Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: dvb2112
from Georgia
Gender:Male
Verified Purchase:Yes
First, I want to say that the sound I get from the earphones is great! But for my batteries to be dying unequally after 18 months of little play, I am not happy at all! I bought these earphones in February of 2022. I have used them once or twice a week, mostly during walks. Some weeks, I didn't use them at all. A few months ago, I noticed that my left earphone was dying after an hour of play. I began checking and found out that the case is no longer charging the earphones to the maximum. Now my left will only charge 70%, my right 97%, and the case 100%. I haven't used this product enough to experience this kind of degradation! And if this is normal, this will be the only pair I ever buy from this company! I will listen to something else if this is how Sony makes earphones!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 23, 2023
Hi dvb2112,
We regret to hear that you are having an battery issue with your Sony wireless noise canceling in-ear headphones. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, we can follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00284577.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
We regret to hear that you are having an battery issue with your Sony wireless noise canceling in-ear headphones. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, we can follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00284577.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Written by a customer while visiting sony.com
Posted by: Remig
from Tx
Verified Purchase:Yes
I got this for a year and just after that the battery on the right earphone dies just after 5-10 minutes of use even after fully charging.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 22, 2023
Hi Remig, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the battery of your Sony unit. Please make sure to close the lid of the charging case to prevent the battery of the charging case from being consumed. Please check these links for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Customer Rating
2
Great for 2 years but now battery won't hold charg
on November 21, 2023
Posted by: bob2227
Gender:Male
Verified Purchase:Yes
I loved these for the first 2 years but suddenly the battery started dying after 1.5 hours of listening and the case only charges the earbuds twice. Often, the case blinks red while charging to indicate overheating. My charging habits haven't changed and I've tried all troubleshooting that Sony recommends.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 21, 2023
Hi bob2227,
While we are glad to know that you love your WF-1000XM4, we are really sorry if you are experiencing an issue with the battery. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case Number (if any):
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are looking forward to hearing from you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
While we are glad to know that you love your WF-1000XM4, we are really sorry if you are experiencing an issue with the battery. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case Number (if any):
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are looking forward to hearing from you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: LuisABC
from Fort Worth, TX
Gender:Male
Verified Purchase:Yes
Left earbud does not hold any charge after 20 minutos. I have cleaned it like user’s guide shows and I have charged it completely but same thing happens
Response from sony.comBy Sony North America Customer Support, November 28, 2023
Hi LuisABC,
Thank you for reaching out to us. While we are glad you like the sound quality of your WF1000XM4, we're sorry to hear that you are having some issues with the left earbuds. We also appreciate your time and efforts in troubleshooting the problem. We'd like to help and do the best possible for you.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.
If the issue still occurs after making sure that you are charging the earbuds properly, try the following:
Fully charge the earbuds.
Launch the Sony | Headphones Connect app, and connect the device and the headphones via Bluetooth®.
Make the following settings on the Sony | Headphones Connect app, and play any music:
Volume: Middle
CODEC: AAC
DSEE Extreme: OFF
Noise Canceling: ON
Other settings: OFF
Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app.
Play the music on the connected device, and check to see if the music plays for more than 3 hours.
For reference, please check this article link:
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If the steps in the article do not remedy the issue, please contact us for further assistance. You may reach out to us by sending an an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. While we are glad you like the sound quality of your WF1000XM4, we're sorry to hear that you are having some issues with the left earbuds. We also appreciate your time and efforts in troubleshooting the problem. We'd like to help and do the best possible for you.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.
If the issue still occurs after making sure that you are charging the earbuds properly, try the following:
Fully charge the earbuds.
Launch the Sony | Headphones Connect app, and connect the device and the headphones via Bluetooth®.
Make the following settings on the Sony | Headphones Connect app, and play any music:
Volume: Middle
CODEC: AAC
DSEE Extreme: OFF
Noise Canceling: ON
Other settings: OFF
Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app.
Play the music on the connected device, and check to see if the music plays for more than 3 hours.
For reference, please check this article link:
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If the steps in the article do not remedy the issue, please contact us for further assistance. You may reach out to us by sending an an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Customer Rating
1
great sound quality glareing error Due to battery
on November 29, 2023
Posted by: Anonymous
from eugene oregon
Gender:Male
Verified Purchase:Yes
battaries died just outside warrenty. While the sound quality was great the battarie issue was an extreme annoyence that i would not expect from a product of this price.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 30, 2023
Hi curtpantuso1,
We're glad that you like the sound quality of the WF1000XM4. It's unfortunate that you are experiencing battery issues with the headphones. Your feedback is extremely important to us and is very much appreciated. Make sure to follow the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00284577
If still not resolved, please let us know so we can provide further assistance. You may contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
We're glad that you like the sound quality of the WF1000XM4. It's unfortunate that you are experiencing battery issues with the headphones. Your feedback is extremely important to us and is very much appreciated. Make sure to follow the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00284577
If still not resolved, please let us know so we can provide further assistance. You may contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: SadCustomer369
from Indiana
Gender:Male
Verified Purchase:Yes
Earbud batteries started discharging very quickly and unevenly.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 9, 2023
Hi SadCustomer369,
We regret to hear that you are having a battery issue with your Sony wireless noise canceling in-ear headphones. To isolate and hopefully resolve this issue, we recommend following the guide from this link: https://www.sony.com/electronics/support/articles/00284577.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
We regret to hear that you are having a battery issue with your Sony wireless noise canceling in-ear headphones. To isolate and hopefully resolve this issue, we recommend following the guide from this link: https://www.sony.com/electronics/support/articles/00284577.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Written by a customer while visiting sony.com
Customer Rating
1
Broke after only a handfuul of months. Overheating
on February 4, 2024
Posted by: terbano
from Reidsville NC
Gender:Male
Verified Purchase:Yes
Right headphone heats up uncomfortably hot and wont charge properly. All troubleshooting steps followed with no solution.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 5, 2024
Hi Terbano,
We're so sorry to hear that you are having battery charging issues with your WF-1000XM4 and you're having constant pressure on your ears during use. We appreciate the steps you've gone through to isolate the issue. The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals.
• Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
• Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides.
Select a proper size that feels comfortable when worn before using the earbuds.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the unit doesn't charge properly, make sure to clean the charging ports on the earbuds and charging case. Then check the indicator on the charging case. If you haven't yet, check this article to make sure you are charging the earbuds properly:
The headphones do not charge (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If the problem continues on the WF-1000XM4, please make sure that your headphones are running on the latest firmware version. If you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
We're so sorry to hear that you are having battery charging issues with your WF-1000XM4 and you're having constant pressure on your ears during use. We appreciate the steps you've gone through to isolate the issue. The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals.
• Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
• Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides.
Select a proper size that feels comfortable when worn before using the earbuds.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the unit doesn't charge properly, make sure to clean the charging ports on the earbuds and charging case. Then check the indicator on the charging case. If you haven't yet, check this article to make sure you are charging the earbuds properly:
The headphones do not charge (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If the problem continues on the WF-1000XM4, please make sure that your headphones are running on the latest firmware version. If you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: JO003
from Atlanta, Ga
Gender:Male
Verified Purchase:Yes
Have flown and used these earbuds for several years. Starting getting red light on the charger case indicating over heating. Now I am losing battery life on the right ear within mins. Cant do firmware updates because one ear bud will die and stop the download. Use to sing praises for these ear buds but now a different story.
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, September 18, 2024
Hi JO003,
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Written by a customer while visiting sony.com