Customer reviews from sony.com
Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Average customer rating
3.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
94
4 Stars
23
3 Stars
22
2 Stars
32
1 Star
46
57%of customers recommend this product.
(
116 out of
205)
Customer Reviews for Sony - Refurbished Excellent - WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones - Silver
Posted by: BR3WCITYX
from Franklin Wi
Gender:Male
Verified Purchase:Yes
Battery stopped holding a charge. Headphones only last an hour on full charge. Lost my proof of purchase unfortunately as when I registered them for warranty I didn’t see the add receipts. Stuck with an expensive paper weight
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 7, 2023
Hi BR3WCITYX, We're sorry to hear about the battery issue you're having. This is definitely not the news that we would like to hear.
If the available operating time is short or the battery power does not last long, please follow the troubleshooting steps on the link below to resolve the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Additional Information regarding your experience with the WF-1000XM4:
Telephone Number:
Sincerely,
Sam
If the available operating time is short or the battery power does not last long, please follow the troubleshooting steps on the link below to resolve the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Additional Information regarding your experience with the WF-1000XM4:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
4
Love them but dislike the time it took to connect
on March 8, 2023
Posted by: Frances062483
from Birmingham alabama
Gender:Female
Verified Purchase:Yes
Sounds superb but don't dig having to have an app.it took me countless times to get the headphones connected. About ready to return them and they finally connected. Lol. Currently trying to connect with another device and I am having trouble once again. Ugh WHT can't they Just link and that be it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 8, 2023
Hi Frances062483,
Thank you for your time writing this review. While we are glad you like the superb sound, we're sorry to hear some issues that you are experiencing with your WF1000XM4 headphones. Allow us to help make this a better experience. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If your (earbuds) won't connect to the Headphones Connect app or the app doesn't detect your headphones, please try some solutions below:
Restart the mobile device.
Place the earbuds in the charging case, close the lid, and wait for a few seconds before removing them.
Reset the headphones
For reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264230
The headset can be paired with multiple devices, but can only play music from 1 paired device at a time. Please check this link with troubleshooting guide if pairing cannot be done or unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239172.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Take the next step in truly wireless noise canceling performance and exceptional sound quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks again for purchasing Sony! - Kris
Thank you for your time writing this review. While we are glad you like the superb sound, we're sorry to hear some issues that you are experiencing with your WF1000XM4 headphones. Allow us to help make this a better experience. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If your (earbuds) won't connect to the Headphones Connect app or the app doesn't detect your headphones, please try some solutions below:
Restart the mobile device.
Place the earbuds in the charging case, close the lid, and wait for a few seconds before removing them.
Reset the headphones
For reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264230
The headset can be paired with multiple devices, but can only play music from 1 paired device at a time. Please check this link with troubleshooting guide if pairing cannot be done or unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239172.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Take the next step in truly wireless noise canceling performance and exceptional sound quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks again for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
2
Poor battery
on March 22, 2023
Posted by: Big Lou 661
from Bakersfield CA
Gender:Male
Great sound, great features, a little pricey but I was definitely happy with them. Till about 11 months of having them the battery of the right side kept dying really fast I was within warranty and the replacement process was really easy, fast. got my replacement pair 3 months later the charger stopped working and customer service from here on has been horrible in my opinion
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 22, 2023
Hi Big Lou 661,
We're glad that you like the sound quality of the WF-1000XM4. It's unfortunate that you are not able to charge the headphones. Don't worry, we're here to help.
Make sure that the headset is set into the charging case securely. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the charging case and the USB AC adaptor or computer, or the USB AC adaptor is firmly connected to the AC outlet. If the earbud tips are not properly attached to the headset, the headset may not charge with the supplied charging case. Check that the earbud tips are attached properly when you store the headset in the charging case. If earbud tips by other manufacturers are used, the headset may not charge with the supplied charging case. Be sure to use the supplied earbud tips when charging.
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
We're glad that you like the sound quality of the WF-1000XM4. It's unfortunate that you are not able to charge the headphones. Don't worry, we're here to help.
Make sure that the headset is set into the charging case securely. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the charging case and the USB AC adaptor or computer, or the USB AC adaptor is firmly connected to the AC outlet. If the earbud tips are not properly attached to the headset, the headset may not charge with the supplied charging case. Check that the earbud tips are attached properly when you store the headset in the charging case. If earbud tips by other manufacturers are used, the headset may not charge with the supplied charging case. Be sure to use the supplied earbud tips when charging.
