Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: MrBanks
from Philly
Gender:Male
Verified Purchase:Yes
Purchased Nov 21 so got my monies worth but now they won’t hold a charge more than a hour.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 29, 2024
Hi MrBanks,
Thanks for sharing your review and experience with the WF1000XM4. It's unfortunate that you are having battery issues with the headphones. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If still not resolved, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Thanks for sharing your review and experience with the WF1000XM4. It's unfortunate that you are having battery issues with the headphones. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If still not resolved, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Experiencing Audio Bliss with the WF-1000XM4 Wirel
on March 5, 2024
Posted by: jainil
from Chicago, IL
Gender:Male
Verified Purchase:Yes
In the crowded world of wireless audio, the Sony WF-1000XM4 Wireless Noise-Canceling Headphones stand out as a beacon of superior sound quality, comfort, and cutting-edge technology. From the moment I unboxed these sleek earbuds, it was clear that Sony had not only focused on refining the aesthetics but also on redefining what we expect from true wireless audio performance.
The first thing you'll notice is the comfort; the WF-1000XM4 earbuds are designed to fit snugly in your ear, providing a secure fit that's perfect for long listening sessions. Whether you're working out, commuting, or just relaxing at home, these earbuds stay comfortably in place, creating an immersive listening experience that's hard to interrupt.
However, what truly sets the WF-1000XM4 apart is its exceptional noise-canceling technology. Sony has once again raised the bar, delivering a level of noise cancellation that's genuinely astonishing. The hustle and bustle of the outside world fade away, leaving you in your own personal sound bubble. Whether it's the roar of an airplane engine or the hum of daily traffic, the WF-1000XM4 makes it all but disappear, allowing you to focus on your music, podcasts, or silence if you choose.
The sound quality is, in a word, outstanding. The WF-1000XM4 delivers a rich, detailed, and balanced audio experience that can rival high-end over-ear headphones. Bass is punchy but not overpowering, mids are clear and present, and highs are crisp without being piercing. This sonic balance makes them perfect for any genre of music, from classical to hip-hop, jazz to electronic. Additionally, with the Sony Headphones Connect app, you can customize the sound to your liking, ensuring that your audio experience is truly your own.
Battery life is another highlight, with the earbuds themselves offering up to 8 hours of playback with noise canceling enabled, and the sleek charging case providing an additional 16 hours. This means you're covered for the longest of flights, the most extended work sessions, or just days of casual listening without worrying about running out of power.
Furthermore, the WF-1000XM4 supports Sony's LDAC codec, which allows for high-resolution audio streaming over Bluetooth. This is a game-changer for audiophiles who demand the best possible sound quality without wires. Pairing is effortless, and the connection is stable, ensuring that your listening experience is uninterrupted and seamless.
In conclusion, the Sony WF-1000XM4 Wireless Noise-Canceling Headphones are a triumph in every aspect. They offer unmatched noise cancellation, superior sound quality, exceptional comfort, and a battery life that keeps you listening for hours on end. Whether you're an audiophile or just someone who appreciates the finer things in life, the WF-1000XM4 is sure to impress and elevate your audio experience to new heights.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 6, 2024
Hi jainil, this is very nice! We appreciate your detailed review of our product! We're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
Written by a customer while visiting sony.com
Posted by: Speakerfan
from Honolulu HI
Gender:Male
Verified Purchase:Yes
The sound of the 1000XM4 is wonderful but the charge lasts no more than 20-30 minutes.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 19, 2024
Hi Speakerfan,
Thank you for reaching out to us with your concern. While we're happy that you like the incredible audio, we're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Thank you for reaching out to us with your concern. While we're happy that you like the incredible audio, we're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated.
While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: MDJZ
from TX
Gender:Male
Verified Purchase:Yes
Its not even a year and battery in one of the buds (right) last 15-20 min. also the design of this buds is not recommended for runners, they fell.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 29, 2024
Hi MDJZ,
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones and they did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones and they did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: SamSonAir
from LA, CA
Gender:Male
Verified Purchase:Yes
This is the 1st earphones from Sony but it lived a short life.
It was very bulky and its ear tips are not soft to fit comfortably, which gave me discomfort wearing them for long time.
The battery life was 1 hour longer than Airpods 2 or Galaxy buds 2, which was one of the reasons I chose this one.
I bought this Dec. 2022 and used from time to time but I chose either Airpods or Galaxy buds due to the fact WF-1000XM4 was too bulky in my ears.
Anyway, its left earbuds started losing its charge faster, lasting only for 2 or less hours.
And that was it!
No matter what I tried, the battery was not recovered its full capacity.
So, I'm dumping this junk for good, only to regret I should have read the reviews of this non-sense bulky designed earbuds.
What a waste of money.
I had several Sony products in the past including Rear projection HD TV, which lasted only 5 years.
I don't even bother to look for warranty availability. I am done with Sony!
It was very bulky and its ear tips are not soft to fit comfortably, which gave me discomfort wearing them for long time.
The battery life was 1 hour longer than Airpods 2 or Galaxy buds 2, which was one of the reasons I chose this one.
I bought this Dec. 2022 and used from time to time but I chose either Airpods or Galaxy buds due to the fact WF-1000XM4 was too bulky in my ears.
Anyway, its left earbuds started losing its charge faster, lasting only for 2 or less hours.
And that was it!
No matter what I tried, the battery was not recovered its full capacity.
