Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Customer Rating
2
Product simply stopped working, holding charge
on September 14, 2024
Posted by: Rae4gt
from Nyc
Gender:Male
Verified Purchase:Yes
The product stopped holding the charge and would go from a full charge to empty in 15 mins approximately
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 17, 2024
Hi Rae4gt,
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: no_ah
Verified Purchase:Yes
A recent software upgrade was automatically pushed to these headphones which led to them being nearly unusable since it causes the left earbud to report that it is draining battery significantly faster than the right. The right earbud remains well performing with a long battery life, but the left earbud drains entirely from a full charge within approximately 30 minutes. After this software update is pushed, it is unable to be reverted, leading to Sony software having essentially bricked the product. At best, this is incompetence allowing a bug through to render the product unusable, and at worst it is malicious, forced obsolescence of a product so that the users are forced to replace them or wait significant time to have them repaired or replaced.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 23, 2024
Hi no_ah,
Thank you for your feedback regarding the recent software update for the WF1000XM4 headphones. We apologize for the inconvenience caused by the battery drain issue in the left earbud following the update. This is certainly not the experience we were hoping you would have. We'd love to know more about the problem you are having and help you out. Please email the information below to socialsupport@am.sony.com so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Thank you for your feedback regarding the recent software update for the WF1000XM4 headphones. We apologize for the inconvenience caused by the battery drain issue in the left earbud following the update. This is certainly not the experience we were hoping you would have. We'd love to know more about the problem you are having and help you out. Please email the information below to socialsupport@am.sony.com so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Chuck1968
Gender:Male
Verified Purchase:Yes
The left earbud drains in a matter of minutes and shuts off. When placed in the charge case it recharges up to about 86% but will only last about 5 minutes. No help from customer assistance.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 24, 2024
Hi Chuck1968,
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the battery drain issue in the left earbud of your WF1000XM4 headphones. This is certainly not the experience we were hoping you would have. We'd love to know more about the problem you are having and help you out. Please email the information below to socialsupport@am.sony.com so we can review your file and best assist you.
Sony Case Number (if any):
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the battery drain issue in the left earbud of your WF1000XM4 headphones. This is certainly not the experience we were hoping you would have. We'd love to know more about the problem you are having and help you out. Please email the information below to socialsupport@am.sony.com so we can review your file and best assist you.
Sony Case Number (if any):
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
1
Poor battery life
on November 25, 2024
Posted by: Jon343434
Gender:Male
The ear buds worked great for about a year, and then the battery life dramatically decreased. Now I can only use them for about 2-3 hours before I get a low battery warning.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 27, 2024
Hi Jon343434, thanks for choosing and purchasing our product. We're glad you enjoyed it. We're sorry to hear that you have an issue with the battery of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Written by a customer while visiting sony.com
Customer Rating
3
Great sound, lousy battery.
on October 25, 2025
Posted by: tokki17
Among the best sounding headphones I have owned but, run-time of only 40 minutes is quite an investment. Had hoped to use these for road trips and hikes but, battery simply doesn't allow. Sending back and looking for another option with better run-time.
Response from sony.comBy Sony North America Customer Support, October 26, 2025
Hi Tokki17,
Thank you for sharing your experience with the Sony WF-1000XM4 earbuds. We're very glad to hear that you consider them to be among the best sounding headphones you've owned. But we're sorry to learn that the battery life is not keeping up with your demands.
Here are some troubleshooting steps that can help resolve this problem:
1. Update Firmware: Ensure your earbuds are running the latest software, as updates often include battery and power management improvements. Connect your earbuds to the Sony | Headphones Connect app and check for any available firmware updates.
