Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Average customer rating
4.6
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
153
4 Stars
29
3 Stars
4
2 Stars
6
1 Star
4
92%of customers recommend this product.
(
173 out of
188)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB S918U Unlocked - Red
Customer Rating
3
Screen already cracked after 3 days
on August 1, 2023
Posted by: Kandy1216
from Coralville, IA
Expertise:Intermediate
I had the glass cover and everything. I'm heart broken.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, August 2, 2023
Howdy Kandy1216,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired helps you get back to what you love doing most in life. The Galaxy S23 Ultra has an armor aluminum frame, a Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) making it a durable device. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a valued Samsung Support.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired helps you get back to what you love doing most in life. The Galaxy S23 Ultra has an armor aluminum frame, a Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) making it a durable device. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a valued Samsung Support.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
S23 Ultra
on August 1, 2023
Posted by: Dennis
from Wisconsin
Expertise:Intermediate
I love this phone. It's fast, the screen is beautiful. The camera is amazing.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY S23 ULTR
on July 30, 2023
Posted by: Tomc
from Metairie, La
Expertise:Intermediate
I bought it several months ago and I like the phone very much. The only problem is with my S20 since I put it with my 2nd number. I now can't get into the S20.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone futures
on July 29, 2023
Posted by: El chido
from California
Expertise:Expert
I'm very happy w.my new S 23 ultra galaxy
Excellent phone I recommend
Excellent phone I recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on July 29, 2023
Posted by: Rfs0100
from Mass
Expertise:Intermediate
While the phone has many good points, the biometrics, both fingerprint and facial recognition is terrible. I'm used to the excellent fingerprint recognition of my Oneplus 7t.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
1
Response from Samsung USBy Debra, Social Commerce, July 31, 2023
Hey there Rfs0100,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out, "Samsung phone is not recognizing fingerprints" for some great troubleshooting steps to help resolve what you might be experiencing with your device. Without knowing more details about what you are actually experiencing with your biometrics on your Galaxy S23 Ultra, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out, "Samsung phone is not recognizing fingerprints" for some great troubleshooting steps to help resolve what you might be experiencing with your device. Without knowing more details about what you are actually experiencing with your biometrics on your Galaxy S23 Ultra, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Yet!
on July 28, 2023
Posted by: Soldelsol
from Santa Maria
Expertise:Intermediate
Bought 2 weeks and couldn't be more please. My fifth Galaxy and by far the best!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best galaxy phone I owned
on July 27, 2023
Posted by: StreetFlowPR
from Tampa, FL
Expertise:Expert
Traded my Note 20 ultra for the S23 Ultra and can't be more happy, way better pictures and way better battery just to mention a few
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Out Right Now
on July 26, 2023
Posted by: Kumar
from Atwater, CA
I upgraded from a Galaxy S9 to the S23 Ultra earlier this month and what a huge upgrade it was. This phone has better resolution, sound quality, better picture quality, and better technological features and customization than other phones I've seen. It is blazing fast too from loading to switching apps and scrolling. The design and quality of the phone feels premium and smooth. Switching all my data from my old phone to the S23 Ultra was easy thanks to Smart Switch. The tedious part was having to log back in to all my apps. I highly recommend this phone to anyone. Do not hesitate to get this phone if you're looking to buy a new phone, upgrade, or switch over.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US