So, I'm dumping this junk for good, only to regret I should have read the reviews of this non-sense bulky designed earbuds.
What a waste of money.
I had several Sony products in the past including Rear projection HD TV, which lasted only 5 years.
I don't even bother to look for warranty availability. I am done with Sony!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 31, 2024
Hi SamSonAir, we're sorry to hear that you have an issue with the battery life and earbud tips on your Sony WF1000XM4. For battery issue, please follow these links to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html
Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html
Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: omar5
from NJ
Verified Purchase:Yes
A few months into the product and the battery started depleting very quickly
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 7, 2024
Hi omar5, We are sorry to hear that you are experiencing issues with the battery life of your WF-1000XM4 earbuds. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our help guide to troubleshoot the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
2
They slip off
on November 29, 2024
Posted by: Nery
After using them for over a year I can say that this was an expensive bad investment. I've used these for easy to moderate level walking and hiking. I've tried all the replaceable ear tips that were provided but none of them keep them in place so I have to keep readjusting them every 2 mins.
The only thing I like about these earbuds is the sound quality and the various customizable touch sensors but pretty hard to enjoy it when they keep slipping off.
The only thing I like about these earbuds is the sound quality and the various customizable touch sensors but pretty hard to enjoy it when they keep slipping off.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 2, 2024
Hi Nery,
Thank you for sharing your feedback about the WF-1000XM4 earbuds. We are sorry to hear about the issues you've experienced with the fit of the earbuds. We understand how frustrating it can be to constantly readjust them, especially during activities like walking and hiking.
We appreciate your positive comments on the sound quality and customizable touch sensors. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Note:
• Insert the earbuds properly by gently twisting them into your ears to create a secure seal.
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
We value you, and thanks for choosing Sony.
Best regards,
Romeo
Sony Social Support
Thank you for sharing your feedback about the WF-1000XM4 earbuds. We are sorry to hear about the issues you've experienced with the fit of the earbuds. We understand how frustrating it can be to constantly readjust them, especially during activities like walking and hiking.
We appreciate your positive comments on the sound quality and customizable touch sensors. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Note:
• Insert the earbuds properly by gently twisting them into your ears to create a secure seal.
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
We value you, and thanks for choosing Sony.
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
2
Autonomie Batterie
on December 10, 2024
Posted by: Tapha
from Montréal, Québec, Canada
Gender:Male
j'ai acheté ces écouteurs en juin 2023. Batterie .
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 17, 2024
Bonjour Tapha, Nous sommes désolés d'apprendre que vous rencontrez des problèmes avec la durée de vie de la batterie de vos écouteurs WF-1000XM4. La durée de vie normale de la batterie de ces écouteurs varie de 3,5 à 12 heures, selon les paramètres utilisés.
Voici quelques étapes que vous pouvez suivre pour résoudre le problème :
Assurez une charge appropriée : assurez-vous de charger correctement les écouteurs. Vous pouvez vous référer à l'article suivant pour des instructions détaillées :
https://sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
Vérifiez les paramètres : utilisez Sony | Application Headphones Connect pour ajuster les paramètres susceptibles d’affecter la durée de vie de la batterie. Par exemple, la désactivation de fonctionnalités telles que DSEE Extreme et Suppression du bruit peut aider à économiser la batterie.
Chargement sans fil : si vous utilisez un chargeur sans fil, assurez-vous qu'il répond à la norme Qi et évitez de charger ou de stocker les écouteurs dans des environnements à haute température, parce que cela peut réduire la durée de vie de la batterie.
Si le problème persiste, veuillez nous contacter pour obtenir de l'aide.
Envoyez-nous un e-mail à socialsupport@am.sony.com en utilisant le format ci-dessous.
Toutes nos excuses si vous avez divulgué certaines de ces informations dans votre avis et au service client, nous voulons simplement nous assurer que nous disposons de vos coordonnées exactes au moment de la communication.
Nom et prénom:
Nom d'utilisateur:
Numéro de téléphone:
Numéro de modèle :
Problème:
Cordialement,
Carl
Voici quelques étapes que vous pouvez suivre pour résoudre le problème :
Assurez une charge appropriée : assurez-vous de charger correctement les écouteurs. Vous pouvez vous référer à l'article suivant pour des instructions détaillées :
https://sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
Vérifiez les paramètres : utilisez Sony | Application Headphones Connect pour ajuster les paramètres susceptibles d’affecter la durée de vie de la batterie. Par exemple, la désactivation de fonctionnalités telles que DSEE Extreme et Suppression du bruit peut aider à économiser la batterie.
Chargement sans fil : si vous utilisez un chargeur sans fil, assurez-vous qu'il répond à la norme Qi et évitez de charger ou de stocker les écouteurs dans des environnements à haute température, parce que cela peut réduire la durée de vie de la batterie.
Si le problème persiste, veuillez nous contacter pour obtenir de l'aide.
Envoyez-nous un e-mail à socialsupport@am.sony.com en utilisant le format ci-dessous.
Toutes nos excuses si vous avez divulgué certaines de ces informations dans votre avis et au service client, nous voulons simplement nous assurer que nous disposons de vos coordonnées exactes au moment de la communication.
Nom et prénom:
Nom d'utilisateur:
Numéro de téléphone:
Numéro de modèle :
Problème:
Cordialement,
Carl
Written by a customer while visiting sony.com