2. Initialize the headset to restore factory settings. This will delete all pairing information and take the headset to factory settings. Here are the instructions on how to do it:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html?search=reset%20
3. Here are some other things that can cause the operating time of the battery to be short:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
If after performing these steps the battery is still only about 40 minutes, we strongly recommend contacting our technical support team for a more personalized assistance:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
Thank you for sharing your experience with the Sony WF-1000XM4 earbuds. We're very glad to hear that you consider them to be among the best sounding headphones you've owned. But we're sorry to learn that the battery life is not keeping up with your demands.
Here are some troubleshooting steps that can help resolve this problem:
1. Update Firmware: Ensure your earbuds are running the latest software, as updates often include battery and power management improvements. Connect your earbuds to the Sony | Headphones Connect app and check for any available firmware updates.
2. Initialize the headset to restore factory settings. This will delete all pairing information and take the headset to factory settings. Here are the instructions on how to do it:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html?search=reset%20
3. Here are some other things that can cause the operating time of the battery to be short:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
If after performing these steps the battery is still only about 40 minutes, we strongly recommend contacting our technical support team for a more personalized assistance:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
1
TRASH
on November 10, 2025
Posted by: TrasheadphonesWF4
from Chicago
Gender:Male
Absolute garbage- these will give up on you in months if not weeks
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, November 11, 2025
Hi there,
Thank you for considering Sony products.
We're sorry to hear about the issues you've experienced with your WF-1000XM4 earbuds. We understand how frustrating this must be and want to help resolve it as quickly as possible. To assist you more effectively, please contact us directly at socialsupport@am.sony.com. This will allow our support team to gather more details and provide personalized assistance. When you reach out, please include the following information:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
Thank you for considering Sony products.
We're sorry to hear about the issues you've experienced with your WF-1000XM4 earbuds. We understand how frustrating this must be and want to help resolve it as quickly as possible. To assist you more effectively, please contact us directly at socialsupport@am.sony.com. This will allow our support team to gather more details and provide personalized assistance. When you reach out, please include the following information:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: papipou
from Montreal, Canada
Verified Purchase:Yes
I purchased the Sony WF-1000XM4 earbuds about a year ago, and I am already experiencing severe battery degradation. Specifically, the left earbud drains rapidly, even with active noise canceling (ANC) and sound enhancements disabled, battery last for less than 40 min from full charge. It is disappointing because the audio quality is excellent, but the device is becoming unusable. To make matters worse, the warranty support has been completely unresponsive.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, December 6, 2025
Hi papipou,
Thanks so much for reaching out to us about your WF-1000XM4 earbuds.
We genuinely apologize that you're running into such severe battery degradation, especially with the left earbud draining in less than 40 minutes.
We definitely want to look into this and your previous support experience.
To help us verify the process and ensure we can assist you quickly, please send the following information to socialsupport@am.sony.com
Full Name:
Sony.com username:
Telephone Number:
Model Number:
Issue/Concern:
Case Number (Please include if available):
Thank you for being a valued Sony customer and for letting us know about this issue.
Warm regards,
Estefany
Thanks so much for reaching out to us about your WF-1000XM4 earbuds.
We genuinely apologize that you're running into such severe battery degradation, especially with the left earbud draining in less than 40 minutes.
We definitely want to look into this and your previous support experience.
To help us verify the process and ensure we can assist you quickly, please send the following information to socialsupport@am.sony.com
Full Name:
Sony.com username:
Telephone Number:
Model Number:
Issue/Concern:
Case Number (Please include if available):
Thank you for being a valued Sony customer and for letting us know about this issue.
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
3
Noise Isolation Earbud Tips
on June 25, 2021
Posted by: marvinthomas2010
from Prairieville, LA
Gender:Male
The Noise Isolation Earbud Tips cracked the 1st day I used them. I do have photos that I can upload
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 26, 2021
Hi marvinthomas2010, We regret to hear about what happened. To change the earbud tips with new ones, purchase the EP-NI1000S/EP-NI1000M/EP-NI1000L (*) sold separately. You may refer to the link below for more details about the replacement parts:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00231437
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00231437
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com