Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: JWRLD
Verified Purchase:Yes
After I started receiving updates, the earbuds last (maybe) one hour and never full charge
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 29, 2023
Hi JWRLD,
Thank you for the review and we're sorry to hear what happen with your headphones. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To isolate the charging issue, please try to charge the headphones using a different USB Type-C cable.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241093.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Thank you for the review and we're sorry to hear what happen with your headphones. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To isolate the charging issue, please try to charge the headphones using a different USB Type-C cable.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241093.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Written by a customer while visiting sony.com
Posted by: Kristopherdubya
from Pensacola, FL
Gender:Male
Verified Purchase:Yes
True high fidelity earbids and the Dolby atmos/ 360 sound experience is incredible.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 22, 2023
Hi Kristopherdubya,
Awesome! We're glad to hear your enjoyable experience with the incredible sound quality and features of the WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
Awesome! We're glad to hear your enjoyable experience with the incredible sound quality and features of the WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Jatin2208
from New jersey
Gender:Male
Verified Purchase:Yes
Battery is getting drained very soon and its not worth it as per price
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 5, 2023
Hi Jatin2208, thanks for choosing and purchasing our product. We're sorry to hear that you have a battery issue with your SONY unit. Please follow these links to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: Bamachris1957
from Huntsville, AL
Gender:Male
Verified Purchase:Yes
I've had these Earbuds for about a week. I only had to make a few tweaks to the settings so I had the ability to change the volume with the left bud touch. My only negative is the inability to change the volume when a phone call is received with the ear bud. Apparently you have to adjust the volume through the device (phone in my case). Not very convenient if my phone is across the room being charged.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 7, 2023
Hi Bamachris1957, we're glad you enjoy the sound quality of your new earbuds! We understand your feedback regarding the controls of your SONY unit. You can operate the smartphone or mobile phone during a call to adjust the volume. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241107.htm
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241107.htm
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: Thefrederalgov
from Texas
Gender:Male
Verified Purchase:Yes
Bought these not too long ago, have about 71hrs of listening to music, and the battery life on both is now down to 45 minutes. Insane, the change happened so abruptly from one day to the next. I was getting through workouts and the battery was lasting me well passed my workouts and then one day last week, just started dying before I was done, about 45 minutes. I enjoyed these very much but I can’t do anything with them now that the battery life dies so fast and now out of nowhere. It used to give me a warning that they need to be charged and now they just warn you they’re turning off. I’m shocked this happened from one week to the next.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 13, 2023
Hi Thefrederalgov, We're glad you are enjoying our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the battery of your SONY unit. Let's isolate the issue by following these link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: Angelic 2
from NC
Gender:Female
Verified Purchase:Yes
I’ve had these ear pods for almost a month and I’m loving them! Normally, I purchase Air Pods but I’m really glad I made this change. If you haven’t tried these, they’re a Must!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 16, 2023
Hi Angelic, We are glad that you are loving your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Posted by: cbartel1180
Gender:Male
Verified Purchase:Yes
I bought these a year ago and they were great until recently now one of the earpieces won't hold a charge past twenty minutes
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 19, 2023
Hi cbartel1180, We're sorry to hear that the earbuds will no longer holds a charge. This is definitely not the experience we'd like to hear from you. We do have troubleshooting steps to help fix the problem. Please check the link below for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Written by a customer while visiting sony.com
Customer Rating
3
Excellent sound for playlists, not good on calls
on August 3, 2023
Posted by: LeCount
from Massachusetts
Gender:Male
Verified Purchase:Yes
I've had these for about 1 year and have really enjoyed listening to my playlists at home or at the gym. Excellent sound quality, noise cancelling okay, Bluetooth pairing is good, and feature to start & stop music manually and automatically works well. HOWEVER, don't count on these for calls as the person on the other end often complains about muffled sound. Also, the battery life on just the left earbud is now dropping to 20% after 2 hours of mild use. I'm hoping that Sony customer service can fix this. I'll check back in with an update.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 4, 2023
Hi LeCount,
We regret to hear that you are having call quality and battery issue with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. We can follow the steps here to isolate the call quality issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html. For battery concern, please refer to this link for troubleshooting steps: https://www.sony.com/electronics/support/articles/00284577.
Despite your concerns, it's good that you still like your headphones, especially the sound quality, noise cancelling, and other features. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
We regret to hear that you are having call quality and battery issue with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. We can follow the steps here to isolate the call quality issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html. For battery concern, please refer to this link for troubleshooting steps: https://www.sony.com/electronics/support/articles/00284577.
Despite your concerns, it's good that you still like your headphones, especially the sound quality, noise cancelling, and other features. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Written by a customer while visiting sony.com