Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB S908U Unlocked - Graphite
Average customer rating
4.5
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
108
4 Stars
19
3 Stars
9
2 Stars
3
1 Star
6
92%of customers recommend this product.
(
119 out of
130)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB S908U Unlocked - Graphite
Customer Rating
4
4.5
on April 12, 2022
Posted by: Lv_nic
from Las Vegas
Expertise:Expert
[This review was collected as part of a promotion.] My true rating is a 4.5, but since it's either 4 or 5 stars I opted with 4. I upgraded from a S20 ultra and it was a much needed upgrade. I'm glad I no longer need to shake my phone for my Camara to focus ha. I really enjoy the slightly larger screen as well as the addition of the pen. My only complaint comes from what seems to be a drop in battery life. With that, I'm still happy with my purchase. Android for life!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on April 12, 2022
Posted by: Randy
from Ocean Shores WA
Expertise:Intermediate
It works. Good camera. Fingerprint on screen is good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Much better balance and feel from the S21
on April 12, 2022
Posted by: Scott
from California
Expertise:Expert
[This review was collected as part of a promotion.] This phone feels much more balanced than last year's as 21 in your hand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: HockeyLouie
from Providence, RI
Expertise:Intermediate
[This review was collected as part of a promotion.] This is a great phone with a lot of features. Battery life is my only problem with it but I do use it a lot.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on April 13, 2022
Posted by: Siaf
Expertise:Intermediate
[This review was collected as part of a promotion.] I love this phone, only problem is that it does not stay charged as long as my s20 ultra. I love my s pen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery life and studder
on April 13, 2022
Posted by: this guy
from kansas city
Expertise:Intermediate
[This review was collected as part of a promotion.] battery life is not great compared to my note 20+5g. I get dropped to about 15% by 5pm or a 3rd of the day with moderate tiktockery and such. I noticed that performance wise it has lag or freeze ups when switching through tasks occasionally. The worst part may be that my carrier seems to be worse maybe the antenna in the unlocked version at fault?
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi There,
Thank you for sending your review. We sincerely apologize for the inconvenience this has caused you, as the battery life on your Galaxy S22 Ultra is poor, and it keeps lagging/freezing. I understand how important it is to have your device running smoothly at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone freezes and crashes:
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144418120
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Camera
on April 13, 2022
Posted by: Geelee
from So Cal
Expertise:Intermediate
[This review was collected as part of a promotion.] The camera is not as good as it thought it would be. Very disappointing
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Geelee,
Thank you for bringing this to our attention. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link below for some steps to Take the best selfies with your Galaxy phone:
https://www.samsung.com/us/support/answer/ANS00062594/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144423032
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
The S22 Ultra is the best device period.
on April 16, 2022
Posted by: Anonymous
from Bakersfield, CA.
Expertise:Intermediate
[This review was collected as part of a promotion.] I received my S22 Ultra about 3 weeks ago and let me tell you this is best phone out there by far. The screen resolution is unbeatable not to mention the speed, response, apps, features, overall feel, and function is unbelievable. I love my S22 Ultra!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US