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: TomB53
from Wichita, KS
Gender:Male
Verified Purchase:Yes
I bought my WF1000XM4s back in Oct of 2021. I was excited to get them and loved the sound quality and noise cancelling that these wireless ear buds provided. Fast forward to present day (March '23) and they no longer hold much of a charge. The left bud connects and says fully charged but only lasts about 30 minutes. The right one is better but I can only get a couple hours of use before I get the low battery warning. Having only one earbud to listen to music or a movie is not very satisfying and totally forget about noise cancelling. Audio quality was and still is excellent but battery life makes them virtually unusable for any reasonable length of time.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 23, 2023
Hi TomB53, We are sorry to hear that the headphones no longer hold a charge. This is definitely not the experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFXM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFXM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
3
Great headphone but L earbud doesn't hold charge
on March 23, 2023
Posted by: Adnan01
from Los angeles , CA
Gender:Male
Verified Purchase:Yes
Its been a little over a year. Bought it back in Nov 6, 2021. The left earbud doesn't hold charge the same compared to the right one. Also, the left earbud gets very hot. I need to claim warranty for this product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 24, 2023
Hi Adnan01,
Thank you for bringing this to our attention. It is unfortunate that you are having an issue with the battery life of your WF-1000XM4. This is definitely not the experience we were hoping you would have. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Additionally, the speed of the battery consumption may vary between the left and right units, but this is not a malfunction. Let's try to isolate and fix the problem by performing troubleshooting using these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If the issue persists or you may need more technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Thank you for bringing this to our attention. It is unfortunate that you are having an issue with the battery life of your WF-1000XM4. This is definitely not the experience we were hoping you would have. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Additionally, the speed of the battery consumption may vary between the left and right units, but this is not a malfunction. Let's try to isolate and fix the problem by performing troubleshooting using these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If the issue persists or you may need more technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5
Most Stylish and Best Wireless Ear Buds Around
on March 29, 2023
Posted by: vaporwave
from Houston, TX
Gender:Male
These are the best wireless earphones period. Not only are they stylish but the sound quality is superb. You need to set the earphones to the LDAC codec in order to use it to its full potential, so make sure your phone or player is able to do so. Nonetheless whether or not you can use them to their full potential I guarantee they are way better than airpods!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 30, 2023
Hi vaporwave, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: Oshos28
from Dallas, Texas
Gender:Male
Verified Purchase:Yes
Excellent 100% recommend this earphones are very good
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 4, 2023
Hi Oshos28, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Written by a customer while visiting sony.com
Posted by: EFern
from Portland, OR
Gender:Female
Verified Purchase:Yes
I bought this just over a year ago and sound-wise it was pretty good. The settings were annoying, they would turn off in the middle of something because they 'couldnt feel my ear', and would also randomly decide to disconnect for no reason. Now the right earbud loses about 2% charge per minute and dies completely within 30 minutes. The left one lasts about 20 minutes longer. If I knew they were going to die after a year anyway I would have just bought the significantly cheaper option on the display next to these.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 5, 2023
Hi EFern,
Thank you for sharing your experience with the WF-1000XM4. While we are glad to know your satisfaction with the outstanding sound quality of these headphones, we are really sorry if you are experiencing some issues. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The earbuds have IR sensors that detect when they are correctly worn. If you don't insert the earbuds correctly or if the IR sensors are dirty, the following issues may occur:
• Bluetooth® connection is lost.
• The touch sensor doesn't work on one of the earbuds.
• One earbud isn't detected and turns off after 15 minutes due to the Automatic Power Off function.
• Only one of the earbuds is detected, sound is heard from both earbuds, but the sound output becomes monaural (non-stereo).
• Only one of the earbuds is detected and the Ambient Sound Mode works only with the detected earbud.
• Neither of the earbuds are detected and the Ambient Sound Mode turns off.
To isolate the problem, please perform our suggested troubleshooting steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
As for the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Let's try to isolate and fix the problem by performing troubleshooting using these links:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Thank you for sharing your experience with the WF-1000XM4. While we are glad to know your satisfaction with the outstanding sound quality of these headphones, we are really sorry if you are experiencing some issues. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The earbuds have IR sensors that detect when they are correctly worn. If you don't insert the earbuds correctly or if the IR sensors are dirty, the following issues may occur:
• Bluetooth® connection is lost.
• The touch sensor doesn't work on one of the earbuds.
• One earbud isn't detected and turns off after 15 minutes due to the Automatic Power Off function.
• Only one of the earbuds is detected, sound is heard from both earbuds, but the sound output becomes monaural (non-stereo).
• Only one of the earbuds is detected and the Ambient Sound Mode works only with the detected earbud.
• Neither of the earbuds are detected and the Ambient Sound Mode turns off.
To isolate the problem, please perform our suggested troubleshooting steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
As for the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Let's try to isolate and fix the problem by performing troubleshooting using these links:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com