Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Average customer rating
4.6
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
153
4 Stars
29
3 Stars
4
2 Stars
6
1 Star
4
92%of customers recommend this product.
(
173 out of
188)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Customer Rating
2
Can tell any difference between 22ulta & 23ultra
on July 6, 2023
Posted by: Meez
from Greensboro
Expertise:Intermediate
I Bought this few weeks ago and thought it'll a good upgrade but very well disappointed there isn't any major differences in s22ultra and s23ultra the only difference i noticed is in my bank account before and after buying this phone😕
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 7, 2023
Howdy Meez,
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, or to dropping it and shattering the screen. We also have over 700 authorized repair locations available nationwide to take your device to be repaired which helps you get back to what you enjoy doing most in life which is our highest priority in situations like these. For your convenience, I have included a link below with the comparison of the Galaxy S23 Ultra and the Galaxy S22 Ultra. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase. Thank you for being a valued Samsung customer. - Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZGFXAU,SM-S908UZWEXAA
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, or to dropping it and shattering the screen. We also have over 700 authorized repair locations available nationwide to take your device to be repaired which helps you get back to what you enjoy doing most in life which is our highest priority in situations like these. For your convenience, I have included a link below with the comparison of the Galaxy S23 Ultra and the Galaxy S22 Ultra. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase. Thank you for being a valued Samsung customer. - Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZGFXAU,SM-S908UZWEXAA
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S23 Ultra, 256GB (Unlocked)
on July 4, 2023
Posted by: Georgia53
from Salisbury, MD
My body appeared to experience some personal adjustment issues.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in years
on July 3, 2023
Posted by: Nikhil
from Georgia
Best phone ever!!!!!!!!!!!!!! I’m so happy I switched to this instead of apple, apple has got to step it up
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, poor design
on June 25, 2023
Posted by: Brer
from Owensboro, Kentucky
Expertise:Intermediate
While I love the functionality of my Galaxy S23 Ultra and supporthas neen awesome, I find the fact that it is so fragile extremely frustrating. No phone should be designed in such a way that you are forced to cover it up. I mean what is the point of having cool colors and rounded edges, if it has to fully encased
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, November 13, 2024
Thank you for reaching out to share your feedback on the Galaxy S23 Ultra, Brer. We always appreciate hearing from our valued customers. The S23 Ultra's Dynamic AMOLED 2X display provides clear, vibrant details on the screen, whether it's dimmed or set to full brightness. The 120Hz technology intelligently optimizes the refresh rate to smooth out action while also conserving battery life. The long-lasting 5000mAh (typical) battery is designed to keep you powered through your activities, allowing you to game and stream into the night. We appreciate you voicing your feedback about the design of the phone. If you have any other concerns or suggestions, please do not hesitate to reach out and let us know at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Nice Phone
on June 24, 2023
Posted by: Louis
from Sedalia, MO
This is a very nice phone. It have very good picture quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No
on June 23, 2023
Posted by: MelBoo
from Magnolia, Kentucky
Expertise:Intermediate
I cannot say I love this phone because I need the fingerprint sensor for so many things and I can't use it because there are no cases/screen protectors that work with it. You guys really messed up. I don't like that I had to buy a charger. I dont like that I had to buy a headphones jack.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 26, 2023
Hi there MelBoo, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We understand wanting to ensure your device is secure with a protective case and screen protector. A screen protector can potentially interfere with the sensitivity of the display and the usage of the fingerprint reader. Luckily we have a setting available designed for use with screen protectors. In your settings under your display you can enable the touch sensitivity setting. If you have previously owned a USB-C charger or have any qi compatible wireless charger you can use those with your Samsung Galaxy S23 Ultra. We have stopped providing the charging adapter in a commitment to be more environmentally friendly and reduce the amount of electronic waste. We appreciate you being a Samsung customer, and have included a link to the Samsung Support Team if you have further questios or would like assistance with your device. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Terrific phone
on June 19, 2023
Posted by: Pops
from Las Cruces NM
Expertise:Intermediate
I have always been fan of the Note. When I could not obtain one in 2021 I was very disappointed. I like the shape if it and the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use and stylish
on June 19, 2023
Posted by: Floppy
from Ringwood nj
Expertise:Intermediate
I bought it recently and so far so good. I like it and it's easy to use
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US