Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: mmorse1715
from Chandler, AZ
Gender:Male
Verified Purchase:Yes
I am very disappointed with the Truly Wireless earbuds. I have the Galaxy Earbuds 2 and I purchased the Sony earbuds because the touch control on the Galaxy earbuds is not very good. I was also hoping for better sound, based on the description on the Sony site and Sony's reputation. The sound on the Sony earbuds is not nearly as good as the Galaxy Earbuds. There is very minimal bass, and they do not get very loud. I have used the Sony app to try to adjust the sound and cannot get the same feeling for my music that the Galaxy buds provide. Additionally, the noise canceling is useless, I do not notice any change at all when the noise canceling is turned on. Beyond the disappointing earbuds, the Sony site has proven equally useless. I registered on the site and registered my earbuds, and I cannot find them listed anywhere on my profile. It is as if I have no Sony products at all, and maybe it will be better that way. I have not returned these because it just is not worth the effort. These will act as a backup, but they are far from my first choice. I will hang onto my Galaxy Earbuds as my primary earbuds, and just deal with the poor touch controls. I really wished Sony had done a better job with these. They sure talked them up a lot, to bad the results do not match the hype.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 30, 2022
Hi mmorse1715,
Thank you for your review. We are really sorry if our WF-1000XM4 didn't live up to your expectations. We are also sorry if you are having an issue with the product registration. This is definitely not the experience we wanted you to have.
We received a lot of good feedback about the sound quality of these headphones. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancelation to the next level. However, if the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances. To ensure you are wearing the headphones properly, please follow the steps provided on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the issues persist, please refer to the following troubleshooting articles to further isolate the problem:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207
And for your issue with the product registration, we'd love to know more about the problem you are having and help you out. Please email the information below to socialsupport@am.sony.com so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Thank you for your review. We are really sorry if our WF-1000XM4 didn't live up to your expectations. We are also sorry if you are having an issue with the product registration. This is definitely not the experience we wanted you to have.
We received a lot of good feedback about the sound quality of these headphones. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancelation to the next level. However, if the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances. To ensure you are wearing the headphones properly, please follow the steps provided on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the issues persist, please refer to the following troubleshooting articles to further isolate the problem:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207
And for your issue with the product registration, we'd love to know more about the problem you are having and help you out. Please email the information below to socialsupport@am.sony.com so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: RFWA
from columbus, OH
Gender:Male
Verified Purchase:Yes
The sound is fantastic for ear buds !!! Being an audiophile, sound is the bomb !!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 26, 2022
Hi RFWA,
We're truly delighted to hear you are enjoying all the improvements we made on these earbud headphones, especially the exceptional sound quality. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them.
If there is something that we can help you with regarding your 1-star rating, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you for your feedback and for choosing Sony!
Regards,
Jess
We're truly delighted to hear you are enjoying all the improvements we made on these earbud headphones, especially the exceptional sound quality. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them.
If there is something that we can help you with regarding your 1-star rating, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you for your feedback and for choosing Sony!
Regards,
Jess
Written by a customer while visiting sony.com
Customer Rating
1
Product broke after a year and the extended warran
on February 12, 2023
Posted by: JeffLebowski420
from Malibu, CA
Gender:Male
I purchased these a year ago, and they broke after 12 months. Extended warranty is rubbish. Shame on Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 13, 2023
Hi JeffLebowski420, We regret to hear about what happened. This is definitely not the news we want to hear. We would like to know more about what happened exactly to your Sony headphones so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Disgruntledfanboy
from Georgia
Gender:Male
Verified Purchase:Yes
After firmware 1.4.2 came out for these headphones, battery life has drastically shortened. It used to run 6-8 hours easy but now struggles at only half an hour.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 7, 2023
Hi Disgruntledfanboy, We are sorry to hear that the battery life shortened. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Written by a customer while visiting sony.com
Posted by: VikramR
Gender:Male
Verified Purchase:Yes
poor performance and cutting out. I called tech theysaid reset but didn't help much. they didnt replace. the battery on right bud now discharges in like 10 mins. i've barely used the device!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 16, 2023
Hi VikramR,
Thank you for reaching out to us with your concern. We're so sorry to hear if the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long. This is definitely not the customer experience we want you to have. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.
As a first step, check the articles from the link below to make sure you are charging the earbuds properly.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jessie
Thank you for reaching out to us with your concern. We're so sorry to hear if the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long. This is definitely not the customer experience we want you to have. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.
As a first step, check the articles from the link below to make sure you are charging the earbuds properly.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jessie
Written by a customer while visiting sony.com
Customer Rating
2
worked good for a while, battery in right ear went
on July 16, 2023
Posted by: ROCKHOUND3662
Gender:Male
Verified Purchase:Yes
love the sound. But I'm very dissatisfied that they didn't last more than 15 months. used indoors only, well cared for. battery on right ear won't hold a charge for more than 10 minutes.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 17, 2023
Hi ROCKHOUND3662, While we are glad to hear that you are happy with the sound quality of your WF1000XM4, we are sorry to hear that you are experiencing issues with your earbuds.
This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. That being said, allow us to help and turn this into a better experience.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Carl
This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. That being said, allow us to help and turn this into a better experience.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Carl
Written by a customer while visiting sony.com
Posted by: Etoner
from Brooklyn, NY
Gender:Male
Verified Purchase:Yes
Approximately 3 months after warranty ends and an update my headphones can't hold a charge any longer. One month prior to this the foam tips started crumbling. I've also read about the battery issue right after warranty period ending throughout many forums of people with the same exact issue. Other than this they were great.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 28, 2023
Hi Etoner,
Thank you for reaching out to us and we do apologize for the inconvenience. While we are glad you like the WF1000XM4, we're sorry to hear if your headphones can't hold a charge following the update and if the foam tips started crumbling. We'd like to help and do the best possible for you.
Please try some solutions on this link to troubleshoot if your headphones do not charge: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us and we do apologize for the inconvenience. While we are glad you like the WF1000XM4, we're sorry to hear if your headphones can't hold a charge following the update and if the foam tips started crumbling. We'd like to help and do the best possible for you.
Please try some solutions on this link to troubleshoot if your headphones do not charge: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: Itseoba
Gender:Male
Verified Purchase:Yes
They worked well for a while but after one year, problems started arising. It started with the right ear dying alot faster than the other. At a point, I got frustrated with these and moved on to the AirPods pro. They have been more stable. Only recently, I tried coming back to the Xm4's to see if my issue could be fixed, and now it does not seem like the right ear works at all. After a factory resets I can't even connect them to my phone.
This is definitely not what I expected.
This is definitely not what I expected.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 28, 2023
Hi Itseoba, While we are glad to hear that you are happy with the WF-1000XM4, we are sorry to hear about the issue that you are having with the earbuds.
We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related article to troubleshoot the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related article to troubleshoot the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com