Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: Jaytrg
from Florida
Gender:Male
Verified Purchase:Yes
Not comfortable. Beeps all the time. Sennheiser is more comfortable and better sound but lacks the feature I like the speak to chat. Wish it would activate when someone is speaking to me because I still can't hear until I begin talking.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 21, 2021
Hi Jaytrg,
Thank you for sharing your experience with us. While we are glad you like the features of the WF1000XM4, we're sorry to hear the discomforts and sound issues that you are having with the device. Let us help and make this a better experience.
This headset is equipped with the function to detect a beeping sound (feedback) and cancel the sound in a short time. If you cover the microphones of the left or right unit of the headset, or if you grasp the headset unit in your hand, a beeping sound (feedback) may be heard. This is not a malfunction. In that case, remove your hands, etc. from the left and right microphones.
As far as your experience with quality of the sound, please try some of the steps on this link that may help resolved the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. We appreciate your feedback regards the speak to chat features, as we take this as an opportunity to improve our products and services in the future.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! - Kris
Thank you for sharing your experience with us. While we are glad you like the features of the WF1000XM4, we're sorry to hear the discomforts and sound issues that you are having with the device. Let us help and make this a better experience.
This headset is equipped with the function to detect a beeping sound (feedback) and cancel the sound in a short time. If you cover the microphones of the left or right unit of the headset, or if you grasp the headset unit in your hand, a beeping sound (feedback) may be heard. This is not a malfunction. In that case, remove your hands, etc. from the left and right microphones.
As far as your experience with quality of the sound, please try some of the steps on this link that may help resolved the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. We appreciate your feedback regards the speak to chat features, as we take this as an opportunity to improve our products and services in the future.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Parsifal1492
from Toronto
Gender:Male
Verified Purchase:Yes
These worked well but did not have the promised best sound. After not using them for some time for fear they would be lost as they never fit properly, even with the earpads provided, I decided to give them another try.
After fully charging them with the provided cords the, the left ear dropped the charge within minutes (100% to 0% in under 5minutes). Went online and read that it might be a firmware issue. Tried updating to the latest but was unable to do it in one try because of the draining battery. When I was able to finish the update, the battery went from 60% left and 75% right to 0% both. Even after resetting the battery now drains not in 5 minutes but on the left, almost immediately, on the right I may get 10 minutes out of it. Very saddened by this as they are expensive and seem to work poorly, much more so than the cheaper Monsters I wound up buying to replace these.
After fully charging them with the provided cords the, the left ear dropped the charge within minutes (100% to 0% in under 5minutes). Went online and read that it might be a firmware issue. Tried updating to the latest but was unable to do it in one try because of the draining battery. When I was able to finish the update, the battery went from 60% left and 75% right to 0% both. Even after resetting the battery now drains not in 5 minutes but on the left, almost immediately, on the right I may get 10 minutes out of it. Very saddened by this as they are expensive and seem to work poorly, much more so than the cheaper Monsters I wound up buying to replace these.
Response from sony.comBy Sony North America Customer Support, Fred, May 27, 2025
Hello Parsifal1492,
Thank you for considering Sony products. We sincerely apologize for the inconvenience caused by the short battery life of your WF-1000XM4 earbuds.
As the issue continues despite performing a reset and restoring factory settings, we suggest following the guidance provided in the article "The Remaining Battery Charges of the Left and Right WF-1000XM4 Earbuds Are Significantly Different."
You can access the article by clicking on the following link: https://www.sony.com/electronics/support/articles/00284577.
If the problem persists after you have completed these steps, we encourage you to contact our Sony support team. They will be more than happy to assist you in exploring the available repair options.
For technical support regarding the WF-1000XM4 earbuds, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you once again for your understanding and patience throughout this process.
Best regards,
-Fred
Thank you for considering Sony products. We sincerely apologize for the inconvenience caused by the short battery life of your WF-1000XM4 earbuds.
As the issue continues despite performing a reset and restoring factory settings, we suggest following the guidance provided in the article "The Remaining Battery Charges of the Left and Right WF-1000XM4 Earbuds Are Significantly Different."
You can access the article by clicking on the following link: https://www.sony.com/electronics/support/articles/00284577.
If the problem persists after you have completed these steps, we encourage you to contact our Sony support team. They will be more than happy to assist you in exploring the available repair options.
