Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: Gobnuke0
Gender:Male
Verified Purchase:Yes
Worked wonderfully for 11 months and then this past month, they aren't lasting 45 mins before dying. Best Microphone, people could understand me in my loud delivery truck.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 24, 2024
Hi Gobnuke0,
Thank you for reaching out to us. While we glad you like your WF1000XM4 earbuds, we're sorry to hear the issue that you are currently experiencing with the unit. Let's work together and troubleshoot the problem.
If the built-in battery does not last long, please try some solutions below:
Ensure that the earbuds are charged sufficiently.
Check that you are using the supplied USB Type-C cable.
Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more.
Check that the headset and the computer are directly connected, not via a USB hub.
Reset or initialize the headset to restore factory settings.
For more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. While we glad you like your WF1000XM4 earbuds, we're sorry to hear the issue that you are currently experiencing with the unit. Let's work together and troubleshoot the problem.
If the built-in battery does not last long, please try some solutions below:
Ensure that the earbuds are charged sufficiently.
Check that you are using the supplied USB Type-C cable.
Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more.
Check that the headset and the computer are directly connected, not via a USB hub.
Reset or initialize the headset to restore factory settings.
For more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: dizzytommyo
from Los Angeles
Gender:Male
Verified Purchase:Yes
worked fine until 2 weeks ago. Now left bud lasts 20 minutes even when fully charged. Right bud lasts 1 hour.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 4, 2024
Hi dizzytommyo,
We're sorry to hear the trouble that you are experiencing with the built-in battery of your WF1000XM4. Please allow us to help and troubleshoot the problem.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Normal battery life is 3.5 hrs. - 12 hrs. depending on settings.
For troubleshooting steps, please refer to this article link: https://www.sony.com/electronics/support/articles/00284577
If the steps do not remedy the issue, please contact our Product Support team for further assistance. You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
We're sorry to hear the trouble that you are experiencing with the built-in battery of your WF1000XM4. Please allow us to help and troubleshoot the problem.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Normal battery life is 3.5 hrs. - 12 hrs. depending on settings.
For troubleshooting steps, please refer to this article link: https://www.sony.com/electronics/support/articles/00284577
If the steps do not remedy the issue, please contact our Product Support team for further assistance. You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: suckfony
from Oregon
Gender:Male
Verified Purchase:Yes
Sound quality is great, fit is great, battery is trash. I don't use these that often (every 1-3 months) but the last time I did the battery on the right earphone went from 35% to 0% in about 5 seconds. After repeated charging the right earphone is essentially unusable.
Since Sony doesn't seem to have any way to contact them (other than via phone?), I'm leaving this review as per their request.
No, I would not recommend this to a friend.
Response from sony.comBy Gus, Sony North America Customer Support, October 26, 2025
Thank you for sharing your honest and detailed feedback.
We are very sorry to hear that you are experiencing this severe battery drain issue with your WF-1000XM4 earbuds, especially since you are otherwise pleased with the sound quality and fit. It is deeply concerning to hear that your right earbud is now essentially unusable, and we apologize for the frustration this has caused, particularly with the trouble you had finding a direct way to contact us.
We understand that a significant battery difference or sudden failure like the 35% to 0% drop is a major concern.
We want to make this right and ensure you get the reliable performance you expect from Sony. For this specific issue, we have support options beyond just phone, including online Chat support, which will be better equipped to handle a service or replacement inquiry.
Since you've taken the time to leave this review, we recommend you reach out directly using the link below.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for bringing this to our attention. Your feedback is valuable, and we hope to have the opportunity to resolve this for you quickly.
Best regards,
Gus, Sony North America Customer Support
We are very sorry to hear that you are experiencing this severe battery drain issue with your WF-1000XM4 earbuds, especially since you are otherwise pleased with the sound quality and fit. It is deeply concerning to hear that your right earbud is now essentially unusable, and we apologize for the frustration this has caused, particularly with the trouble you had finding a direct way to contact us.
We understand that a significant battery difference or sudden failure like the 35% to 0% drop is a major concern.
We want to make this right and ensure you get the reliable performance you expect from Sony. For this specific issue, we have support options beyond just phone, including online Chat support, which will be better equipped to handle a service or replacement inquiry.
