Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Average customer rating
4.6
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
153
4 Stars
29
3 Stars
4
2 Stars
6
1 Star
4
92%of customers recommend this product.
(
173 out of
188)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Customer Rating
2
Features are confusing 😕.
on October 4, 2023
Posted by: None
from Tucson, AZ.
I brought this about a month ago and am still confused on the apps and their use. I used an iPhone for past 10 years.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, Social Commerce, October 5, 2023
Good day None,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Welcome to the Samsung Family! We're so happy to have you! For your convenience, I have provided a few links below that you may find helpful when it comes to getting better acquainted with your new Galaxy S23 Ultra. First, we have our Samsung YouTube channel with 23 informative videos available that you can check out. Then, we also have your device manual linked below to allow you to get to know your device and its settings so that you can easily customize your settings to your liking. Last but not least, I have also included a link to an article titled, "The best camera features on your Galaxy S23" to help unleash the inner photographer within you! Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00091862/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Welcome to the Samsung Family! We're so happy to have you! For your convenience, I have provided a few links below that you may find helpful when it comes to getting better acquainted with your new Galaxy S23 Ultra. First, we have our Samsung YouTube channel with 23 informative videos available that you can check out. Then, we also have your device manual linked below to allow you to get to know your device and its settings so that you can easily customize your settings to your liking. Last but not least, I have also included a link to an article titled, "The best camera features on your Galaxy S23" to help unleash the inner photographer within you! Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00091862/
Written by a customer while visiting Samsung US
Customer Rating
5
Very good battery
on September 27, 2023
Posted by: Dave
from Brooklyn NY
Expertise:Expert
Very fast, very good battery and very happy with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My new Galaxy 23 ultra
on September 26, 2023
Posted by: Goofy
from Tennessee
I have not seen any difference from my old Galaxy 22 ultra
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Yes yes yes .
on September 23, 2023
Posted by: Bracero
from Alabama
Expertise:Intermediate
I recently switched back came to apple after years. Love the customization. Love the stylus pen. Love the camera. Love everything about this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love it
on September 21, 2023
Posted by: Bon3z88
from Palestine TX
Expertise:Expert
Omg this is the best phone I have ever used I used to have the flip and this 23 ultra is the best camera don't get me started on the camera and the features I have only had it a week and I'm very excited and curious about all the contents and features that I haven't used and the battery is amazing it charges fast and it last a long time
I love this phone
I love this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Had
on September 21, 2023
Posted by: Jake T
from Little Rock, AR
Expertise:Expert
I took a break from Android and went to iPhone for work and regretted it from the moment I had done it. I got this a year later and seriously this is the greatest Samsung product I have ever owned. I wish the battery lasted a little bit longer, but other than that I have no other complaints. With the trade in value I got and my educational discount, I couldn't be happier with my purchase. I just wish I could have traded both my iPhone and apple watch on the same transaction for more credit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 20, 2023
Posted by: Thunderchild
from Charlotte, NC
Expertise:Intermediate
This phone is great. Right size, functions well, and is beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bogus
on September 19, 2023
Posted by: Alex
from New York, N.Y.
Expertise:Intermediate
Long list of malware. Fused in the settings. If you shut down apps manually. You lose functionality. And great features. You cant shop w\confidence and bank w\privacy.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US