Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: Jeffrey3465
from Massachusetts
Gender:Male
Verified Purchase:Yes
Recently purchased definitely worth the money, would definitely recommend if you want to get the best quality sound and best noise cancelling.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 29, 2022
Hi Jeffrey, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: Ceb20
from California
Gender:Female
Verified Purchase:Yes
I recently got these and within less than a month the left ear looses its charge so fast that it’s almost pointless to even use the headphones. I have set them aside and am using the crap back up headphones I have. That being said, the sound quality was so fantastic and all the app features are really neat. It’s a shame they don’t work.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 2, 2023
Hi Ceb20,
We are sorry to hear that you are having a battery issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, we can follow the guide from this link: https://www.sony.com/electronics/support/articles/00284577.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
We are sorry to hear that you are having a battery issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, we can follow the guide from this link: https://www.sony.com/electronics/support/articles/00284577.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Written by a customer while visiting sony.com
Posted by: Oceanamermaid8
from Chattanooga, TN
Gender:Female
Verified Purchase:Yes
They're losing battery on the right earbud FAST. It grew from being 5 - 10% difference, recently it's been 15, and now it's almost 30%. I don't know what to do!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , September 16, 2023
Hi Oceanamermaid8,
Thank you for the review and we're glad you love the headphones. We're sorry to hear the battery issue with your headphones. Please allow us to help you and turn this into a better experience. Please check this article on how to isolate and resolve your battery issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Thank you for the review and we're glad you love the headphones. We're sorry to hear the battery issue with your headphones. Please allow us to help you and turn this into a better experience. Please check this article on how to isolate and resolve your battery issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Written by a customer while visiting sony.com
Posted by: HenryW
from San Jose, CA
Gender:Male
Verified Purchase:Yes
The I bought the XM4 when it came out in June 2021 and was enjoying it for the good audio quality. The ear bud is on the large side but I was able to use it as I like the audio presentation. I use other ear buds for meetings or exercises and it is fine with me.
However, the situation changed after firmware 2.0 (I think) update. The XM4's battery life is horribly bad (<1 hour for the right bud, the left is a bit better but not like before the firmware update). I tried reconnect and reset and the situation stayed the same. Really disappointed. Will try to work with Sony Services and hope I can use it again.
Form the web, it seems this is related to hardware defect of early XM4s. This is , I believe, the first Sony product I have (among my many Sony stuffs) suffers hardware failure...
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 31, 2023
Hello HenryW,
Thank you for sharing your feedback regarding our Sony WF1000XM4. While we are happy to hear that you enjoyed using your Sony WF1000XM4, we're sorry to hear that you are having some battery issues after the firmware update. This is not the experience we want you to have. Please allow us to troubleshoot this and turn this experience to a better one. Kindly check this link and follow the steps to fix the issue.
The remaining battery charges of the left and right WF-1000XM4 earbuds are significantly different:
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
Fully charge the earbuds.
Launch the Sony | Headphones Connect app, then connect the device and the headphones via Bluetooth.
Make the following settings on the Sony | Headphones Connect app, and play any music:
- Volume: Middle
- CODEC: AAC
- DSEE Extreme: OFF
- Noise Canceling: ON
- Other settings: OFF
Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app.
Play the music on the connected device, and check to see if the music plays for more than 3 hours.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Thank you for sharing your feedback regarding our Sony WF1000XM4. While we are happy to hear that you enjoyed using your Sony WF1000XM4, we're sorry to hear that you are having some battery issues after the firmware update. This is not the experience we want you to have. Please allow us to troubleshoot this and turn this experience to a better one. Kindly check this link and follow the steps to fix the issue.
The remaining battery charges of the left and right WF-1000XM4 earbuds are significantly different:
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
Fully charge the earbuds.
Launch the Sony | Headphones Connect app, then connect the device and the headphones via Bluetooth.
Make the following settings on the Sony | Headphones Connect app, and play any music:
- Volume: Middle
- CODEC: AAC
- DSEE Extreme: OFF
- Noise Canceling: ON
- Other settings: OFF
Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app.
Play the music on the connected device, and check to see if the music plays for more than 3 hours.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Written by a customer while visiting sony.com
Posted by: doza16
from texas
Gender:Male
Verified Purchase:Yes
I bought these earbuds a year ago and were working amazing. After the software update the earbuds have been malfunctioning with battery issues and will not keep battery more than 10 min.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 2, 2023
Hi doza16,
Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate to know that you are experiencing an issue with your WF-1000XM4 after only a year of use. This is certainly not the news we'd like to from you. Please allow us to help you and make this a better experience. For the battery life issue, if you haven't tried yet, please perform our suggested troubleshooting steps on this article to isolate the problem:
https://www.sony.com/electronics/support/articles/00284577
If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Please keep us posted.