For technical support regarding the WF-1000XM4 earbuds, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you once again for your understanding and patience throughout this process.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
5
Don't buy B.O.S.E (Bring Other Sound Equipment)
on June 28, 2021
Posted by: EDrink47
Gender:Male
The best. Period. Changed my my daily bus commute. Missed my last stop they were so relaxing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2021
Hi EDrink47, Awesome! We are so glad to hear that you are happy with your new WF-1000XM4 Headphones! Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1, specially developed by Sony, that cancels more noise than ever, a new driver unit with more performance, noise-sensing microphones and innovative Noise Isolation Earbud Tips with a more stable fit. -Carl
Written by a customer while visiting sony.com
Customer Rating
2
Won’t stay in your ears!
on March 7, 2025
Posted by: Davey A
Won’t stay in your ears. Great sound quality, buy they missed the mark by not designing them to stay in your ears. Not worth a purchase
Response from sony.comBy Sony North America Customer Support, March 8, 2025
Hi Davey A, Thank you for sharing your feedback. While we're glad to hear you enjoyed the sound quality of the WF-1000XM4, we're sorry to learn about the fit issues with the earbuds. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain the best fit and prevent the headsets from falling out, please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
1
DO NOT BUY!!
on March 17, 2025
Posted by: IdahoanDisappointedInSony
from Nampa, ID
Gender:Male
These were great for about a year. Now the right ear bud has next to no battery life. Won't charge passed 80% and will go from 80% to 10% in 15 minutes. The last 10% will only last about 2 minutes before it "dies."
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 25, 2025
Hi IdahoanDisappoint, We're sorry to hear about your experience with the Sony WF1000XM4. We understand that you're frustrated with the battery life issue of the right earbud, and we want to assure you we're taking this issue seriously.
For further assistance, we recommend that you contact our customer support ream for further assistance. You can reach them via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
For further assistance, we recommend that you contact our customer support ream for further assistance. You can reach them via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: TheBard
from Maryland
Verified Purchase:Yes
Left earbud exploded while in case. Very loud pop, blew case top open and the earbud had separated. Chemical/burn smell and a connection severed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 4, 2025
Hello TheBard,
Thank you for your input and concern. Sony takes all such reports seriously and will investigate them appropriately. In order for Sony to investigate your product concern properly, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange for your product to be evaluated.
Sincerely,
Romeo
Sony Social Support
Thank you for your input and concern. Sony takes all such reports seriously and will investigate them appropriately. In order for Sony to investigate your product concern properly, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange for your product to be evaluated.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Ricardo ZL
from Markham, Ontario
Gender:Male
Verified Purchase:Yes
I originally purchased these earbuds January of 2023. They were excellent and lasted very long even with prolonged use. But that changes when a firmware update rolled out and caused damage to the battery life of the earbuds. Now when fully charged they barely last an hour and the drain is unequal for each earbud.
Since this happened after my warranty period there's nothing I can do. It's a shame because they were a quality pair of earbuds.
Response from sony.comBy Sony North America Customer Support, May 11, 2025
Hi there, we're genuinely sorry to hear about the experience you've had with your Sony - WF1000XM4. We understand how frustrating this situation must be, especially after the warranty expired. This is not the experience we want for our customers. We'd like to evaluate your case, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony products!
Regards,
Dominick
Full Name:
Sony Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony products!
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Finchieboy21
from Illinois
Gender:Female
Verified Purchase:Yes
I really wanted to love these because of the Sony reputation for sound quality, but they just fall out of my ears. I even bought and tried different earbud tips. Very disappointed because I chose these for my 15 year anniversary gift at my company.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, July 23, 2025
Hi Finchieboy21,
Thank you for reaching out and sharing your experience with the WF-1000XM4 earbuds. We sincerely apologize for any disappointment you've encountered. We understand how important it is to find the perfect fit, especially for such a special occasion.
While trying different earbud tips can be beneficial, we recommend using the Sony | Sound Connect app. This app can assist you in determining the most suitable earbud tips for optimal noise cancellation and comfort. Additionally, please ensure that the earbuds are positioned comfortably and deeply in your ear canal, as this can significantly enhance performance.
We appreciate your support of Sony and we hope these suggestions help you fully enjoy your earbuds.
Sincerely,
Estefany
Thank you for reaching out and sharing your experience with the WF-1000XM4 earbuds. We sincerely apologize for any disappointment you've encountered. We understand how important it is to find the perfect fit, especially for such a special occasion.
While trying different earbud tips can be beneficial, we recommend using the Sony | Sound Connect app. This app can assist you in determining the most suitable earbud tips for optimal noise cancellation and comfort. Additionally, please ensure that the earbuds are positioned comfortably and deeply in your ear canal, as this can significantly enhance performance.
We appreciate your support of Sony and we hope these suggestions help you fully enjoy your earbuds.
Sincerely,
Estefany
Written by a customer while visiting sony.com