, your thoughts are important as we strive to innovate and improve on our product design and functionality. I've attached a couple links that should help concerning the apps, and biometrics of your device. Also below is Samsung Support. Please feel free to reach out for assistance as needed. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
smsng.us/Samsung-Support
App is crashing or not working on Samsung phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
It is an improvement in some areas, but a downgrad
on April 20, 2023
Posted by: WhitePath
from Seattle, WA
Expertise:Expert
I have had Galaxy S and Note series since the beginning and stopped upgrading after S10 and Note 9. I tried, S20, S21, S22, S23, Note 10, Note 20 but all returned. Upgrade to the camera and photo quality are welcome, better batteries and OS upgrade are nice. Along the way, Galaxy phone lost its premium killer features one by one. Are you listening Samsung? You have memory card slot for A series mid-tier phones, and this premium phone does not have memory card slot? You have headphone jack on A series phones, and this premium phone does not have the jack. There was the adjustable aperture F1.5/2.4 on S10 and Note 9, where is it now? Better camera defined by better lens and better lens have large F1.x aperture, not 200MP with tiny pixels.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 23, 2023
Hello... Thank you for your thoughts on the Samsung Galaxy S23 Ultra. Your opinion is appreciated as we continue to lead the charge on innovation. There is no headphone jack on your device, however it is compatible with a USB-C Headphone Jack adapter, which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. Type-C Headphones also would work perfectly. I’ve attached links below for them. The aperture on the Samsung Galaxy S23 Ultra is as follows, Rear: 200MP (f/1.7), 12MP (f/2.2), 10MP (f/2.4), 10MP (f/4.9), Front: 12MP (f/2.2). I've attached some videos from our YouTube channel that highlight some of the incredible features of your new phone, as well as the short film "Behold". It was filmed with your very own device, the Samsung Galaxy S23 Ultra, by the acclaimed director Sir Ridley Scott. Feel free to contact Samsung Support if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
No scratch proof Screen, Camera is a bogus
on May 4, 2023
Posted by: Preetham
from Arcadia, CA - 91007
Expertise:Expert
Screen got scratches after just 1 day of use, I dint not drop my phone, just random scratches on phone when placed upside down. It is not a Gorilla glass like Note8 or Note 10 that I used previously. very disappointed with my purchase. Camera is such a bogus, though the I did turn off all filters, and AI filters, It still smoothness when on video calls.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hi there Preetham, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We understand how important durability and the camera of your device are to you. This device does come with Gorilla Glass Victus 2, however, if you are experiencing scratches we have included a link to the Samsung Support Team, as well as your device warranty for assistance in a resolution. We have also provided a link to an article regarding the camera settings of your device, as well as the full product manual to help you get the most out of all the camera settings without losing some of the amazing features. We appreciate you being a Samsung customer. -Elizabeth
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
I'm loving it
on March 11, 2023
Posted by: Luv2shop
from Kansas City, Missouri
Expertise:Expert
I bought this so happy about the product and offer
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
That's three very happy Ultra owners!
on April 17, 2023
Posted by: Bonnie
from Iowa
Expertise:Expert
Very pleased with my Ultra. Especially the stylus. Now I can play Jackbox with my kids and play at the same level they are! I got my Ultra after they told me how happy they are with theirs!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on April 18, 2023
Posted by: chefdefeast
from Colorado, US
Have been using galaxy s series since the beginning, amazing user friendly and best in the market devices by Samsung
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 21, 2023
Posted by: Deelovestech
from Tampa,fl
Expertise:Expert
Great product camera is awesome, the memory has improved so much! I think this phone will end the iPhone popularity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features and Camera
on April 21, 2023
Posted by: No nickname
Expertise:Intermediate
I bought the Samsung Galaxy S23 Ultra I like it a lot. It's fast and I got the 256MB because I need more space.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US