Best regards,
Romeo
Sony Social Support
Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate to know that you are experiencing an issue with your WF-1000XM4 after only a year of use. This is certainly not the news we'd like to from you. Please allow us to help you and make this a better experience. For the battery life issue, if you haven't tried yet, please perform our suggested troubleshooting steps on this article to isolate the problem:
https://www.sony.com/electronics/support/articles/00284577
If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Please keep us posted.
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Z28cuate
from Houston, TX
Gender:Male
Verified Purchase:Yes
Battery is terrible. This product was too expensive for them to only last 14 months. After 14 months the battery shows to be charged to 100%, however they only last 10-15 minutes max.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 29, 2023
Hi Z28cuate, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the battery of your Sony unit. Please make sure to close the lid of the charging case to prevent the battery of the charging case from being consumed. Please check these links for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: good listener
from Denver, CO
Gender:Male
Verified Purchase:Yes
This is a great-sounding device with a few problems. One is that sometimes, even when in its case, it pairs with my phone. The biggest problem is that one of the earbuds dies of battery power loss after about a half hour. I have not really gotten tremendous use from them, however. I used to travel every week for years, and went through many different listening devices. This one has the WORST battery life of any earphone or earbud device in my experience. I bought the new version hoping it is better.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 25, 2024
Hi Good Listener
Thank you for your time writing this review. While we are glad you like the sound quality of the WF1000XM4, we're sorry to hear the trouble that you are experiencing with the unit. This is not the news we'd like to here from you. Ensuring your satisfaction with our product is our top priority. Allow us to help and do the best possible for you.
Your headphones (earbuds) may not disconnect from the device when you place them in the charging case if the earbuds are floating in the case. Here are some things to check:
Make sure the earbuds are securely placed inside the case. If the earbuds units are floating in the charging case, they may not disconnect from Bluetooth.
Note: if this symptom occurs press down on the earbuds in the case to ensure they’re fully seated
Check the earbuds and the case for dust or debris on or near the charging contacts, which may prevent them from making contact with each other.
If the tips are not correctly attached to the earbuds, they may not sit properly in the case.
Check that the earbuds tips are securely attached.
With regard to the battery life of the WF1000XM4, while it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Please try some solutions below that may help resolved the issue:
Fully charge the earbuds.
Launch the Sony | Headphones Connect app, and connect the device and the headphones via Bluetooth.
Make the following settings on the Sony | Headphones Connect app, and play any music:
Volume: Middle
CODEC: AAC
DSEE Extreme: OFF
Noise Canceling: ON
Other settings: OFF
Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app.
Play the music on the connected device, and check to see if the music plays for more than 3 hours.
For reference: https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If the troubleshooting steps did not remedy the issues, please contact our Product Support team for further assistance. You may reach out to us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for your time writing this review. While we are glad you like the sound quality of the WF1000XM4, we're sorry to hear the trouble that you are experiencing with the unit. This is not the news we'd like to here from you. Ensuring your satisfaction with our product is our top priority. Allow us to help and do the best possible for you.
Your headphones (earbuds) may not disconnect from the device when you place them in the charging case if the earbuds are floating in the case. Here are some things to check:
Make sure the earbuds are securely placed inside the case. If the earbuds units are floating in the charging case, they may not disconnect from Bluetooth.
Note: if this symptom occurs press down on the earbuds in the case to ensure they’re fully seated
Check the earbuds and the case for dust or debris on or near the charging contacts, which may prevent them from making contact with each other.
If the tips are not correctly attached to the earbuds, they may not sit properly in the case.
Check that the earbuds tips are securely attached.
With regard to the battery life of the WF1000XM4, while it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Please try some solutions below that may help resolved the issue:
Fully charge the earbuds.
Launch the Sony | Headphones Connect app, and connect the device and the headphones via Bluetooth.
Make the following settings on the Sony | Headphones Connect app, and play any music:
Volume: Middle
CODEC: AAC
DSEE Extreme: OFF
Noise Canceling: ON
Other settings: OFF
Note: The CODEC depends on the music files you are playing. You can check the CODEC using the Sony | Headphones Connect app.
Play the music on the connected device, and check to see if the music plays for more than 3 hours.
For reference: https://www.sony.com/electronics/support/articles/00284577?utm_source=glean
If the troubleshooting steps did not remedy the issues, please contact our Product Support team for further assistance. You may reach out to us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Customer Rating
2
Great excellent sound! really poor battery quality
on February 22, 2024
Posted by: ATorres
from Sarasota, FL
Gender:Male
Verified Purchase:Yes
Great excellent sound!! really poor battery quality, it lasted 13 months, barely used it, can't even get 1/2 an hour of battery now (15 minutes at most), honestly the sound is amazing but without long lasting batteries the product is useless.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 2, 2024
Hi ATorres,
Thank you for reaching out to us with your concern. While we're happy that you like the incredible audio, we're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Thank you for reaching out to us with your concern. While we're happy that you like the incredible audio, we're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Written by a customer while visiting sony.com