Customer reviews from apc.com
APC - 9VAh UPS Replacement Battery Cartridge #109 - White
Average customer rating
4.4
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
65
4 Stars
12
3 Stars
2
2 Stars
5
1 Star
7
89%of customers recommend this product.
(
77 out of
87)
Customer Reviews for APC - 9VAh UPS Replacement Battery Cartridge #109 - White
Customer Rating
5
Replacement Battery
on December 5, 2011
Posted by: Doc
from Wichita Falls, Texas
I ordered a replacement battery and received it in about 2-3 days. Included was a return label to recycle the old battery. I have been using APC products for the last 10 plus years and their surge protectors (UPS) have protected our equipment for many power spikes caused by thunderstorms in our area. Great Job APC!!!
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
2
not quite a bait and switch
on January 23, 2013
Posted by: D Cook
from S. Indiana
The web page mentioned a prepaid return for the spent batteries. What I received did not include such.
The batteries worked OK once I extracted the old ones. One had split and jammed in the case.
The recycling the battery was a factor in my choice.
No, I would not recommend this to a friend.
Response from apc.comBy APC Support, January 25, 2013
Thank you for the feedback and we apologize for any inconvenience this issue may have caused. There should have been a battery recycling guide included with the battery. This guide explains how you may create and download a battery disposal label.
http://www.apc.com/site/recycle/index.cfm/apcs-recycling-and-take-back-programs/
http://www.apc.com/site/recycle/index.cfm/apcs-recycling-and-take-back-programs/
Written by a customer while visiting apc.com
Customer Rating
5
Replacement of batter in APC unit
on March 14, 2013
Posted by: TerryM
from Atlanta, GA
After using my APC unit for over 4 years, it told me I had 1 minute of run time, so I ordered a replacement battery. It arrived promptly and took me a total of 5 minutes to install. Very easy. I was using older PowerChute software and still showed 1 minute. I upgraded software to current version and told it new battery was installed and it now reflects 35 minutes runtime on the battery.
Easy install. Works great.
Easy install. Works great.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Replacement Battery
on March 26, 2013
Posted by: RC
from Hubert, NC
The new batter is working as it is suspose to. However, the old program (APC Power Management) that monitors the system will not work. I was give direction to a web site to download a new program. The down load went find but the new program will not install.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
2
Mixed Results
on September 5, 2013
Posted by: Fred
from Kingston, Ontario
It did bring my UPS back from the dead but it has developed an interesting pathology since installing the new battery and resetting the installation date on the Powerchute software. When using the computer the battery %charged will gradually decrease; sometimes getting as low as the 50% level. LCD on the UPS mirrors the Powerchute reading so its not just the software. Unused for a while, or overnight, it will gradually build back up to 100%. I don't have it that heavily loaded either. It's functional enough for my needs since I have dependable power but I'de likely have gone for a trade-in rather than a new battery if I'de known in advance. Didn't do this with original battery.
I would recommend this to a friend!
Response from apc.comBy APC Product Support , CCC, September 9, 2013
Thank you for bringing this matter to our attention and we apologize for any inconvenience this issue may have caused. It would helpful if you could contact our support team directly for further assistance. We can then perform some troubleshooting steps which will help us identify whether the RBC or the UPS is at fault.
http://www.apc.com/site/support/
http://www.apc.com/site/support/
Written by a customer while visiting apc.com
Posted by: J Wong
from Alberta, Canada
Verified Purchase:Yes
The battery didn't really seem to last anywhere near as long as it should have, I think the self test showed it could run about 10 mins right after I replaced it, but it rapidly dropped down to 5 mins after half a year and the self test started warning I should replace the battery again. I've gotten new batteries several times and the quality has become worse with every replacement since the original one that came with the UPS gave 25 min runtime originally. Ultimately the battery is for a UPS model that's no longer supported, but it's kind of crappy a brand new replacement seems to have run down so quickly.
Pros: Easy to Perform Maintenance
No, I would not recommend this to a friend.
Response from apc.comBy CCC, May 31, 2023
Thank you for you for taking the time to review our battery. I am sorry to hear that you ran into issues with the battery. It could very be that the age of the UPS is effecting how long the batteries last in it as well. If you are still having issues with the battery please do not hesitate to reach out to an APCbySchneider support team. For fastest service please click on the Contact us button.
Written by a customer while visiting apc.com
Customer Rating
1
APC Replacement Batteries
on February 11, 2012
Posted by: Customer 69
from Illinois
APC used to ship a pre-paid label so you could easily return the old battery for proper recycling by dropping it off at any UPS pick up center. This was a free service when you purchased the replacement battery from APC. I've been using APC for 19 years and this is the way it has always been until last month. Now the batteries come with a notice for you to properly dispose the old battery on your own. The price of the replacement battery has gone up too. To make things worse, the replacement battery appeared to have abrasions on the casing and appeared old. Therefore, APC quality has significantly been affected and is no longer my first choice.
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
1
Disappointed
on January 3, 2010
Posted by: Joe
Purchase new battery to correct estimated battery time. Installed new battery. The Current Status indicates the following:
Your battery backup is currently providing 140 Watts of power. You can connect more equipment to your battery backup. The Estimated Battery Time is only 2 min.
Your battery backup is currently providing 140 Watts of power. You can connect more equipment to your battery backup. The Estimated Battery Time is only 2 min.
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com