Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Average customer rating
4.6
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
153
4 Stars
29
3 Stars
4
2 Stars
6
1 Star
4
92%of customers recommend this product.
(
173 out of
188)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Customer Rating
5
Best phone yet
on September 1, 2023
Posted by: Brian
from Kansas city
Best phone I have ever had. Camera is amazing . Display is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING LOVE IT
on September 8, 2023
Posted by: Andy
from Murfreesboro tn
Expertise:Intermediate
My friend Dakota got me this phone and omg it's my favorite phone ever watch movies on it and everything
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, terrific camera
on September 8, 2023
Posted by: Iceman1943
from Surgoinsville, TN11
Expertise:Intermediate
I have only had it a few weeks but I love it already. The camera is magnificent. I am still learning all th features. It is a great phone but a little pricey.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Curved Edges are bad
on September 10, 2023
Posted by: Molly
from Illinois
Expertise:Intermediate
I regret getting a phone with the beveled edges. Screen protectors always have bubbles on the edges. The protective cases don't cover the sides of the phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Greetings Molly,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, taking an impromptu swim with your phone, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting you back to what you love most is our top priority. We do recommend protecting your investment with a case and screen protector to keep your phone in pristine condition. Did you know that we have some awesome videos available on our YouTube channel specifically for applying your screen protector? Pretty cool, right? Check out the video titled, "Galaxy S23 Series: How to apply Screen Protector" for an easy step-by-step tutorial for the application of your screen protector. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, taking an impromptu swim with your phone, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting you back to what you love most is our top priority. We do recommend protecting your investment with a case and screen protector to keep your phone in pristine condition. Did you know that we have some awesome videos available on our YouTube channel specifically for applying your screen protector? Pretty cool, right? Check out the video titled, "Galaxy S23 Series: How to apply Screen Protector" for an easy step-by-step tutorial for the application of your screen protector. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
5
Indestructable!
on September 16, 2023
Posted by: TheLog12
from La Crosse, WI.
Expertise:Expert
With a matching Otter Box and liquid screen protector you would not believe the treatment this phone can withstand. All the latest technology available. This baby works Excel Spreadsheets like a business laptop!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bogus
on September 19, 2023
Posted by: Alex
from New York, N.Y.
Expertise:Intermediate
Long list of malware. Fused in the settings. If you shut down apps manually. You lose functionality. And great features. You cant shop w\confidence and bank w\privacy.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 20, 2023
Posted by: Thunderchild
from Charlotte, NC
Expertise:Intermediate
This phone is great. Right size, functions well, and is beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Had
on September 21, 2023
Posted by: Jake T
from Little Rock, AR
Expertise:Expert
I took a break from Android and went to iPhone for work and regretted it from the moment I had done it. I got this a year later and seriously this is the greatest Samsung product I have ever owned. I wish the battery lasted a little bit longer, but other than that I have no other complaints. With the trade in value I got and my educational discount, I couldn't be happier with my purchase. I just wish I could have traded both my iPhone and apple watch on the same transaction for more credit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US