Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB S908U Unlocked - Graphite
Average customer rating
4.5
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
108
4 Stars
19
3 Stars
9
2 Stars
3
1 Star
6
92%of customers recommend this product.
(
119 out of
130)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB S908U Unlocked - Graphite
Customer Rating
4
Regular features of any phone
on June 1, 2022
Posted by: Chris
from Sparks, nv
Expertise:Intermediate
I didn't know they took the notification led off! That's a bummer. Also the fact that you have to pay more for an "unlocked" phone when you have prepaid service through one of the carriers is lame. But I think that's aby company. Just got the phone, don't know much about performance yet. Seems faster.
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The phone is junk
on June 12, 2022
Posted by: Douglas M
from Anaheim,CA
Expertise:Intermediate
All the hype about this phone is just that , hype. Locks up continuously to the point where I have to reboot it. It has the same applications and configuration as my S21 ultra but the S22 ultra just doesn't seem to be any better.
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Hi Douglas, we are so sorry to hear about all the difficulties you are having with the Samsung Galaxy S22 Ultra. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but software issues
on April 8, 2022
Posted by: Cjay
from Maryland
Expertise:Expert
I got my phone less than 3weeks ago and the biometrics facial recognition & finger print has not worked (especially the finger print feature). It's been very frustrating to say the least.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Cjay,
Thank you for sharing your experience with us. We sincerely apologize about your recent experience with your Galaxy S22 Ultra, as the Face and Fingerprint scanner aren't working. I understand how important it is to have your device properly working to unlock your phone and keeps your personal information safe. Please know that we are continually improving our services, and your feedback is vital to that process.
Kindly visit this link below for troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001570/
Another is for the "Samsung phone is not recognizing fingerprints":
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144390422
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Not Happy with the color!
on April 1, 2022
Posted by: Meet
from Illinois
Expertise:Intermediate
I was looking to get new color as they say it is red color on their website but unfortunately this is freaking "CORAL" color. Hopefully, the person who pick the color was not color blind.
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on July 10, 2022
Posted by: Anonymous
from Granite City Illinois
Expertise:Intermediate
I have owned every Samsung Galaxy phone since they came out. I absolutely love this beautiful phone. I have zero issues with it. The camera is amazing! I love all of the features this phone has.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really fast processing
on December 5, 2022
Posted by: Aubb
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this when it first came out. I still think it's overpriced, but I have no regrets about buying it. I get the feeling I'll get a good few years out of it, and it works beautifully. I keep forgetting to clear my recent apps because there's absolutely no slow down that happens when there's a bunch of stuff open there. The cameras are extraordinary too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love is possible
on April 5, 2022
Posted by: HappyJoy
from Lansing, MI
Expertise:Expert
Never thought I’d fall in love again. I love my upgrades and I'm always impressed by the new features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not reverse technology compatible.
on April 5, 2022
Posted by: sbott626
from Indy, IN.
Expertise:Intermediate
If you plan on using Amazon products with this phone (like Fire TV Re-Cast), don't get a Galaxy 22 of any type. They don't work on antiquated technology. My Note 8 worked just fine. Wish I never traded it in.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374129
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374129
Have a great day.
^Charles
Written by a customer while visiting Samsung US