Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Average customer rating
4.6
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
153
4 Stars
29
3 Stars
4
2 Stars
6
1 Star
4
92%of customers recommend this product.
(
173 out of
188)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Customer Rating
1
Not good
on August 22, 2023
Posted by: Yanani
Expertise:Intermediate
It dies not work as good as should
The touch screen is bad
The phone is not fast enough
The touch screen is bad
The phone is not fast enough
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, August 23, 2023
Hello Yanani,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your hectic day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23 Ultra's battery life. Without knowing more details about what you may be experiencing with your Galaxy S23 Ultra and not being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support for further assistance and/or troubleshooting at your earliest convenience. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your hectic day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23 Ultra's battery life. Without knowing more details about what you may be experiencing with your Galaxy S23 Ultra and not being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support for further assistance and/or troubleshooting at your earliest convenience. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
1
Unit to LARGE!!!
on August 22, 2023
Posted by: Richard Fedeli
from Atlantic City NJ.
Expertise:Intermediate
Unit to LARGE, Awkward in Hand, EXTREMELY Awkward to Snap a Photo, Pen Position ( it's like you hurried the Processe of Getting it Out to Market & Not thought through- to To Thick in hand ( Note 9 = Prefect) !
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, August 25, 2023
Hey Richard,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Galaxy S23 Ultra is too large for your preference, I recommend taking a look at the Galaxy S23+ or the Galaxy S23. These two devices are slightly smaller than the Galaxy S23 Ultra. For your convenience, I have included a link below with these devices for your review. The Galaxy S23+ and the Galaxy S23 do not have an included S Pen like the Galaxy S23 Ultra. Did you know that you can utilize your S Pen to snap your pictures if you find your device to be uncomfortable? It's actually an additional wonderful feature of your S Pen! For your convenience, I have also included a link containing your device's user manual to help you get better acquainted with your device and all that it can offer to you. Let us know if you have any questions or if you would like any further assistance by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/specs/
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Galaxy S23 Ultra is too large for your preference, I recommend taking a look at the Galaxy S23+ or the Galaxy S23. These two devices are slightly smaller than the Galaxy S23 Ultra. For your convenience, I have included a link below with these devices for your review. The Galaxy S23+ and the Galaxy S23 do not have an included S Pen like the Galaxy S23 Ultra. Did you know that you can utilize your S Pen to snap your pictures if you find your device to be uncomfortable? It's actually an additional wonderful feature of your S Pen! For your convenience, I have also included a link containing your device's user manual to help you get better acquainted with your device and all that it can offer to you. Let us know if you have any questions or if you would like any further assistance by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/specs/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again!
on August 24, 2023
Posted by: Cuban Charlie
from Los Angeles
Expertise:Intermediate
I bought the S23 ultra unlocked and I'm glad I did! Wonderful photo and would highly recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone!
on August 24, 2023
Posted by: Adam
from Tulsa, Ok
Expertise:Intermediate
It's a great phone very powerful. I'm still learning new things every day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
very happy with phone Cas shield fronted
on August 24, 2023
Posted by: k1ilby
from cleveland ohio
bought a month ago..features are amazing..screen images unbelievable...great
camera amazing
camera amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
fast 5G with tmobile
on August 25, 2023
Posted by: Hdinh27
from kent,wa
Expertise:Expert
I buy this phone last 3 weeks so it good love it wish they included the charger adapter
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 ultra
on August 29, 2023
Posted by: Eddie
from Little rock Arkansas
Expertise:Expert
Samsung had the best phones
S23 ultra has a beautiful large crystal clear screen
It's very fast and very easy to do all your daily apps
Talks unbelievable pictures
S23 ultra has a beautiful large crystal clear screen
It's very fast and very easy to do all your daily apps
Talks unbelievable pictures
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on August 29, 2023
Posted by: Anb90
from Ohio
Have had the s23 ultra for about 2 weeks now and love it. I had upgraded from a s21 ultra which was a great phone but the s23 ultra is much better in my opinion definitely worth it great quality sound, pictures, and more . Such great phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US