Since you've taken the time to leave this review, we recommend you reach out directly using the link below.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for bringing this to our attention. Your feedback is valuable, and we hope to have the opportunity to resolve this for you quickly.
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Posted by: theFlyingRaijin04
from Bristol, CT
Gender:Male
Verified Purchase:Yes
They felt too heavy and uncomfortable to wear. And they stopped working after an year. Never expected this from Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 5, 2025
Hi TheFlyingRaijin04,
Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with your Sony WF1000XM4 earbuds. We understand how important comfort and reliability are.
To help resolve the problem, you might try resetting the headset by following these instructions:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
If that doesn't help, initializing the headset to restore factory settings may be useful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If the issue persists after these steps, we recommend contacting our technical support team who can explore further solutions with you:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with your Sony WF1000XM4 earbuds. We understand how important comfort and reliability are.
To help resolve the problem, you might try resetting the headset by following these instructions:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
If that doesn't help, initializing the headset to restore factory settings may be useful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If the issue persists after these steps, we recommend contacting our technical support team who can explore further solutions with you:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Fer21
from CA
Gender:Female
Verified Purchase:Yes
I bought this last month and I'm truly happy with them, it does all it says on the description, they are very comfortable and don't hurt my ears after wearing them for a while! I've tried 3 different ones and all hurt. I don't have to remove them to talk and can walk with them and they don't fall. Haven't done any fast pace walk or exercise with them yet.
I recommend them for sure!
I recommend them for sure!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 12, 2021
Hi Fer21, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones ever
on October 22, 2021
Posted by: Hunterfreyasmom14
from Ms
[This review was collected as part of a promotion.] The new Sony WH-1000XM4 wireless headphones are a clear improvement over Sony’s already excellent line of Bluetooth headphones. They are very comfortable and provide superb listening experience at home, traveling or in a noisy office. They incorporate extremely effective noise suppression and they have easy to operate controls and a very long battery life.I highly recommend this Sony wireless headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 22, 2021
Hello Hunterfreyasmom14,
Awesome! Thank you so much for sharing your honest feedback with our WH-1000XM4.
We are so happy to hear you are satisfied with the exceptional sound quality, comfortable fit design, industry-leading noise canceling function, controls, and long-lasting battery life of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Awesome! Thank you so much for sharing your honest feedback with our WH-1000XM4.
We are so happy to hear you are satisfied with the exceptional sound quality, comfortable fit design, industry-leading noise canceling function, controls, and long-lasting battery life of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: Manfredy
from Michigan
Gender:Male
Verified Purchase:Yes
Connectivity issues, touchpad not working not even after a month of buying them
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 20, 2022
Hi Manfredy,
Thank you for your review.
It is really unfortunate that you are having issues with your WF-1000XM4. This is definitely not the experience we wanted you to have on our premium headphones. Let's try to isolate and fix your problem by following the steps below:
For Bluetooth connection issue, please perform the troubleshooting steps on these articles as this may help solve this problem:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239172.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00030345
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00232102
For issues with the touch sensor control, please follow the troubleshooting steps on these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264446
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
And as a general recommendation, to get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version (1.4.2). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
Thank you for your review.
It is really unfortunate that you are having issues with your WF-1000XM4. This is definitely not the experience we wanted you to have on our premium headphones. Let's try to isolate and fix your problem by following the steps below:
For Bluetooth connection issue, please perform the troubleshooting steps on these articles as this may help solve this problem:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239172.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00030345
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00232102
For issues with the touch sensor control, please follow the troubleshooting steps on these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264446
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
And as a general recommendation, to get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version (1.4.2). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: ListenUpBk
from Brooklyn, NY
Gender:Male
Verified Purchase:Yes
Was super excited, but after a couple of days, the pair quit working together and only one bud would connect to the device at a time. SO FRUSTRATING. The reset/repairing process (which is like the most obscure, OCD triggering process ever!) just kept offering up false and exasperating hope. Likely my last Sony purchase.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 30, 2022
Hi ListenUpBk,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265209
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WF1000XM4.
Sincerely,
-Ralph
Sony Social Support
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265209
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WF1000XM4.
Sincerely,
-Ralph
Sony Social Support
Written by a customer while visiting sony.com