Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB S908U Unlocked - Graphite
Average customer rating
4.5
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
108
4 Stars
19
3 Stars
9
2 Stars
3
1 Star
6
92%of customers recommend this product.
(
119 out of
130)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB S908U Unlocked - Graphite
Customer Rating
1
Not optimized for gaming
on June 4, 2022
Posted by: Bekz
from New York
Expertise:Expert
I tried to play pubg and Diablo immortal and screen shots off all the time and phone is very slow not like used to be note 20 ultra not same experience.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 7, 2022
Hi Bekz, Thank you for your feedback on The Samsung Galaxy S22 Ultra 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s performance. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Thanks again for being a Samsung customer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
A Piece of Junk - is the nicest thing I can say
on June 27, 2022
Posted by: charlieo
from NJ
Expertise:Expert
I've had a Samsung Galaxy phone since I've had a cell phone. This will be my last. An expensive piece of junk. It has a mind of its own. It shuts down by itself, while it's being used. Apps appear and disappear. Features that I've set for apps get changed - by themselves. Photos are not nearly as great as you expect after all the hype. Too many Samsung apps that you can't get rid of. You get the feeling Samsung is controlling your life.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some links that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone to buy
on November 14, 2022
Posted by: Oldpville
Bought this phone in April 2022 after returning the first one i bought at the beginning of April and it is the slowest phone for the price.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the speed of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the speed of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
No charger in the box
on March 17, 2022
Posted by: Bigphillystyle
from Phoenix, az
Expertise:Expert
I bought this phone 2weeks ago. Spent 1100 on it and no charger in the box? Really? That’s sad when you have companies like one plus or oppo etc including cases and chargers in the box
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Battery
on September 19, 2022
Posted by: Kdog
from Alabama
Expertise:Expert
I bought this phone about a week ago and I love the features and all that the phone has to offer but the battery life for the phone does not last a whole day even if I'm not on it or using it , this a problem that needs to be fixed or corrected
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera in the phone market
on June 8, 2022
Posted by: Debbie
from Knoxville, Tennessee
I took this photo with my Galaxy S22 Ultra. It literally is perfect and looks professional.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Freezes and Reboots randomly
on September 6, 2022
Posted by: DogToddlerMom
from Arkansas
Purchased several months ago and it continuously freezes up and reboots itself. Ive tried keeping apps closed in the background, scheduled reboots, etc. The phone is decent otherwise. The sound acts up sometimes, it gets hot on occasion, and the battery life is meh. The camera is fantastic however!
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 7, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you think the camera is fantastic! I’ve attached some links that offer troubleshooting steps you can take concerning your Samsung Galaxy S22 Ultra freezing. Also the audio, temperature and battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
Speaker not working on Samsung phone
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you think the camera is fantastic! I’ve attached some links that offer troubleshooting steps you can take concerning your Samsung Galaxy S22 Ultra freezing. Also the audio, temperature and battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
Speaker not working on Samsung phone
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on May 1, 2022
Posted by: SAXAPEAL
from Glendale Heights
Expertise:Intermediate
Love it way more than the S21Plus. 100X BETTER THAN APPLE!!!!
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US